GP surgery in Ashford
Sydenham House Medical Centre
Sydenham House Medical Centre, Mill Court, Ashford, TN24 8DN
Scores 9 out of 100, poor for a GP surgery in England. 69% of patients say their experience is good and 23% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 8
- Easy to get through on the phone2
- Easy to contact online4
- Good experience of getting in touch6
- Did not wait too long for the appointment35
Quality of care 14
- Patients rate the surgery as good20
- Patients got what they needed30
- Doctors and nurses listen18
- Patients trust the staff47
- Inspection rating (Good)50
- Health checks and screening done10
- Meets NHS clinical targets1
- Children vaccinated on time30
What patients say
92 patients answered the 2026 NHS survey about this surgery.
23%
find the phone easy
well below the England average (57%)
69%
say their experience is good
below the England average (77%)
+12
change since last year
2025: 57% · 2026: 69%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 23% | 57% | 16% |
| Easy to contact via website | 28% | 58% | 12% |
| Easy to contact via NHS App | 40% | 54% | 25% |
| Reception staff helpful | 71% | 85% | 81% |
| Seeing the same person | |||
| Has a preferred clinician | 15% | 31% | 25% |
| Sees preferred clinician | 16% | 42% | 26% |
| What happened when they got in touch | |||
| Knew what would happen next | 74% | 84% | 65% |
| Next steps within 2 days | 95% | 93% | 86% |
| Good experience of contacting | 54% | 73% | 47% |
| The appointment | |||
| Offered a choice of time or day | 44% | 57% | 22% |
| Waiting time was about right | 66% | 69% | 59% |
| Remote appointment | 47% | 26% | 48% |
| The doctor or nurse | |||
| Good at listening | 81% | 87% | 78% |
| Treated with care and concern | 73% | 86% | 73% |
| Considered mental wellbeing | 58% | 75% | 57% |
| Had all the information needed | 92% | 92% | 84% |
| Confidence and trust | 93% | 93% | 85% |
| Involved in decisions | 84% | 92% | 80% |
| Needs were met | 88% | 90% | 89% |
| Overall | |||
| Overall experience good | 69% | 77% | 57% |
| Living with a long-term condition | |||
| Confident managing conditions | 80% | 79% | 56% |
| Supported by local services | 53% | 70% | 51% |
| Discussed managing condition | 44% | 43% | 25% |
| Agreed a care plan | 68% | 46% | 26% |
Green means at least 2 points better than England, red at least 2 points worse. With about 92 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 8am to 2pm |
| Sunday | Closed |
Confirmed by the surgery on 16 November 2022. Bank holidays may differ.
- Address
- Sydenham House Medical Centre, Mill Court, Ashford, TN24 8DN
- Phone
- 01233 645851
- Website
- www.sydenhamhouse.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Mid Kent PCN (a group of local surgeries that share services)
- NHS code
- G82050 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Hollington Surgery
- Blue Line Lane, Ashford, TN24 8UN
- Musgrove Park Medical Centre
- Beaver Road, Ashford, TN23 7SP
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.7% | 15.2% |
| Diabetes | 8.0% | 7.9% |
| Asthma | 5.4% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 2.9% | 3.0% |
| Depression | 16.6% | 14.3% |
| Obesity | 13.5% | 13.9% |
| Smoking | 16.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 62% | 67% |
| Cervical screening, women 50-64 | 67% | 75% |
| Blood pressure controlled (hypertension, under 80) | 44% | 68% |
| Blood pressure checked in last 5 years (45+) | 84% | 87% |
| Diabetes: blood pressure on target | 62% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 62% | 78% |
| Asthma: annual review | 62% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Sydenham House Medical Centrethis surgery | – | 9 | 23% | 69% | Yes |
| New Hayesbank SurgeryAshford, TN24 9JZ | 0.8 miles | 48 | 48% | 84% | Yes |
| Ashford Medical PartnershipAshford, TN24 0HZ | 1.0 miles | 3 | 26% | 67% | Yes |
| Kingsnorth Medical PracticeAshford, TN23 3ED | 2.0 miles | 94 | 78% | 88% | Yes |
| Wye SurgeryAshford, TN25 5AY | 3.4 miles | 91 | 71% | 89% | Yes |
| Hamstreet SurgeryAshford, TN26 2NJ | 5.7 miles | 99 | 98% | 99% | Yes |
| Charing SurgeryAshford, TN27 0AW | 5.8 miles | 51 | 54% | 79% | Yes |
| Sellindge SurgeryAshford, TN25 6JX | 6.1 miles | 10 | 56% | 64% | Yes |
| Woodchurch SurgeryAshford, TN26 3SF | 6.7 miles | 99 | 97% | 98% | Yes |
| Church RoadFolkestone, CT18 8HY | 9.1 miles | 98 | 95% | 96% | Yes |
New Hayesbank Surgery is 0.8 miles away, scores 48 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Sydenham House Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Sydenham House Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01233 645851.
How do patients rate Sydenham House Medical Centre?
In the 2026 NHS GP Patient Survey, 69% of patients at Sydenham House Medical Centre said their overall experience was good. The England average is 77%. 23% found it easy to get through by phone (England 57%). Its GPScore is 9 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Sydenham House Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Sydenham House Medical Centre as Good at its last published inspection (report published 25 January 2023).
What are the opening times of Sydenham House Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 8am to 2pm, Sunday closed. The surgery last confirmed these times on 16 November 2022. Bank holidays may differ.
How do I contact Sydenham House Medical Centre?
Call 01233 645851 or visit its website, www.sydenhamhouse.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Sydenham House Medical Centre, Mill Court, Ashford, TN24 8DN.
Does Sydenham House Medical Centre have a branch surgery?
Yes. Sydenham House Medical Centre also runs Hollington Surgery (Blue Line Lane, Ashford, TN24 8UN) and Musgrove Park Medical Centre (Beaver Road, Ashford, TN23 7SP). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Sydenham House Medical Centre?
Around 24,442 patients are registered (January 2025). The surgery is part of Mid Kent PCN, a group of local surgeries that share staff and services, in the Kent and Medway NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.