GP surgery in Sparkhill
Fernley Medical Centre
560 Stratford Road, Sparkhill, Birmingham, B11 4AN
Scores 41 out of 100, average for a GP surgery in England. 82% of patients say their experience is good and 65% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 52
- Easy to get through on the phone56
- Easy to contact online30
- Good experience of getting in touch59
- Did not wait too long for the appointment47
Quality of care 28
- Patients rate the surgery as good59
- Patients got what they needed24
- Doctors and nurses listen34
- Patients trust the staff11
- Inspection rating (Good)50
- Health checks and screening done2
- Meets NHS clinical targets36
- Children vaccinated on time25
What patients say
81 patients answered the 2026 NHS survey about this surgery.
65%
find the phone easy
above the England average (57%)
81%
say their experience is good
above the England average (77%)
+8
change since last year
2025: 73% · 2026: 82%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 65% | 57% | 40% |
| Easy to contact via website | 49% | 58% | 26% |
| Easy to contact via NHS App | 57% | 54% | 30% |
| Reception staff helpful | 87% | 85% | 65% |
| Seeing the same person | |||
| Has a preferred clinician | 50% | 31% | 57% |
| Sees preferred clinician | 46% | 42% | 29% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 64% |
| Next steps within 2 days | 96% | 93% | 93% |
| Good experience of contacting | 78% | 73% | 62% |
| The appointment | |||
| Offered a choice of time or day | 48% | 57% | 49% |
| Waiting time was about right | 71% | 69% | 66% |
| Remote appointment | 19% | 26% | 18% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 80% |
| Treated with care and concern | 80% | 86% | 84% |
| Considered mental wellbeing | 76% | 75% | 70% |
| Had all the information needed | 92% | 92% | 93% |
| Confidence and trust | 87% | 93% | 91% |
| Involved in decisions | 92% | 92% | 90% |
| Needs were met | 87% | 90% | 89% |
| Overall | |||
| Overall experience good | 81% | 77% | 73% |
| Living with a long-term condition | |||
| Confident managing conditions | 58% | 79% | 74% |
| Supported by local services | 63% | 70% | 66% |
| Discussed managing condition | 49% | 43% | 49% |
| Agreed a care plan | 40% | 46% | 49% |
Green means at least 2 points better than England, red at least 2 points worse. With about 81 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to noon 2pm to 8pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 8pm |
| Friday | 8am to 8pm |
| Saturday | 9am to 5pm |
| Sunday | Closed |
Confirmed by the surgery on 25 October 2022. Bank holidays may differ.
- Address
- 560 Stratford Road, Sparkhill, Birmingham, B11 4AN
- Phone
- 0121 411 0347
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Balsall Heath, Sparkhill & Moseley PCN (a group of local surgeries that share services)
- NHS code
- M85116 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Requires improvement |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.4% | 15.2% |
| Diabetes | 14.7% | 7.9% |
| Asthma | 7.3% | 6.6% |
| COPD | 0.8% | 1.9% |
| Coronary heart disease | 3.0% | 3.0% |
| Depression | 12.2% | 14.3% |
| Obesity | 18.1% | 13.9% |
| Smoking | 11.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 53% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 58% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 61% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 46% | 78% |
| Asthma: annual review | 40% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Fernley Medical Centrethis surgery | – | 41 | 65% | 82% | Yes |
| Greet Medical PracticeBirmingham, B11 3ND | 0.3 miles | 6 | 34% | 61% | Yes |
| Weather Oak Medical CentreBirmingham, B11 4RA | 0.4 miles | 34 | 66% | 71% | Yes |
| Springfield Medical PracticeBirmingham, B11 4DG | 0.5 miles | 8 | 44% | 60% | Yes |
| Oakwood SurgeryBirmingham, B11 4BW | 0.5 miles | 23 | 51% | 70% | Yes |
| The Hill General Practice & UccBirmingham, B11 4BW | 0.5 miles | – | – | – | No |
| The Hill GP PracticeBirmingham, B11 4BW | 0.5 miles | 49 | 58% | 83% | Yes |
| Springfield SurgeryBirmingham, B11 4BW | 0.5 miles | 16 | 45% | 74% | Yes |
| Newport Medical GroupBirmingham, B12 8QE | 0.6 miles | 12 | 56% | 73% | Yes |
| The Balaji Surgery, the Sparkbrook ChcBirmingham, B11 1LU | 0.8 miles | 6 | 53% | 58% | Yes |
Common questions
Is Fernley Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Fernley Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0121 411 0347.
How do patients rate Fernley Medical Centre?
In the 2026 NHS GP Patient Survey, 82% of patients at Fernley Medical Centre said their overall experience was good. The England average is 77%. 65% found it easy to get through by phone (England 57%). Its GPScore is 41 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Fernley Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Fernley Medical Centre as Good at its last published inspection (report published 11 December 2023).
What are the opening times of Fernley Medical Centre?
Reception is open Monday 8am to 8pm, Tuesday 8am to noon 2pm to 8pm, Wednesday 8am to 8pm, Thursday 8am to 8pm, Friday 8am to 8pm, Saturday 9am to 5pm, Sunday closed. The surgery last confirmed these times on 25 October 2022. Bank holidays may differ.
How do I contact Fernley Medical Centre?
Call 0121 411 0347. You can also book and order repeat prescriptions in the NHS App. The address is 560 Stratford Road, Sparkhill, Birmingham, B11 4AN.
How many patients are registered at Fernley Medical Centre?
Around 8,567 patients are registered (January 2025). The surgery is part of Balsall Heath, Sparkhill & Moseley PCN, a group of local surgeries that share staff and services, in the Birmingham and Solihull NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.