GP surgery in Calne
Patford House Partnership
8 Patford Street, Calne, SN11 0EF
Scores 21 out of 100, below average for a GP surgery in England. 73% of patients say their experience is good and 37% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 11
- Easy to get through on the phone11
- Easy to contact online29
- Good experience of getting in touch21
- Did not wait too long for the appointment12
Quality of care 43
- Patients rate the surgery as good30
- Patients got what they needed65
- Doctors and nurses listen46
- Patients trust the staff86
- Inspection rating (Good)50
- Health checks and screening done48
- Meets NHS clinical targets1
- Children vaccinated on time28
What patients say
106 patients answered the 2026 NHS survey about this surgery.
37%
find the phone easy
well below the England average (57%)
73%
say their experience is good
below the England average (77%)
+2
change since last year
2025: 71% · 2026: 73%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 37% | 57% | 52% |
| Easy to contact via website | 49% | 58% | 49% |
| Easy to contact via NHS App | 51% | 54% | 57% |
| Reception staff helpful | 76% | 85% | 71% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 34% |
| Sees preferred clinician | 52% | 42% | 36% |
| What happened when they got in touch | |||
| Knew what would happen next | 80% | 84% | 89% |
| Next steps within 2 days | 88% | 93% | 92% |
| Good experience of contacting | 64% | 73% | 68% |
| The appointment | |||
| Offered a choice of time or day | 60% | 57% | 51% |
| Waiting time was about right | 55% | 69% | 58% |
| Remote appointment | 20% | 26% | 32% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 83% |
| Treated with care and concern | 90% | 86% | 79% |
| Considered mental wellbeing | 70% | 75% | 67% |
| Had all the information needed | 96% | 92% | 93% |
| Confidence and trust | 98% | 93% | 96% |
| Involved in decisions | 89% | 92% | 96% |
| Needs were met | 93% | 90% | 94% |
| Overall | |||
| Overall experience good | 73% | 77% | 71% |
| Living with a long-term condition | |||
| Confident managing conditions | 94% | 79% | 81% |
| Supported by local services | 81% | 70% | 70% |
| Discussed managing condition | 28% | 43% | 28% |
| Agreed a care plan | 62% | 46% | 73% |
Green means at least 2 points better than England, red at least 2 points worse. With about 106 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 1pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 17 April 2023. Bank holidays may differ.
- Address
- 8 Patford Street, Calne, SN11 0EF
- Phone
- 01249 815407
- [email protected]
- Website
- www.patfordhousepartnership.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Calne PCN (a group of local surgeries that share services)
- NHS code
- J83050 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Beversbrook Medical Centre
- Harrier Close, Calne, SN11 9UT
- Sutton Benger Surgery
- The Playing Fields, Chestnut Road, Sutton Benger, Chippenham, SN15 4RP
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.9% | 15.2% |
| Diabetes | 7.7% | 7.9% |
| Asthma | 7.7% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 2.9% | 3.0% |
| Depression | 14.0% | 14.3% |
| Obesity | 16.8% | 13.9% |
| Smoking | 10.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 78% | 78% |
| Asthma: annual review | 72% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Patford House Partnershipthis surgery | – | 21 | 37% | 73% | Yes |
| Northlands SurgeryCalne, SN11 0HH | 0.3 miles | 26 | 35% | 79% | Yes |
| Lodge SurgeryChippenham, SN15 3SY | 4.2 miles | 92 | 86% | 87% | Yes |
| Rowden SurgeryChippenham, SN15 2SB | 5.3 miles | 97 | 87% | 93% | Yes |
| Lansdowne SurgeryDevizes, SN10 2BU | 5.6 miles | 68 | 71% | 82% | Yes |
| St. James SurgeryDevizes, SN10 1QU | 5.9 miles | 78 | 87% | 80% | Yes |
| Southbroom SurgeryDevizes, SN10 1LQ | 5.9 miles | 69 | 80% | 85% | Yes |
| Hathaway SurgeryChippenham, SN14 6GT | 6.1 miles | 36 | 28% | 74% | Yes |
| Spa Medical CentreMelksham, SN12 6UN | 7.1 miles | 78 | 51% | 85% | Yes |
| Giffords Primary Care CentreMelksham, SN12 7EA | 7.2 miles | 68 | 54% | 82% | Yes |
Lodge Surgery is 4.2 miles away, scores 92 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Patford House Partnership taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Patford House Partnership was taking on new patients. You can register online through the NHS website or call the surgery on 01249 815407.
How do patients rate Patford House Partnership?
In the 2026 NHS GP Patient Survey, 73% of patients at Patford House Partnership said their overall experience was good. The England average is 77%. 37% found it easy to get through by phone (England 57%). Its GPScore is 21 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Patford House Partnership?
The Care Quality Commission, which inspects GP surgeries in England, rated Patford House Partnership as Good at its last published inspection (report published 28 May 2026).
What are the opening times of Patford House Partnership?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 1pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 17 April 2023. Bank holidays may differ.
How do I contact Patford House Partnership?
Call 01249 815407 or visit its website, www.patfordhousepartnership.com. You can also book and order repeat prescriptions in the NHS App. The address is 8 Patford Street, Calne, SN11 0EF.
Does Patford House Partnership have a branch surgery?
Yes. Patford House Partnership also runs Beversbrook Medical Centre (Harrier Close, Calne, SN11 9UT) and Sutton Benger Surgery (The Playing Fields, Chestnut Road, Sutton Benger, Chippenham, SN15 4RP). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Patford House Partnership?
Around 14,752 patients are registered (January 2025). The surgery is part of Calne PCN, a group of local surgeries that share staff and services, in the Bath and North East Somerset, Swindon and Wiltshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.