GP surgery in Lewisham
One Care Lewisham
The Jenner Dental Suite, 14 St Germans Road, London, SE23 1RJ
Too few patients answered the 2026 NHS survey to give a fair score. It is not taking on new patients at the moment.
What patients say
18 patients answered the 2026 NHS survey about this surgery.
71%
find the phone easy
well above the England average (57%)
85%
say their experience is good
above the England average (77%)
–
no earlier survey
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 71% | 57% | – |
| Reception staff helpful | 95% | 85% | – |
| Seeing the same person | |||
| Has a preferred clinician | 30% | 31% | – |
| What happened when they got in touch | |||
| Knew what would happen next | 77% | 84% | – |
| Next steps within 2 days | 89% | 93% | – |
| Good experience of contacting | 79% | 73% | – |
| The appointment | |||
| Waiting time was about right | 80% | 69% | – |
| Remote appointment | 34% | 26% | – |
| The doctor or nurse | |||
| Good at listening | 100% | 87% | – |
| Treated with care and concern | 94% | 86% | – |
| Considered mental wellbeing | 93% | 75% | – |
| Had all the information needed | 93% | 92% | – |
| Confidence and trust | 94% | 93% | – |
| Involved in decisions | 92% | 92% | – |
| Needs were met | 94% | 90% | – |
| Overall | |||
| Overall experience good | 85% | 77% | – |
| Living with a long-term condition | |||
| Confident managing conditions | 57% | 79% | – |
| Supported by local services | 79% | 70% | – |
| Discussed managing condition | 64% | 43% | – |
Green means at least 2 points better than England, red at least 2 points worse. With about 18 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 11 November 2024. Bank holidays may differ.
- Address
- The Jenner Dental Suite, 14 St Germans Road, London, SE23 1RJ
- Phone
- 020 3929 4980
- [email protected]
- Website
- www.onecarelewisham.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- North Lewisham PCN (a group of local surgeries that share services)
- NHS code
- Y08411 · NHS profile
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| One Care Lewishamthis surgery | – | – | 71% | 85% | No |
| One Care LambethLondon, SE23 1RJ | under 0.1 miles | – | – | – | No |
| Sel Special Allocation PracticeLondon, SE23 1RJ | under 0.1 miles | – | 21% | 51% | – |
| Special Allocation Scheme (Nel)London, SE23 1RJ | under 0.1 miles | – | – | – | – |
| Modality Lewisham (ML)London, SE23 1HU | under 0.1 miles | 18 | 41% | 72% | Yes |
| Woolstone Medical CentreLondon, SE23 2SG | 0.4 miles | 90 | 79% | 93% | Yes |
| Vale Medical CentreLondon, SE23 2JF | 0.5 miles | 43 | 54% | 79% | Yes |
| Sydenham Green Group PracticeLondon, SE26 4TH | 1.0 miles | 20 | 43% | 72% | Yes |
| Novum Health PartnershipLondon, SE6 4JH | 1.1 miles | 29 | 51% | 80% | Yes |
| Forest Hill Group PracticeLondon, SE22 0SQ | 1.2 miles | 13 | 42% | 51% | Yes |
Common questions
Is One Care Lewisham taking on new patients?
No. When we last checked its page on the NHS website (20 September 2026), One Care Lewisham was not taking on new patients. A surgery can only turn you down for a fair reason, such as living outside its area or its list being full. This can change at any time, so call the surgery to check.
How do patients rate One Care Lewisham?
In the 2026 NHS GP Patient Survey, 85% of patients at One Care Lewisham said their overall experience was good. The England average is 77%. 71% found it easy to get through by phone (England 57%).
What are the opening times of One Care Lewisham?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 11 November 2024. Bank holidays may differ.
How do I contact One Care Lewisham?
Call 020 3929 4980 or visit its website, www.onecarelewisham.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is The Jenner Dental Suite, 14 St Germans Road, London, SE23 1RJ.
How many patients are registered at One Care Lewisham?
Around 287 patients are registered (January 2026). The surgery is part of North Lewisham PCN, a group of local surgeries that share staff and services, in the South East London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.