GP surgery in Freshbrook
Phoenix Surgery
Dunwich Drive, Toothill, Swindon, SN5 8SX
Scores 13 out of 100, poor for a GP surgery in England. 65% of patients say their experience is good and 71% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 23
- Easy to get through on the phone67
- Easy to contact online5
- Good experience of getting in touch19
- Did not wait too long for the appointment6
Quality of care 7
- Patients rate the surgery as good11
- Patients got what they needed19
- Doctors and nurses listen3
- Patients trust the staff9
- Inspection rating (Not Rated)–
- Health checks and screening done73
- Meets NHS clinical targets40
- Children vaccinated on time14
What patients say
107 patients answered the 2026 NHS survey about this surgery.
71%
find the phone easy
well above the England average (57%)
65%
say their experience is good
well below the England average (77%)
-7
change since last year
2025: 72% · 2026: 65%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 71% | 57% | 61% |
| Easy to contact via website | 31% | 58% | 19% |
| Easy to contact via NHS App | 24% | 54% | 29% |
| Reception staff helpful | 81% | 85% | 80% |
| Seeing the same person | |||
| Has a preferred clinician | 21% | 31% | 24% |
| Sees preferred clinician | 24% | 42% | 16% |
| What happened when they got in touch | |||
| Knew what would happen next | 80% | 84% | 74% |
| Next steps within 2 days | 96% | 93% | 96% |
| Good experience of contacting | 63% | 73% | 67% |
| The appointment | |||
| Offered a choice of time or day | 43% | 57% | 59% |
| Waiting time was about right | 49% | 69% | 54% |
| Remote appointment | 20% | 26% | 30% |
| The doctor or nurse | |||
| Good at listening | 72% | 87% | 87% |
| Treated with care and concern | 71% | 86% | 88% |
| Considered mental wellbeing | 56% | 75% | 64% |
| Had all the information needed | 96% | 92% | 92% |
| Confidence and trust | 86% | 93% | 93% |
| Involved in decisions | 82% | 92% | 87% |
| Needs were met | 86% | 90% | 90% |
| Overall | |||
| Overall experience good | 65% | 77% | 72% |
| Living with a long-term condition | |||
| Confident managing conditions | 76% | 79% | 75% |
| Supported by local services | 67% | 70% | 53% |
| Discussed managing condition | 27% | 43% | 29% |
| Agreed a care plan | 43% | 46% | 56% |
Green means at least 2 points better than England, red at least 2 points worse. With about 107 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:15am to 1pm 2pm to 6pm |
| Tuesday | 8:15am to 1pm 2pm to 6pm |
| Wednesday | 8:15am to 1pm 2pm to 6pm |
| Thursday | 8:15am to 1pm 2pm to 6pm |
| Friday | 8:15am to 1pm 2pm to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 21 May 2018. Bank holidays may differ.
- Address
- Dunwich Drive, Toothill, Swindon, SN5 8SX
- Phone
- 01793 600440
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Brunel Health Group Pcn6 (a group of local surgeries that share services)
- NHS code
- J83645 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Children’s play area
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Not Rated |
| Is it effective? | Not Rated |
| Is it caring? | Not Rated |
| Is it responsive? | Not Rated |
| Is it well-led? | Not Rated |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.8% | 15.2% |
| Diabetes | 8.5% | 7.9% |
| Asthma | 6.4% | 6.6% |
| COPD | 1.7% | 1.9% |
| Coronary heart disease | 2.9% | 3.0% |
| Depression | 15.6% | 14.3% |
| Obesity | 13.6% | 13.9% |
| Smoking | 16.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 68% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 77% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 81% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 48% | 57% |
| Diabetes: annual foot check | 91% | 78% |
| Asthma: annual review | 72% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Phoenix Surgerythis surgery | – | 13 | 71% | 65% | Yes |
| Ashington House SurgerySwindon, SN5 7XY | 0.3 miles | 14 | 27% | 69% | Yes |
| Old Town SurgerySwindon, SN1 4GB | 1.1 miles | 70 | 64% | 90% | Yes |
| Ridge Green Medical PracticeSwindon, SN5 5PX | 1.2 miles | 54 | 61% | 74% | Yes |
| Park Lane PracticeSwindon, SN1 5HG | 1.2 miles | 16 | 63% | 73% | Yes |
| Whalebridge PracticeSwindon, SN1 2DQ | 1.8 miles | 15 | 45% | 72% | Yes |
| Victoria Cross SurgerySwindon, SN1 3BU | 1.9 miles | 69 | 82% | 86% | Yes |
| Ridgeway View Family PracticeSwindon, SN4 9LW | 2.4 miles | 37 | 41% | 83% | Yes |
| Hawthorn Medical CentreSwindon, SN2 1UU | 2.4 miles | 3 | 30% | 56% | Yes |
| Bmi Healthcare Ridgeway HospitalSwindon, SN4 9DD | 2.5 miles | – | – | – | – |
Old Town Surgery is 1.1 miles away, scores 70 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Phoenix Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Phoenix Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01793 600440.
How do patients rate Phoenix Surgery?
In the 2026 NHS GP Patient Survey, 65% of patients at Phoenix Surgery said their overall experience was good. The England average is 77%. 71% found it easy to get through by phone (England 57%). Its GPScore is 13 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What are the opening times of Phoenix Surgery?
Reception is open Monday 8:15am to 1pm 2pm to 6pm, Tuesday 8:15am to 1pm 2pm to 6pm, Wednesday 8:15am to 1pm 2pm to 6pm, Thursday 8:15am to 1pm 2pm to 6pm, Friday 8:15am to 1pm 2pm to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 21 May 2018. Bank holidays may differ.
How do I contact Phoenix Surgery?
Call 01793 600440. You can also book and order repeat prescriptions in the NHS App. The address is Dunwich Drive, Toothill, Swindon, SN5 8SX.
How many patients are registered at Phoenix Surgery?
Around 4,297 patients are registered (January 2025). The surgery is part of Brunel Health Group Pcn6, a group of local surgeries that share staff and services, in the Bath and North East Somerset, Swindon and Wiltshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.