GP surgery in South Cambridgeshire
Orchard Surgery,melbourn
Orchard Surgery, New Road, Melbourn, Royston, SG8 6BX
Scores 46 out of 100, average for a GP surgery in England. 76% of patients say their experience is good and 46% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 39
- Easy to get through on the phone22
- Easy to contact online70
- Good experience of getting in touch26
- Did not wait too long for the appointment66
Quality of care 57
- Patients rate the surgery as good40
- Patients got what they needed61
- Doctors and nurses listen55
- Patients trust the staff86
- Inspection rating (Good)50
- Health checks and screening done54
- Meets NHS clinical targets25
- Children vaccinated on time89
What patients say
119 patients answered the 2026 NHS survey about this surgery.
46%
find the phone easy
well below the England average (57%)
76%
say their experience is good
about the England average (77%)
+5
change since last year
2025: 72% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 46% | 57% | 34% |
| Easy to contact via website | 66% | 58% | 19% |
| Easy to contact via NHS App | 48% | 54% | 41% |
| Reception staff helpful | 82% | 85% | 83% |
| Seeing the same person | |||
| Has a preferred clinician | 16% | 31% | 21% |
| Sees preferred clinician | 30% | 42% | 36% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 83% |
| Next steps within 2 days | 89% | 93% | 97% |
| Good experience of contacting | 67% | 73% | 65% |
| The appointment | |||
| Offered a choice of time or day | 38% | 57% | 32% |
| Waiting time was about right | 77% | 69% | 62% |
| Remote appointment | 17% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 93% |
| Treated with care and concern | 87% | 86% | 90% |
| Considered mental wellbeing | 82% | 75% | 74% |
| Had all the information needed | 97% | 92% | 93% |
| Confidence and trust | 98% | 93% | 96% |
| Involved in decisions | 99% | 92% | 95% |
| Needs were met | 93% | 90% | 92% |
| Overall | |||
| Overall experience good | 76% | 77% | 72% |
| Living with a long-term condition | |||
| Confident managing conditions | 84% | 79% | 87% |
| Supported by local services | 74% | 70% | 69% |
| Discussed managing condition | 41% | 43% | 36% |
| Agreed a care plan | 50% | 46% | 52% |
Green means at least 2 points better than England, red at least 2 points worse. With about 119 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 28 September 2017. Bank holidays may differ.
- Address
- Orchard Surgery, New Road, Melbourn, Royston, SG8 6BX
- Phone
- 01763 260220
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Meridian PCN (a group of local surgeries that share services)
- NHS code
- D81018 · NHS profile
Access and facilities
- Disabled toilet
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.8% | 15.2% |
| Diabetes | 7.2% | 7.9% |
| Asthma | 8.4% | 6.6% |
| COPD | 1.9% | 1.9% |
| Coronary heart disease | 3.2% | 3.0% |
| Depression | 9.5% | 14.3% |
| Obesity | 10.6% | 13.9% |
| Smoking | 9.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 75% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 78% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 84% | 78% |
| Asthma: annual review | 64% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Orchard Surgery,melbournthis surgery | – | 46 | 46% | 76% | Yes |
| Roysia SurgeryRoyston, SG8 5PT | 2.3 miles | 44 | 66% | 78% | Yes |
| Harston SurgeryCambridge, CB22 7NP | 4.6 miles | 81 | 74% | 90% | Yes |
| Granta Medical PracticesCambridge, CB22 3HU | 6.8 miles | 54 | 63% | 74% | Yes |
| Comberton SurgeryCambridge, CB23 7DY | 7.6 miles | 65 | 79% | 82% | Yes |
| Ashwell SurgeryBaldock, SG7 5PY | 7.9 miles | 13 | 36% | 59% | Yes |
| Bourn SurgeryCambridge, CB23 2SH | 8.5 miles | 84 | 71% | 91% | Yes |
| Queen Edith Medical PracticeCambridge, CB1 8PJ | 8.9 miles | 66 | 69% | 81% | Yes |
| Newnham Walk SurgeryCambridge, CB3 9HS | 9.1 miles | 79 | 82% | 85% | Yes |
| Woodlands SurgeryCambridge, CB2 1LR | 9.2 miles | 86 | 75% | 84% | Yes |
Harston Surgery is 4.6 miles away, scores 81 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Orchard Surgery,melbourn taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Orchard Surgery,melbourn was taking on new patients. You can register online through the NHS website or call the surgery on 01763 260220.
How do patients rate Orchard Surgery,melbourn?
In the 2026 NHS GP Patient Survey, 76% of patients at Orchard Surgery,melbourn said their overall experience was good. The England average is 77%. 46% found it easy to get through by phone (England 57%). Its GPScore is 46 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Orchard Surgery,melbourn?
The Care Quality Commission, which inspects GP surgeries in England, rated Orchard Surgery,melbourn as Good at its last published inspection (report published 4 April 2022).
What are the opening times of Orchard Surgery,melbourn?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 28 September 2017. Bank holidays may differ.
How do I contact Orchard Surgery,melbourn?
Call 01763 260220. You can also book and order repeat prescriptions in the NHS App. The address is Orchard Surgery, New Road, Melbourn, Royston, SG8 6BX.
How many patients are registered at Orchard Surgery,melbourn?
Around 8,321 patients are registered (January 2025). The surgery is part of Meridian PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.