GP surgery in Swindon
North Swindon Practice
Home Ground Surgery, Thames Avenue, Swindon, SN25 1QQ
Scores 20 out of 100, below average for a GP surgery in England. 69% of patients say their experience is good and 51% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 27
- Easy to get through on the phone30
- Easy to contact online50
- Good experience of getting in touch31
- Did not wait too long for the appointment27
Quality of care 16
- Patients rate the surgery as good20
- Patients got what they needed10
- Doctors and nurses listen22
- Patients trust the staff12
- Inspection rating (Good)50
- Health checks and screening done71
- Meets NHS clinical targets14
- Children vaccinated on time43
What patients say
101 patients answered the 2026 NHS survey about this surgery.
51%
find the phone easy
below the England average (57%)
69%
say their experience is good
below the England average (77%)
-7
change since last year
2025: 76% · 2026: 69%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 51% | 57% | 62% |
| Easy to contact via website | 58% | 58% | 46% |
| Easy to contact via NHS App | 54% | 54% | 53% |
| Reception staff helpful | 81% | 85% | 89% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 34% |
| Sees preferred clinician | 19% | 42% | 31% |
| What happened when they got in touch | |||
| Knew what would happen next | 74% | 84% | 80% |
| Next steps within 2 days | 93% | 93% | 95% |
| Good experience of contacting | 69% | 73% | 71% |
| The appointment | |||
| Offered a choice of time or day | 72% | 57% | 51% |
| Waiting time was about right | 63% | 69% | 58% |
| Remote appointment | 17% | 26% | 31% |
| The doctor or nurse | |||
| Good at listening | 82% | 87% | 81% |
| Treated with care and concern | 80% | 86% | 83% |
| Considered mental wellbeing | 74% | 75% | 67% |
| Had all the information needed | 93% | 92% | 87% |
| Confidence and trust | 87% | 93% | 93% |
| Involved in decisions | 89% | 92% | 90% |
| Needs were met | 83% | 90% | 90% |
| Overall | |||
| Overall experience good | 69% | 77% | 76% |
| Living with a long-term condition | |||
| Confident managing conditions | 74% | 79% | 74% |
| Supported by local services | 70% | 70% | 77% |
| Discussed managing condition | 52% | 43% | 44% |
| Agreed a care plan | 42% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 101 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 25 August 2026. Bank holidays may differ.
- Address
- Home Ground Surgery, Thames Avenue, Swindon, SN25 1QQ
- Phone
- 01793 705783
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Brunel Health Group Pcn3 (a group of local surgeries that share services)
- NHS code
- J83057 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Crossroads Surgery
- 478 Cricklade Road, Swindon, SN2 7BG
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disabled car parking
- Free on-site car parking
- High-back waiting room chairs
- Step-free access at entrances and exits
- Step-free access throughout
- Wheelchair access at entrances and exits
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 16 May 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.0% | 15.2% |
| Diabetes | 8.9% | 7.9% |
| Asthma | 6.7% | 6.6% |
| COPD | 2.2% | 1.9% |
| Coronary heart disease | 3.0% | 3.0% |
| Depression | 12.7% | 14.3% |
| Obesity | 16.0% | 13.9% |
| Smoking | 12.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 84% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 85% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| North Swindon Practicethis surgery | – | 20 | 51% | 69% | Yes |
| Abbey Meads Medical PracticeSwindon, SN25 4YZ | 0.7 miles | 34 | 52% | 75% | Yes |
| Hawthorn Medical CentreSwindon, SN2 1UU | 1.6 miles | 3 | 30% | 56% | Yes |
| Ridge Green Medical PracticeSwindon, SN5 5PX | 2.1 miles | 54 | 61% | 74% | Yes |
| Whalebridge PracticeSwindon, SN1 2DQ | 2.4 miles | 15 | 45% | 72% | Yes |
| Park Lane PracticeSwindon, SN1 5HG | 2.4 miles | 16 | 63% | 73% | Yes |
| Ashington House SurgerySwindon, SN5 7XY | 2.5 miles | 14 | 27% | 69% | Yes |
| Merchiston SurgerySwindon, SN3 4BF | 2.5 miles | 7 | 21% | 64% | Yes |
| Phoenix SurgerySwindon, SN5 8SX | 2.7 miles | 13 | 71% | 65% | Yes |
| Victoria Cross SurgerySwindon, SN1 3BU | 2.9 miles | 69 | 82% | 86% | Yes |
Abbey Meads Medical Practice is 0.7 miles away, scores 34 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is North Swindon Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), North Swindon Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01793 705783.
How do patients rate North Swindon Practice?
In the 2026 NHS GP Patient Survey, 69% of patients at North Swindon Practice said their overall experience was good. The England average is 77%. 51% found it easy to get through by phone (England 57%). Its GPScore is 20 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for North Swindon Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated North Swindon Practice as Good at its last published inspection (report published 16 May 2018).
What are the opening times of North Swindon Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 25 August 2026. Bank holidays may differ.
How do I contact North Swindon Practice?
Call 01793 705783. You can also book and order repeat prescriptions in the NHS App. The address is Home Ground Surgery, Thames Avenue, Swindon, SN25 1QQ.
Does North Swindon Practice have a branch surgery?
Yes. North Swindon Practice also runs Crossroads Surgery (478 Cricklade Road, Swindon, SN2 7BG). Patients register with the practice and can usually be seen at either site.
How many patients are registered at North Swindon Practice?
Around 19,948 patients are registered (January 2025). The surgery is part of Brunel Health Group Pcn3, a group of local surgeries that share staff and services, in the Bath and North East Somerset, Swindon and Wiltshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.