GP surgery in Mid Sussex
Newtons Practice
The Health Cntre, Heath Road, Haywards Heath, RH16 3BB
Scores 89 out of 100, excellent for a GP surgery in England. 92% of patients say their experience is good and 85% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 85
- Easy to get through on the phone88
- Easy to contact online85
- Good experience of getting in touch92
- Did not wait too long for the appointment54
Quality of care 90
- Patients rate the surgery as good91
- Patients got what they needed78
- Doctors and nurses listen90
- Patients trust the staff88
- Inspection rating (Good)50
- Health checks and screening done32
- Meets NHS clinical targets94
- Children vaccinated on time79
What patients say
125 patients answered the 2026 NHS survey about this surgery.
84%
find the phone easy
well above the England average (57%)
92%
say their experience is good
well above the England average (77%)
+10
change since last year
2025: 81% · 2026: 92%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 84% | 57% | 74% |
| Easy to contact via website | 74% | 58% | 56% |
| Easy to contact via NHS App | 72% | 54% | 78% |
| Reception staff helpful | 97% | 85% | 92% |
| Seeing the same person | |||
| Has a preferred clinician | 28% | 31% | 28% |
| Sees preferred clinician | 50% | 42% | 45% |
| What happened when they got in touch | |||
| Knew what would happen next | 92% | 84% | 91% |
| Next steps within 2 days | 95% | 93% | 90% |
| Good experience of contacting | 91% | 73% | 79% |
| The appointment | |||
| Offered a choice of time or day | 59% | 57% | 67% |
| Waiting time was about right | 73% | 69% | 57% |
| Remote appointment | 26% | 26% | 34% |
| The doctor or nurse | |||
| Good at listening | 95% | 87% | 89% |
| Treated with care and concern | 95% | 86% | 88% |
| Considered mental wellbeing | 85% | 75% | 81% |
| Had all the information needed | 98% | 92% | 90% |
| Confidence and trust | 98% | 93% | 95% |
| Involved in decisions | 98% | 92% | 90% |
| Needs were met | 95% | 90% | 93% |
| Overall | |||
| Overall experience good | 92% | 77% | 81% |
| Living with a long-term condition | |||
| Confident managing conditions | 84% | 79% | 83% |
| Supported by local services | 78% | 70% | 61% |
| Discussed managing condition | 43% | 43% | 36% |
| Agreed a care plan | 52% | 46% | 29% |
Green means at least 2 points better than England, red at least 2 points worse. With about 125 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 9 September 2024. Bank holidays may differ.
- Address
- The Health Cntre, Heath Road, Haywards Heath, RH16 3BB
- Phone
- 01444 412280
- Website
- www.newtonspractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Haywards Heath Central PCN (a group of local surgeries that share services)
- NHS code
- H82056 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.1% | 15.2% |
| Diabetes | 6.7% | 7.9% |
| Asthma | 6.4% | 6.6% |
| COPD | 0.9% | 1.9% |
| Coronary heart disease | 2.9% | 3.0% |
| Depression | 12.9% | 14.3% |
| Obesity | 11.2% | 13.9% |
| Smoking | 9.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 67% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 69% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 78% | 78% |
| Asthma: annual review | 61% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Newtons Practicethis surgery | – | 89 | 85% | 92% | Yes |
| Dolphins PracticeHaywards Heath, RH16 4BN | 0.5 miles | 49 | 49% | 77% | Yes |
| Northlands Wood SurgeryHaywards Heath, RH16 3TG | 1.0 miles | 27 | 49% | 73% | Yes |
| Lindfield Medical CentreHaywards Heath, RH16 2HX | 1.3 miles | 47 | 57% | 81% | Yes |
| Cuckfield Medical CentreHaywards Heath, RH17 5BQ | 1.5 miles | 54 | 64% | 77% | Yes |
| Meadows SurgeryBurgess Hill, RH15 9XN | 3.4 miles | 86 | 76% | 89% | Yes |
| Silverdale PracticeBurgess Hill, RH15 0EF | 3.4 miles | 64 | 56% | 78% | Yes |
| Brow Medical CentreBurgess Hill, RH15 9BS | 3.4 miles | 64 | 64% | 87% | Yes |
| Mid Sussex Health CareHassocks, BN6 9UQ | 5.6 miles | 57 | 62% | 86% | Yes |
| Wealden Ridge Medical PartnershipLewes, BN8 4LR | 5.6 miles | 24 | 46% | 77% | Yes |
Common questions
Is Newtons Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Newtons Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01444 412280.
How do patients rate Newtons Practice?
In the 2026 NHS GP Patient Survey, 92% of patients at Newtons Practice said their overall experience was good. The England average is 77%. 85% found it easy to get through by phone (England 57%). Its GPScore is 89 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Newtons Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Newtons Practice as Good at its last published inspection (report published 10 October 2022).
What are the opening times of Newtons Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 9 September 2024. Bank holidays may differ.
How do I contact Newtons Practice?
Call 01444 412280 or visit its website, www.newtonspractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is The Health Cntre, Heath Road, Haywards Heath, RH16 3BB.
How many patients are registered at Newtons Practice?
Around 14,293 patients are registered (January 2025). The surgery is part of Haywards Heath Central PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.