GP surgery in Southey Green
Norwood Medical Centre
360 Herries Road, Sheffield, S5 7HD
Scores 56 out of 100, average for a GP surgery in England. 81% of patients say their experience is good and 52% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 63
- Easy to get through on the phone31
- Easy to contact online67
- Good experience of getting in touch56
- Did not wait too long for the appointment93
Quality of care 46
- Patients rate the surgery as good55
- Patients got what they needed35
- Doctors and nurses listen61
- Patients trust the staff79
- Inspection rating (Good)50
- Health checks and screening done30
- Meets NHS clinical targets12
- Children vaccinated on time8
What patients say
101 patients answered the 2026 NHS survey about this surgery.
51%
find the phone easy
below the England average (57%)
80%
say their experience is good
above the England average (77%)
-4
change since last year
2025: 85% · 2026: 81%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 51% | 57% | 51% |
| Easy to contact via website | 65% | 58% | 35% |
| Easy to contact via NHS App | 53% | 54% | 41% |
| Reception staff helpful | 89% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 48% | 31% | 47% |
| Sees preferred clinician | 59% | 42% | 31% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 85% |
| Next steps within 2 days | 96% | 93% | 93% |
| Good experience of contacting | 77% | 73% | 76% |
| The appointment | |||
| Offered a choice of time or day | 82% | 57% | 76% |
| Waiting time was about right | 89% | 69% | 86% |
| Remote appointment | 27% | 26% | 20% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 94% |
| Treated with care and concern | 86% | 86% | 94% |
| Considered mental wellbeing | 69% | 75% | 90% |
| Had all the information needed | 96% | 92% | 95% |
| Confidence and trust | 97% | 93% | 98% |
| Involved in decisions | 95% | 92% | 92% |
| Needs were met | 89% | 90% | 94% |
| Overall | |||
| Overall experience good | 80% | 77% | 85% |
| Living with a long-term condition | |||
| Confident managing conditions | 79% | 79% | 70% |
| Supported by local services | 84% | 70% | 83% |
| Discussed managing condition | 50% | 43% | 66% |
| Agreed a care plan | 45% | 46% | 49% |
Green means at least 2 points better than England, red at least 2 points worse. With about 101 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:45am to noon 1:30pm to 6pm |
| Tuesday | 8:45am to noon 1:30pm to 5:30pm |
| Wednesday | 8:45am to noon 1:30pm to 5:30pm |
| Thursday | 8:45am to noon 1:30pm to 5:30pm |
| Friday | 8:45am to noon 1:30pm to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 7 November 2018. Bank holidays may differ.
- Address
- 360 Herries Road, Sheffield, S5 7HD
- Phone
- 0114 243 7212
- [email protected]
- Website
- norwoodmc.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Sapa 5 PCN (a group of local surgeries that share services)
- NHS code
- C88014 · NHS profile
Access and facilities
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 27 June 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.0% | 15.2% |
| Diabetes | 9.7% | 7.9% |
| Asthma | 8.7% | 6.6% |
| COPD | 3.6% | 1.9% |
| Coronary heart disease | 3.7% | 3.0% |
| Depression | 24.8% | 14.3% |
| Obesity | 20.6% | 13.9% |
| Smoking | 19.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 63% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 69% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 82% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 86% | 78% |
| Asthma: annual review | 66% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Norwood Medical Centrethis surgery | – | 56 | 52% | 81% | Yes |
| Southey Green Medical CentreSheffield, S5 7QB | 0.5 miles | 11 | 41% | 70% | Yes |
| Buchanan Road SurgerySheffield, S5 8AL | 0.7 miles | 23 | 39% | 71% | Yes |
| Elm Lane SurgerySheffield, S5 7TW | 0.7 miles | 55 | 72% | 84% | Yes |
| Green Cross Group PracticeSheffield, S5 8GS | 1.0 miles | 48 | 56% | 74% | Yes |
| Barnsley Road SurgerySheffield, S5 0QJ | 1.0 miles | 26 | 50% | 68% | Yes |
| Page Hall Medical CentreSheffield, S4 8GB | 1.0 miles | 1 | 27% | 48% | Yes |
| Forge Health GroupSheffield, S3 9DL | 1.0 miles | 0 | 17% | 49% | Yes |
| Firth Park SurgerySheffield, S5 6HH | 1.0 miles | 27 | 50% | 76% | Yes |
| Upwell Street SurgerySheffield, S4 8AN | 1.5 miles | 52 | 64% | 80% | Yes |
Common questions
Is Norwood Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Norwood Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0114 243 7212.
How do patients rate Norwood Medical Centre?
In the 2026 NHS GP Patient Survey, 81% of patients at Norwood Medical Centre said their overall experience was good. The England average is 77%. 52% found it easy to get through by phone (England 57%). Its GPScore is 56 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Norwood Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Norwood Medical Centre as Good at its last published inspection (report published 27 June 2016).
What are the opening times of Norwood Medical Centre?
Reception is open Monday 8:45am to noon 1:30pm to 6pm, Tuesday 8:45am to noon 1:30pm to 5:30pm, Wednesday 8:45am to noon 1:30pm to 5:30pm, Thursday 8:45am to noon 1:30pm to 5:30pm, Friday 8:45am to noon 1:30pm to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 7 November 2018. Bank holidays may differ.
How do I contact Norwood Medical Centre?
Call 0114 243 7212 or visit its website, norwoodmc.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 360 Herries Road, Sheffield, S5 7HD.
How many patients are registered at Norwood Medical Centre?
Around 9,509 patients are registered (January 2025). The surgery is part of Sapa 5 PCN, a group of local surgeries that share staff and services, in the South Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.