GP surgery in North Yorkshire
Thirsk Doctors Surgery
Health Centre, Chapel Street, Thirsk, YO7 1LG
Scores 85 out of 100, excellent for a GP surgery in England. 88% of patients say their experience is good and 65% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 78
- Easy to get through on the phone57
- Easy to contact online83
- Good experience of getting in touch67
- Did not wait too long for the appointment91
Quality of care 87
- Patients rate the surgery as good81
- Patients got what they needed62
- Doctors and nurses listen85
- Patients trust the staff81
- Inspection rating (Good)50
- Health checks and screening done93
- Meets NHS clinical targets79
- Children vaccinated on time63
What patients say
99 patients answered the 2026 NHS survey about this surgery.
65%
find the phone easy
well above the England average (57%)
88%
say their experience is good
well above the England average (77%)
+6
change since last year
2025: 82% · 2026: 88%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 65% | 57% | 59% |
| Easy to contact via website | 73% | 58% | 59% |
| Easy to contact via NHS App | 72% | 54% | 53% |
| Reception staff helpful | 94% | 85% | 80% |
| Seeing the same person | |||
| Has a preferred clinician | 19% | 31% | 32% |
| Sees preferred clinician | 41% | 42% | 43% |
| What happened when they got in touch | |||
| Knew what would happen next | 97% | 84% | 87% |
| Next steps within 2 days | 99% | 93% | 90% |
| Good experience of contacting | 81% | 73% | 64% |
| The appointment | |||
| Offered a choice of time or day | 61% | 57% | 53% |
| Waiting time was about right | 88% | 69% | 72% |
| Remote appointment | 32% | 26% | 36% |
| The doctor or nurse | |||
| Good at listening | 94% | 87% | 91% |
| Treated with care and concern | 91% | 86% | 94% |
| Considered mental wellbeing | 81% | 75% | 81% |
| Had all the information needed | 95% | 92% | 94% |
| Confidence and trust | 97% | 93% | 97% |
| Involved in decisions | 92% | 92% | 93% |
| Needs were met | 93% | 90% | 90% |
| Overall | |||
| Overall experience good | 88% | 77% | 82% |
| Living with a long-term condition | |||
| Confident managing conditions | 79% | 79% | 79% |
| Supported by local services | 69% | 70% | 75% |
| Discussed managing condition | 42% | 43% | 46% |
| Agreed a care plan | 57% | 46% | 43% |
Green means at least 2 points better than England, red at least 2 points worse. With about 99 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 23 April 2026. Bank holidays may differ.
- Address
- Health Centre, Chapel Street, Thirsk, YO7 1LG
- Phone
- 01845 440462
- [email protected]
- Website
- thirskdoctorssurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Hambleton South PCN (a group of local surgeries that share services)
- NHS code
- B82049 · NHS profile
Access and facilities
- Accessible toilets
- Autism training for staff
- Baby-changing facilities
- Bariatric equipment: weight support
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Off-site car parking nearby
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 26 January 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.6% | 15.2% |
| Diabetes | 7.9% | 7.9% |
| Asthma | 6.5% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 3.8% | 3.0% |
| Depression | 17.2% | 14.3% |
| Obesity | 18.6% | 13.9% |
| Smoking | 10.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 76% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 86% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 67% | 57% |
| Diabetes: annual foot check | 92% | 78% |
| Asthma: annual review | 78% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Thirsk Doctors Surgerythis surgery | – | 85 | 65% | 88% | Yes |
| Lambert Medical CentreThirsk, YO7 1LU | 0.1 mile | 66 | 75% | 81% | Yes |
| Topcliffe SurgeryThirsk, YO7 3RP | 4.0 miles | 97 | 91% | 96% | Yes |
| Mayford House SurgeryNorthallerton, DL7 8AW | 7.9 miles | 51 | 57% | 83% | Yes |
| Mowbray House SurgeryNorthallerton, DL7 8FW | 8.2 miles | 77 | 76% | 86% | Yes |
| Heartbeat Primary Care CicNorthallerton, DL6 2NQ | 9.1 miles | – | – | – | No |
| Millfield SurgeryYork, YO61 3JR | 9.5 miles | 79 | 71% | 85% | Yes |
| North House SurgeryRipon, HG4 1HL | 9.7 miles | 93 | 86% | 92% | Yes |
| Church Lane SurgeryYork, YO51 9BD | 9.7 miles | 81 | 77% | 84% | Yes |
| Ampleforth SurgeryYork, YO62 4EF | 9.9 miles | 95 | 95% | 96% | Yes |
Topcliffe Surgery is 4.0 miles away, scores 97 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Thirsk Doctors Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Thirsk Doctors Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01845 440462.
How do patients rate Thirsk Doctors Surgery?
In the 2026 NHS GP Patient Survey, 88% of patients at Thirsk Doctors Surgery said their overall experience was good. The England average is 77%. 65% found it easy to get through by phone (England 57%). Its GPScore is 85 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Thirsk Doctors Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Thirsk Doctors Surgery as Good at its last published inspection (report published 26 January 2017).
What are the opening times of Thirsk Doctors Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 23 April 2026. Bank holidays may differ.
How do I contact Thirsk Doctors Surgery?
Call 01845 440462 or visit its website, thirskdoctorssurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Health Centre, Chapel Street, Thirsk, YO7 1LG.
How many patients are registered at Thirsk Doctors Surgery?
Around 8,133 patients are registered (January 2025). The surgery is part of Hambleton South PCN, a group of local surgeries that share staff and services, in the Humber and North Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.