GP surgery in Luton
Neville Road Surgery
5 Neville Road, Luton, LU3 2JG
Scores 26 out of 100, below average for a GP surgery in England. 70% of patients say their experience is good and 59% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 27
- Easy to get through on the phone45
- Easy to contact online44
- Good experience of getting in touch22
- Did not wait too long for the appointment25
Quality of care 26
- Patients rate the surgery as good22
- Patients got what they needed52
- Doctors and nurses listen23
- Patients trust the staff32
- Inspection rating (Good)50
- Health checks and screening done36
- Meets NHS clinical targets38
- Children vaccinated on time53
What patients say
91 patients answered the 2026 NHS survey about this surgery.
59%
find the phone easy
above the England average (57%)
70%
say their experience is good
below the England average (77%)
-8
change since last year
2025: 78% · 2026: 70%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 59% | 57% | 64% |
| Easy to contact via website | 56% | 58% | 72% |
| Easy to contact via NHS App | 67% | 54% | 65% |
| Reception staff helpful | 77% | 85% | 92% |
| Seeing the same person | |||
| Has a preferred clinician | 39% | 31% | 46% |
| Sees preferred clinician | 42% | 42% | 40% |
| What happened when they got in touch | |||
| Knew what would happen next | 70% | 84% | 81% |
| Next steps within 2 days | 96% | 93% | 95% |
| Good experience of contacting | 65% | 73% | 75% |
| The appointment | |||
| Offered a choice of time or day | 60% | 57% | 52% |
| Waiting time was about right | 62% | 69% | 77% |
| Remote appointment | 43% | 26% | 52% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 84% |
| Treated with care and concern | 81% | 86% | 79% |
| Considered mental wellbeing | 75% | 75% | 65% |
| Had all the information needed | 88% | 92% | 89% |
| Confidence and trust | 91% | 93% | 88% |
| Involved in decisions | 83% | 92% | 86% |
| Needs were met | 92% | 90% | 92% |
| Overall | |||
| Overall experience good | 70% | 77% | 78% |
| Living with a long-term condition | |||
| Confident managing conditions | 66% | 79% | 84% |
| Supported by local services | 55% | 70% | 62% |
| Discussed managing condition | 59% | 43% | 43% |
| Agreed a care plan | 64% | 46% | 70% |
Green means at least 2 points better than England, red at least 2 points worse. With about 91 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 1pm 2:30pm to 6:30pm |
| Tuesday | 8:30am to 1pm 2:30pm to 6:30pm |
| Wednesday | 8:30am to 1pm |
| Thursday | 8:30am to 1pm 2:30pm to 6:30pm |
| Friday | 8:30am to 1pm 2:30pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 21 November 2024. Bank holidays may differ.
- Address
- 5 Neville Road, Luton, LU3 2JG
- Phone
- 01582 563373
- Website
- www.nevilleroadsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Phoenix Sunrisers PCN (a group of local surgeries that share services)
- NHS code
- E81633 · NHS profile
Access and facilities
- Disabled toilet
- Wheelchair access
- Pram park
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 24 February 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 10.3% | 15.2% |
| Diabetes | 12.5% | 7.9% |
| Asthma | 6.2% | 6.6% |
| COPD | 1.1% | 1.9% |
| Coronary heart disease | 2.3% | 3.0% |
| Depression | 10.9% | 14.3% |
| Obesity | 11.8% | 13.9% |
| Smoking | 13.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 57% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 60% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 71% | 78% |
| Asthma: annual review | 75% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Neville Road Surgerythis surgery | – | 26 | 59% | 70% | Yes |
| Gardenia PracticeLuton, LU3 2NS | 0.4 miles | 8 | 40% | 63% | Yes |
| Dr WHM Matta's PracticeLuton, LU4 9QZ | 0.7 miles | 84 | 76% | 92% | Yes |
| Woodland Avenue PracticeLuton, LU3 1RW | 0.8 miles | 33 | 38% | 73% | Yes |
| Barton Hills Medical GroupLuton, LU3 4AD | 1.0 miles | 13 | 37% | 72% | Yes |
| Lister House SurgeryLuton, LU4 8DG | 1.1 miles | 2 | 32% | 46% | Yes |
| The Oakley SurgeryLuton, LU4 9FJ | 1.1 miles | 7 | 40% | 69% | Yes |
| Kingsway & Bramingham Medical CentreLuton, LU4 8BY | 1.1 miles | 3 | 43% | 56% | Yes |
| Conway Medical CentreLuton, LU4 8BY | 1.2 miles | 57 | 62% | 78% | Yes |
| The Blenheim Medical CentreLuton, LU3 1HA | 1.2 miles | 23 | 44% | 71% | Yes |
Dr WHM Matta's Practice is 0.7 miles away, scores 84 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Neville Road Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Neville Road Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01582 563373.
How do patients rate Neville Road Surgery?
In the 2026 NHS GP Patient Survey, 70% of patients at Neville Road Surgery said their overall experience was good. The England average is 77%. 59% found it easy to get through by phone (England 57%). Its GPScore is 26 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Neville Road Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Neville Road Surgery as Good at its last published inspection (report published 24 February 2017).
What are the opening times of Neville Road Surgery?
Reception is open Monday 8:30am to 1pm 2:30pm to 6:30pm, Tuesday 8:30am to 1pm 2:30pm to 6:30pm, Wednesday 8:30am to 1pm, Thursday 8:30am to 1pm 2:30pm to 6:30pm, Friday 8:30am to 1pm 2:30pm to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 21 November 2024. Bank holidays may differ.
How do I contact Neville Road Surgery?
Call 01582 563373 or visit its website, www.nevilleroadsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 5 Neville Road, Luton, LU3 2JG.
How many patients are registered at Neville Road Surgery?
Around 5,315 patients are registered (January 2025). The surgery is part of Phoenix Sunrisers PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.