GP surgery in Catford
Novum Health Partnership
The Primary Care Centre, Hawstead Road, Lewisham, London, SE6 4JH
Scores 29 out of 100, below average for a GP surgery in England. 80% of patients say their experience is good and 51% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 36
- Easy to get through on the phone30
- Easy to contact online84
- Good experience of getting in touch59
- Did not wait too long for the appointment12
Quality of care 24
- Patients rate the surgery as good54
- Patients got what they needed41
- Doctors and nurses listen24
- Patients trust the staff26
- Inspection rating (Not Rated)–
- Health checks and screening done11
- Meets NHS clinical targets5
- Children vaccinated on time8
What patients say
123 patients answered the 2026 NHS survey about this surgery.
51%
find the phone easy
below the England average (57%)
80%
say their experience is good
above the England average (77%)
+9
change since last year
2025: 72% · 2026: 80%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 51% | 57% | 35% |
| Easy to contact via website | 73% | 58% | 63% |
| Easy to contact via NHS App | 70% | 54% | 47% |
| Reception staff helpful | 84% | 85% | 80% |
| Seeing the same person | |||
| Has a preferred clinician | 22% | 31% | 28% |
| Sees preferred clinician | 20% | 42% | 20% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 83% |
| Next steps within 2 days | 97% | 93% | 96% |
| Good experience of contacting | 78% | 73% | 69% |
| The appointment | |||
| Offered a choice of time or day | 63% | 57% | 56% |
| Waiting time was about right | 55% | 69% | 64% |
| Remote appointment | 28% | 26% | 35% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 81% |
| Treated with care and concern | 84% | 86% | 77% |
| Considered mental wellbeing | 74% | 75% | 66% |
| Had all the information needed | 90% | 92% | 91% |
| Confidence and trust | 90% | 93% | 91% |
| Involved in decisions | 81% | 92% | 82% |
| Needs were met | 90% | 90% | 85% |
| Overall | |||
| Overall experience good | 80% | 77% | 72% |
| Living with a long-term condition | |||
| Confident managing conditions | 67% | 79% | 75% |
| Supported by local services | 71% | 70% | 57% |
| Discussed managing condition | 47% | 43% | 42% |
| Agreed a care plan | 67% | 46% | 54% |
Green means at least 2 points better than England, red at least 2 points worse. With about 123 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 9am to 11am |
| Sunday | Closed |
Confirmed by the surgery on 26 April 2025. Bank holidays may differ.
- Address
- The Primary Care Centre, Hawstead Road, Lewisham, London, SE6 4JH
- Phone
- 020 8857 5682
- Website
- www.novumhealth.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Ravensbourne PCN Ltd (a group of local surgeries that share services)
- NHS code
- G85633 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Baring Road Medical Centre
- 282 Baring Road, London, SE12 0DS
Access and facilities
- Disabled toilet
- Wheelchair access
- Baby changing facility
- Baby changing facility
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Not Rated |
| Is it effective? | Not Rated |
| Is it caring? | Not Rated |
| Is it responsive? | Not Rated |
| Is it well-led? | Not Rated |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.3% | 15.2% |
| Diabetes | 8.8% | 7.9% |
| Asthma | 4.8% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 1.6% | 3.0% |
| Depression | 12.0% | 14.3% |
| Obesity | 15.6% | 13.9% |
| Smoking | 16.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 56% | 67% |
| Cervical screening, women 50-64 | 67% | 75% |
| Blood pressure controlled (hypertension, under 80) | 60% | 68% |
| Blood pressure checked in last 5 years (45+) | 79% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 86% | 78% |
| Asthma: annual review | 56% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Novum Health Partnershipthis surgery | – | 29 | 51% | 80% | Yes |
| Woodlands Health CentreLondon, SE13 6RN | 0.5 miles | 27 | 47% | 72% | Yes |
| Parkview SurgeryLondon, SE6 1AT | 0.5 miles | 42 | 58% | 78% | Yes |
| Triangle Group Practice LimitedLondon, SE13 6DQ | 0.7 miles | 11 | 50% | 68% | Yes |
| Torridon Road Medical PracticeLondon, SE6 1RB | 0.9 miles | 63 | 64% | 84% | Yes |
| Sel Special Allocation PracticeLondon, SE23 1RJ | 1.1 miles | – | 21% | 51% | – |
| Special Allocation Scheme (Nel)London, SE23 1RJ | 1.1 miles | – | – | – | – |
| One Care LambethLondon, SE23 1RJ | 1.1 miles | – | – | – | No |
| One Care LewishamLondon, SE23 1RJ | 1.1 miles | – | 71% | 85% | No |
| Modality Lewisham (ML)London, SE23 1HU | 1.1 miles | 18 | 41% | 72% | Yes |
Parkview Surgery is 0.5 miles away, scores 42 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Novum Health Partnership taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Novum Health Partnership was taking on new patients. You can register online through the NHS website or call the surgery on 020 8857 5682.
How do patients rate Novum Health Partnership?
In the 2026 NHS GP Patient Survey, 80% of patients at Novum Health Partnership said their overall experience was good. The England average is 77%. 51% found it easy to get through by phone (England 57%). Its GPScore is 29 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What are the opening times of Novum Health Partnership?
Reception is open Monday 8am to 8pm, Tuesday 8am to 6:30pm, Wednesday 8am to 8pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 9am to 11am, Sunday closed. The surgery last confirmed these times on 26 April 2025. Bank holidays may differ.
How do I contact Novum Health Partnership?
Call 020 8857 5682 or visit its website, www.novumhealth.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is The Primary Care Centre, Hawstead Road, Lewisham, London, SE6 4JH.
Does Novum Health Partnership have a branch surgery?
Yes. Novum Health Partnership also runs Baring Road Medical Centre (282 Baring Road, London, SE12 0DS). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Novum Health Partnership?
Around 21,209 patients are registered (January 2025). The surgery is part of Ravensbourne PCN Ltd, a group of local surgeries that share staff and services, in the South East London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.