GP surgery in Luton
The Blenheim Medical Centre
9 Blenheim Crescent, Luton, LU3 1HA
Scores 23 out of 100, below average for a GP surgery in England. 71% of patients say their experience is good and 44% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2021. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 19
- Easy to get through on the phone20
- Easy to contact online17
- Good experience of getting in touch16
- Did not wait too long for the appointment40
Quality of care 32
- Patients rate the surgery as good25
- Patients got what they needed91
- Doctors and nurses listen77
- Patients trust the staff52
- Inspection rating (Requires improvement)2
- Health checks and screening done26
- Meets NHS clinical targets7
- Children vaccinated on time36
What patients say
70 patients answered the 2026 NHS survey about this surgery.
44%
find the phone easy
well below the England average (57%)
71%
say their experience is good
below the England average (77%)
+24
change since last year
2025: 47% · 2026: 71%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 44% | 57% | 28% |
| Easy to contact via website | 42% | 58% | 21% |
| Easy to contact via NHS App | 40% | 54% | 23% |
| Reception staff helpful | 67% | 85% | 59% |
| Seeing the same person | |||
| Has a preferred clinician | 36% | 31% | 31% |
| Sees preferred clinician | 39% | 42% | 27% |
| What happened when they got in touch | |||
| Knew what would happen next | 77% | 84% | 66% |
| Next steps within 2 days | 81% | 93% | 89% |
| Good experience of contacting | 62% | 73% | 36% |
| The appointment | |||
| Offered a choice of time or day | 53% | 57% | 29% |
| Waiting time was about right | 68% | 69% | 46% |
| Remote appointment | 34% | 26% | 55% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 81% |
| Treated with care and concern | 90% | 86% | 77% |
| Considered mental wellbeing | 83% | 75% | 62% |
| Had all the information needed | 91% | 92% | 88% |
| Confidence and trust | 94% | 93% | 88% |
| Involved in decisions | 92% | 92% | 87% |
| Needs were met | 97% | 90% | 80% |
| Overall | |||
| Overall experience good | 71% | 77% | 47% |
| Living with a long-term condition | |||
| Confident managing conditions | 53% | 79% | 66% |
| Supported by local services | 57% | 70% | 58% |
| Discussed managing condition | 45% | 43% | 46% |
| Agreed a care plan | 68% | 46% | 43% |
Green means at least 2 points better than England, red at least 2 points worse. With about 70 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 8 March 2023. Bank holidays may differ.
- Address
- 9 Blenheim Crescent, Luton, LU3 1HA
- Phone
- 01582 404012
- [email protected]
- Website
- www.biscotgrouppractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Equality PCN (a group of local surgeries that share services)
- NHS code
- E81028 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr Khanchandani
- 10 Wetherne Link, Hockwell Ring, Luton, LU4 9PE
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 30 September 2021
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Requires improvement |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 10.3% | 15.2% |
| Diabetes | 13.7% | 7.9% |
| Asthma | 6.5% | 6.6% |
| COPD | 0.9% | 1.9% |
| Coronary heart disease | 2.2% | 3.0% |
| Depression | 10.1% | 14.3% |
| Obesity | 17.1% | 13.9% |
| Smoking | 8.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 61% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 66% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 68% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Blenheim Medical Centrethis surgery | – | 23 | 44% | 71% | Yes |
| Malzeard Road PracticeLuton, LU3 1BD | 0.3 miles | 34 | 48% | 75% | Yes |
| Woodland Avenue PracticeLuton, LU3 1RW | 0.4 miles | 33 | 38% | 73% | Yes |
| Bell House Medical CentreLuton, LU1 1BW | 0.6 miles | 33 | 54% | 80% | Yes |
| Conway Medical CentreLuton, LU4 8BY | 0.6 miles | 57 | 62% | 78% | Yes |
| Kingsway & Bramingham Medical CentreLuton, LU4 8BY | 0.7 miles | 3 | 43% | 56% | Yes |
| Lea Vale Medical PracticeLuton, LU1 1HH | 0.8 miles | 28 | 41% | 73% | Yes |
| Bute House Medical CentreLuton, LU1 1RW | 0.9 miles | 60 | 55% | 85% | Yes |
| Gardenia PracticeLuton, LU3 2NS | 1.0 miles | 8 | 40% | 63% | Yes |
| Lister House SurgeryLuton, LU4 8DG | 1.0 miles | 2 | 32% | 46% | Yes |
Malzeard Road Practice is 0.3 miles away, scores 34 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Blenheim Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Blenheim Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01582 404012.
How do patients rate The Blenheim Medical Centre?
In the 2026 NHS GP Patient Survey, 71% of patients at The Blenheim Medical Centre said their overall experience was good. The England average is 77%. 44% found it easy to get through by phone (England 57%). Its GPScore is 23 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for The Blenheim Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated The Blenheim Medical Centre as Requires improvement at its last published inspection (report published 30 September 2021).
What are the opening times of The Blenheim Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 8 March 2023. Bank holidays may differ.
How do I contact The Blenheim Medical Centre?
Call 01582 404012 or visit its website, www.biscotgrouppractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 9 Blenheim Crescent, Luton, LU3 1HA.
Does The Blenheim Medical Centre have a branch surgery?
Yes. The Blenheim Medical Centre also runs Dr Khanchandani (10 Wetherne Link, Hockwell Ring, Luton, LU4 9PE). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Blenheim Medical Centre?
Around 16,459 patients are registered (January 2025). The surgery is part of Equality PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.