GP surgery in Plymouth
Adelaide Street Surgery
20 Adelaide Street, Stonehouse, Plymouth, PL1 3JF
Scores 50 out of 100, average for a GP surgery in England. 77% of patients say their experience is good and 68% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 73
- Easy to get through on the phone62
- Easy to contact online86
- Good experience of getting in touch64
- Did not wait too long for the appointment75
Quality of care 18
- Patients rate the surgery as good41
- Patients got what they needed7
- Doctors and nurses listen46
- Patients trust the staff23
- Inspection rating (Not rated)–
- Health checks and screening done4
- Meets NHS clinical targets22
- Children vaccinated on time78
What patients say
110 patients answered the 2026 NHS survey about this surgery.
68%
find the phone easy
well above the England average (57%)
76%
say their experience is good
about the England average (77%)
-11
change since last year
2025: 88% · 2026: 77%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 68% | 57% | 69% |
| Easy to contact via website | 75% | 58% | 67% |
| Easy to contact via NHS App | 56% | 54% | 57% |
| Reception staff helpful | 84% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 30% |
| Sees preferred clinician | 56% | 42% | 29% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 84% |
| Next steps within 2 days | 94% | 93% | 95% |
| Good experience of contacting | 80% | 73% | 78% |
| The appointment | |||
| Offered a choice of time or day | 64% | 57% | 61% |
| Waiting time was about right | 80% | 69% | 79% |
| Remote appointment | 21% | 26% | 30% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 87% |
| Treated with care and concern | 87% | 86% | 90% |
| Considered mental wellbeing | 80% | 75% | 83% |
| Had all the information needed | 88% | 92% | 93% |
| Confidence and trust | 90% | 93% | 94% |
| Involved in decisions | 87% | 92% | 94% |
| Needs were met | 82% | 90% | 98% |
| Overall | |||
| Overall experience good | 76% | 77% | 88% |
| Living with a long-term condition | |||
| Confident managing conditions | 54% | 79% | 68% |
| Supported by local services | 60% | 70% | 76% |
| Discussed managing condition | 43% | 43% | 51% |
| Agreed a care plan | 63% | 46% | 45% |
Green means at least 2 points better than England, red at least 2 points worse. With about 110 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 24 October 2025. Bank holidays may differ.
- Address
- 20 Adelaide Street, Stonehouse, Plymouth, PL1 3JF
- Phone
- 01752 667623
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Waterside Health Network PCN (a group of local surgeries that share services)
- NHS code
- L83651 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Documents available in large print
- Free NHS WiFi
- Free public WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Off-site car parking nearby
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 10.2% | 15.2% |
| Diabetes | 7.7% | 7.9% |
| Asthma | 7.6% | 6.6% |
| COPD | 4.7% | 1.9% |
| Coronary heart disease | 2.6% | 3.0% |
| Depression | 19.0% | 14.3% |
| Obesity | 14.1% | 13.9% |
| Smoking | 35.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 53% | 67% |
| Cervical screening, women 50-64 | 51% | 75% |
| Blood pressure controlled (hypertension, under 80) | 72% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 82% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 71% | 78% |
| Asthma: annual review | 44% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Adelaide Street Surgerythis surgery | – | 50 | 68% | 77% | Yes |
| West Hoe SurgeryPlymouth, PL1 3BS | 0.5 miles | 86 | 86% | 90% | Yes |
| Devonport Health CentrePlymouth, PL1 4JZ | 0.6 miles | 20 | 37% | 66% | Yes |
| North Road West Medical CentrePlymouth, PL1 5BZ | 0.6 miles | 70 | 76% | 84% | Yes |
| Stoke SurgeryPlymouth, PL3 4DP | 0.8 miles | 94 | 76% | 91% | Yes |
| Friary House SurgeryPlymouth, PL4 9BH | 1.2 miles | 8 | 19% | 62% | Yes |
| St Neots SurgeryPlymouth, PL2 3HY | 1.2 miles | 16 | 42% | 58% | Yes |
| St. Levan SurgeryPlymouth, PL2 1JR | 1.3 miles | 61 | 60% | 80% | Yes |
| Lisson Grove Medical CentrePlymouth, PL4 7DL | 1.3 miles | 40 | 51% | 75% | Yes |
| Wycliffe SurgeryPlymouth, PL4 0BZ | 1.5 miles | 53 | 71% | 80% | Yes |
West Hoe Surgery is 0.5 miles away, scores 86 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Adelaide Street Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Adelaide Street Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01752 667623.
How do patients rate Adelaide Street Surgery?
In the 2026 NHS GP Patient Survey, 77% of patients at Adelaide Street Surgery said their overall experience was good. The England average is 77%. 68% found it easy to get through by phone (England 57%). Its GPScore is 50 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What are the opening times of Adelaide Street Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 24 October 2025. Bank holidays may differ.
How do I contact Adelaide Street Surgery?
Call 01752 667623. You can also book and order repeat prescriptions in the NHS App. The address is 20 Adelaide Street, Stonehouse, Plymouth, PL1 3JF.
How many patients are registered at Adelaide Street Surgery?
Around 4,544 patients are registered (January 2025). The surgery is part of Waterside Health Network PCN, a group of local surgeries that share staff and services, in the Devon NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.