GP surgery in Teddington
Park Road Surgery
37 Park Road, Teddington, TW11 0AU
Scores 81 out of 100, excellent for a GP surgery in England. 90% of patients say their experience is good and 75% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 84
- Easy to get through on the phone74
- Easy to contact online82
- Good experience of getting in touch72
- Did not wait too long for the appointment85
Quality of care 75
- Patients rate the surgery as good86
- Patients got what they needed79
- Doctors and nurses listen80
- Patients trust the staff83
- Inspection rating (Good)50
- Health checks and screening done14
- Meets NHS clinical targets5
- Children vaccinated on time38
What patients say
115 patients answered the 2026 NHS survey about this surgery.
75%
find the phone easy
well above the England average (57%)
90%
say their experience is good
well above the England average (77%)
+6
change since last year
2025: 84% · 2026: 90%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 75% | 57% | 66% |
| Easy to contact via website | 72% | 58% | 52% |
| Easy to contact via NHS App | 27% | 54% | 49% |
| Reception staff helpful | 90% | 85% | 92% |
| Seeing the same person | |||
| Has a preferred clinician | 34% | 31% | 49% |
| Sees preferred clinician | 46% | 42% | 54% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 87% |
| Next steps within 2 days | 96% | 93% | 96% |
| Good experience of contacting | 83% | 73% | 76% |
| The appointment | |||
| Offered a choice of time or day | 82% | 57% | 66% |
| Waiting time was about right | 84% | 69% | 79% |
| Remote appointment | 13% | 26% | 4% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 91% |
| Treated with care and concern | 89% | 86% | 88% |
| Considered mental wellbeing | 70% | 75% | 76% |
| Had all the information needed | 94% | 92% | 96% |
| Confidence and trust | 97% | 93% | 95% |
| Involved in decisions | 93% | 92% | 95% |
| Needs were met | 95% | 90% | 93% |
| Overall | |||
| Overall experience good | 90% | 77% | 84% |
| Living with a long-term condition | |||
| Confident managing conditions | 86% | 79% | 90% |
| Supported by local services | 95% | 70% | 80% |
| Discussed managing condition | 50% | 43% | 40% |
| Agreed a care plan | 57% | 46% | 44% |
Green means at least 2 points better than England, red at least 2 points worse. With about 115 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 7am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 7am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 4 November 2025. Bank holidays may differ.
- Address
- 37 Park Road, Teddington, TW11 0AU
- Phone
- 020 8977 5481
- Website
- www.parkroadsurgeryteddington.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Hampton PCN (a group of local surgeries that share services)
- NHS code
- H84002 · NHS profile
Access and facilities
- Accessible toilets
- Autism training for staff
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Sign language interpreter available in-person
- Sign language interpreter available online
- Step-free access at entrances and exits
- Toilets
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 27 July 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 10.6% | 15.2% |
| Diabetes | 3.7% | 7.9% |
| Asthma | 5.7% | 6.6% |
| COPD | 0.9% | 1.9% |
| Coronary heart disease | 2.0% | 3.0% |
| Depression | 10.5% | 14.3% |
| Obesity | 3.0% | 13.9% |
| Smoking | 7.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 58% | 68% |
| Blood pressure checked in last 5 years (45+) | 75% | 87% |
| Diabetes: blood pressure on target | 62% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 63% | 78% |
| Asthma: annual review | 52% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Park Road Surgerythis surgery | – | 81 | 75% | 90% | Yes |
| Thameside Medical PracticeTeddington, TW11 8HU | 0.4 miles | 78 | 66% | 85% | Yes |
| Hampton Hill Medical CentreHampton, TW12 1NY | 0.9 miles | 59 | 45% | 83% | Yes |
| Hampton Wick SurgeryKingston Upon Thames, KT1 4DY | 1.1 miles | 64 | 81% | 85% | Yes |
| St Albans Medical CentreKingston Upon Thames, KT2 5HF | 1.4 miles | 55 | 74% | 78% | Yes |
| The Green & Fir RoadTwickenham, TW2 5TU | 1.4 miles | 39 | 70% | 74% | Yes |
| Broad Lane SurgeryHampton, TW12 3AX | 1.4 miles | 66 | 58% | 87% | Yes |
| Kingston Health CentreKingston Upon Thames, KT2 5AD | 1.5 miles | 74 | 63% | 87% | Yes |
| Cross Deep SurgeryTwickenham, TW1 4QP | 1.5 miles | 91 | 82% | 89% | Yes |
| Staines Road Medical CentreTwickenham, TW2 5AU | 1.5 miles | 69 | 80% | 85% | Yes |
Common questions
Is Park Road Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Park Road Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 020 8977 5481.
How do patients rate Park Road Surgery?
In the 2026 NHS GP Patient Survey, 90% of patients at Park Road Surgery said their overall experience was good. The England average is 77%. 75% found it easy to get through by phone (England 57%). Its GPScore is 81 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Park Road Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Park Road Surgery as Good at its last published inspection (report published 27 July 2016).
What are the opening times of Park Road Surgery?
Reception is open Monday 8am to 8pm, Tuesday 8am to 6:30pm, Wednesday 7am to 6:30pm, Thursday 8am to 6:30pm, Friday 7am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 4 November 2025. Bank holidays may differ.
How do I contact Park Road Surgery?
Call 020 8977 5481 or visit its website, www.parkroadsurgeryteddington.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 37 Park Road, Teddington, TW11 0AU.
How many patients are registered at Park Road Surgery?
Around 12,641 patients are registered (January 2025). The surgery is part of Hampton PCN, a group of local surgeries that share staff and services, in the South West London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.