GP surgery in Ashford
New Hayesbank Surgery
Bybrook, Kennington, Ashford, TN24 9JZ
Scores 48 out of 100, average for a GP surgery in England. 84% of patients say their experience is good and 48% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 28
- Easy to get through on the phone25
- Easy to contact online59
- Good experience of getting in touch32
- Did not wait too long for the appointment31
Quality of care 73
- Patients rate the surgery as good68
- Patients got what they needed88
- Doctors and nurses listen59
- Patients trust the staff41
- Inspection rating (Outstanding)98
- Health checks and screening done24
- Meets NHS clinical targets22
- Children vaccinated on time41
What patients say
90 patients answered the 2026 NHS survey about this surgery.
48%
find the phone easy
well below the England average (57%)
84%
say their experience is good
above the England average (77%)
+14
change since last year
2025: 71% · 2026: 84%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 48% | 57% | 37% |
| Easy to contact via website | 62% | 58% | 49% |
| Easy to contact via NHS App | 51% | 54% | 41% |
| Reception staff helpful | 95% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 32% | 31% | 25% |
| Sees preferred clinician | 21% | 42% | 10% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 70% |
| Next steps within 2 days | 94% | 93% | 88% |
| Good experience of contacting | 69% | 73% | 51% |
| The appointment | |||
| Offered a choice of time or day | 61% | 57% | 42% |
| Waiting time was about right | 65% | 69% | 63% |
| Remote appointment | 33% | 26% | 49% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 85% |
| Treated with care and concern | 87% | 86% | 84% |
| Considered mental wellbeing | 66% | 75% | 64% |
| Had all the information needed | 94% | 92% | 93% |
| Confidence and trust | 92% | 93% | 95% |
| Involved in decisions | 99% | 92% | 89% |
| Needs were met | 97% | 90% | 83% |
| Overall | |||
| Overall experience good | 84% | 77% | 71% |
| Living with a long-term condition | |||
| Confident managing conditions | 75% | 79% | 77% |
| Supported by local services | 80% | 70% | 62% |
| Discussed managing condition | 35% | 43% | 40% |
| Agreed a care plan | 27% | 46% | 52% |
Green means at least 2 points better than England, red at least 2 points worse. With about 90 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 7am to 6:30pm |
| Thursday | 7am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 8am to 12:30pm |
| Sunday | Closed |
Confirmed by the surgery on 21 October 2022. Bank holidays may differ.
- Address
- Bybrook, Kennington, Ashford, TN24 9JZ
- Phone
- 01233 624642
- [email protected]
- Website
- www.hayesbankmedical.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Mid Kent PCN (a group of local surgeries that share services)
- NHS code
- G82087 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 28 April 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.0% | 15.2% |
| Diabetes | 8.5% | 7.9% |
| Asthma | 7.7% | 6.6% |
| COPD | 2.1% | 1.9% |
| Coronary heart disease | 2.7% | 3.0% |
| Depression | 18.4% | 14.3% |
| Obesity | 16.4% | 13.9% |
| Smoking | 13.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 54% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 85% | 78% |
| Asthma: annual review | 62% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| New Hayesbank Surgerythis surgery | – | 48 | 48% | 84% | Yes |
| Sydenham House Medical CentreAshford, TN24 8DN | 0.8 miles | 9 | 23% | 69% | Yes |
| Ashford Medical PartnershipAshford, TN24 0HZ | 1.7 miles | 3 | 26% | 67% | Yes |
| Kingsnorth Medical PracticeAshford, TN23 3ED | 2.7 miles | 94 | 78% | 88% | Yes |
| Wye SurgeryAshford, TN25 5AY | 3.0 miles | 91 | 71% | 89% | Yes |
| Charing SurgeryAshford, TN27 0AW | 5.2 miles | 51 | 54% | 79% | Yes |
| Hamstreet SurgeryAshford, TN26 2NJ | 6.5 miles | 99 | 98% | 99% | Yes |
| Sellindge SurgeryAshford, TN25 6JX | 6.6 miles | 10 | 56% | 64% | Yes |
| Woodchurch SurgeryAshford, TN26 3SF | 7.2 miles | 99 | 97% | 98% | Yes |
| Len Valley PracticeMaidstone, ME17 2QF | 8.7 miles | 10 | 31% | 60% | Yes |
Kingsnorth Medical Practice is 2.7 miles away, scores 94 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is New Hayesbank Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), New Hayesbank Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01233 624642.
How do patients rate New Hayesbank Surgery?
In the 2026 NHS GP Patient Survey, 84% of patients at New Hayesbank Surgery said their overall experience was good. The England average is 77%. 48% found it easy to get through by phone (England 57%). Its GPScore is 48 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for New Hayesbank Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated New Hayesbank Surgery as Outstanding at its last published inspection (report published 28 April 2017).
What are the opening times of New Hayesbank Surgery?
Reception is open Monday 8am to 8pm, Tuesday 8am to 6:30pm, Wednesday 7am to 6:30pm, Thursday 7am to 6:30pm, Friday 8am to 6:30pm, Saturday 8am to 12:30pm, Sunday closed. The surgery last confirmed these times on 21 October 2022. Bank holidays may differ.
How do I contact New Hayesbank Surgery?
Call 01233 624642 or visit its website, www.hayesbankmedical.com. You can also book and order repeat prescriptions in the NHS App. The address is Bybrook, Kennington, Ashford, TN24 9JZ.
How many patients are registered at New Hayesbank Surgery?
Around 18,094 patients are registered (January 2025). The surgery is part of Mid Kent PCN, a group of local surgeries that share staff and services, in the Kent and Medway NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.