GP surgery in Calne
Northlands Surgery
North Street, Calne, SN11 0HH
Scores 26 out of 100, below average for a GP surgery in England. 79% of patients say their experience is good and 35% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 14
- Easy to get through on the phone9
- Easy to contact online50
- Good experience of getting in touch13
- Did not wait too long for the appointment26
Quality of care 49
- Patients rate the surgery as good49
- Patients got what they needed49
- Doctors and nurses listen53
- Patients trust the staff44
- Inspection rating (Good)50
- Health checks and screening done43
- Meets NHS clinical targets50
- Children vaccinated on time61
What patients say
104 patients answered the 2026 NHS survey about this surgery.
35%
find the phone easy
well below the England average (57%)
79%
say their experience is good
above the England average (77%)
+8
change since last year
2025: 71% · 2026: 79%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 35% | 57% | 40% |
| Easy to contact via website | 58% | 58% | 33% |
| Easy to contact via NHS App | 47% | 54% | 41% |
| Reception staff helpful | 80% | 85% | 78% |
| Seeing the same person | |||
| Has a preferred clinician | 27% | 31% | 30% |
| Sees preferred clinician | 28% | 42% | 28% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 72% |
| Next steps within 2 days | 95% | 93% | 89% |
| Good experience of contacting | 59% | 73% | 62% |
| The appointment | |||
| Offered a choice of time or day | 72% | 57% | 50% |
| Waiting time was about right | 62% | 69% | 69% |
| Remote appointment | 12% | 26% | 19% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 87% |
| Treated with care and concern | 87% | 86% | 86% |
| Considered mental wellbeing | 81% | 75% | 72% |
| Had all the information needed | 91% | 92% | 92% |
| Confidence and trust | 93% | 93% | 93% |
| Involved in decisions | 93% | 92% | 87% |
| Needs were met | 91% | 90% | 90% |
| Overall | |||
| Overall experience good | 79% | 77% | 71% |
| Living with a long-term condition | |||
| Confident managing conditions | 71% | 79% | 80% |
| Supported by local services | 64% | 70% | 75% |
| Discussed managing condition | 36% | 43% | 41% |
| Agreed a care plan | 45% | 46% | 47% |
Green means at least 2 points better than England, red at least 2 points worse. With about 104 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8:30am to 8pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 8pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 6 March 2019. Bank holidays may differ.
- Address
- North Street, Calne, SN11 0HH
- Phone
- 01249 812141
- Website
- www.northlands-surgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Calne PCN (a group of local surgeries that share services)
- NHS code
- J83039 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 7 April 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.0% | 15.2% |
| Diabetes | 9.0% | 7.9% |
| Asthma | 8.6% | 6.6% |
| COPD | 2.1% | 1.9% |
| Coronary heart disease | 3.2% | 3.0% |
| Depression | 12.0% | 14.3% |
| Obesity | 16.8% | 13.9% |
| Smoking | 12.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 86% | 78% |
| Asthma: annual review | 70% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Northlands Surgerythis surgery | – | 26 | 35% | 79% | Yes |
| Patford House PartnershipCalne, SN11 0EF | 0.3 miles | 21 | 37% | 73% | Yes |
| Lodge SurgeryChippenham, SN15 3SY | 4.1 miles | 92 | 86% | 87% | Yes |
| Rowden SurgeryChippenham, SN15 2SB | 5.2 miles | 97 | 87% | 93% | Yes |
| Lansdowne SurgeryDevizes, SN10 2BU | 5.9 miles | 68 | 71% | 82% | Yes |
| Hathaway SurgeryChippenham, SN14 6GT | 6.0 miles | 36 | 28% | 74% | Yes |
| St. James SurgeryDevizes, SN10 1QU | 6.2 miles | 78 | 87% | 80% | Yes |
| Southbroom SurgeryDevizes, SN10 1LQ | 6.3 miles | 69 | 80% | 85% | Yes |
| Spa Medical CentreMelksham, SN12 6UN | 7.4 miles | 78 | 51% | 85% | Yes |
| Giffords Primary Care CentreMelksham, SN12 7EA | 7.4 miles | 68 | 54% | 82% | Yes |
Lodge Surgery is 4.1 miles away, scores 92 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Northlands Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Northlands Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01249 812141.
How do patients rate Northlands Surgery?
In the 2026 NHS GP Patient Survey, 79% of patients at Northlands Surgery said their overall experience was good. The England average is 77%. 35% found it easy to get through by phone (England 57%). Its GPScore is 26 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Northlands Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Northlands Surgery as Good at its last published inspection (report published 7 April 2017).
What are the opening times of Northlands Surgery?
Reception is open Monday 8:30am to 8pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 8pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 6 March 2019. Bank holidays may differ.
How do I contact Northlands Surgery?
Call 01249 812141 or visit its website, www.northlands-surgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is North Street, Calne, SN11 0HH.
How many patients are registered at Northlands Surgery?
Around 13,932 patients are registered (January 2025). The surgery is part of Calne PCN, a group of local surgeries that share staff and services, in the Bath and North East Somerset, Swindon and Wiltshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.