GP surgery in Middlesbrough
Parkway Medical Centre
Cropton Way, Coulby Newham, Middlesbrough, TS8 0TL
Scores 78 out of 100, good for a GP surgery in England. 86% of patients say their experience is good and 74% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 81
- Easy to get through on the phone72
- Easy to contact online34
- Good experience of getting in touch74
- Did not wait too long for the appointment94
Quality of care 71
- Patients rate the surgery as good74
- Patients got what they needed74
- Doctors and nurses listen68
- Patients trust the staff26
- Inspection rating (Good)50
- Health checks and screening done44
- Meets NHS clinical targets90
- Children vaccinated on time72
What patients say
94 patients answered the 2026 NHS survey about this surgery.
73%
find the phone easy
well above the England average (57%)
86%
say their experience is good
well above the England average (77%)
+8
change since last year
2025: 77% · 2026: 86%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 73% | 57% | 70% |
| Easy to contact via website | 52% | 58% | 52% |
| Easy to contact via NHS App | 56% | 54% | 54% |
| Reception staff helpful | 91% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 31% | 31% | 43% |
| Sees preferred clinician | 31% | 42% | 26% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 81% |
| Next steps within 2 days | 97% | 93% | 98% |
| Good experience of contacting | 83% | 73% | 75% |
| The appointment | |||
| Offered a choice of time or day | 59% | 57% | 49% |
| Waiting time was about right | 90% | 69% | 79% |
| Remote appointment | 24% | 26% | 29% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 86% |
| Treated with care and concern | 89% | 86% | 84% |
| Considered mental wellbeing | 77% | 75% | 73% |
| Had all the information needed | 97% | 92% | 93% |
| Confidence and trust | 90% | 93% | 95% |
| Involved in decisions | 95% | 92% | 93% |
| Needs were met | 94% | 90% | 89% |
| Overall | |||
| Overall experience good | 86% | 77% | 77% |
| Living with a long-term condition | |||
| Confident managing conditions | 86% | 79% | 82% |
| Supported by local services | 76% | 70% | 82% |
| Discussed managing condition | 53% | 43% | 41% |
| Agreed a care plan | 47% | 46% | 35% |
Green means at least 2 points better than England, red at least 2 points worse. With about 94 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:15am to 6pm |
| Tuesday | 8:15am to 6pm |
| Wednesday | 8:15am to 6pm |
| Thursday | 8:15am to 6pm |
| Friday | 8:15am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 1 December 2022. Bank holidays may differ.
- Address
- Cropton Way, Coulby Newham, Middlesbrough, TS8 0TL
- Phone
- 01642 270033
- [email protected]
- Website
- www.parkwaymedicalcentre.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Greater Middlesbrough PCN (a group of local surgeries that share services)
- NHS code
- A81611 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 22 August 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.2% | 15.2% |
| Diabetes | 9.2% | 7.9% |
| Asthma | 6.4% | 6.6% |
| COPD | 2.7% | 1.9% |
| Coronary heart disease | 3.3% | 3.0% |
| Depression | 23.2% | 14.3% |
| Obesity | 19.4% | 13.9% |
| Smoking | 11.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 69% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 79% | 78% |
| Asthma: annual review | 56% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Parkway Medical Centrethis surgery | – | 78 | 74% | 86% | Yes |
| Coulby Medical PracticeMiddlesbrough, TS8 0TL | under 0.1 miles | 42 | 37% | 79% | Yes |
| Martonside Medical CentreMiddlesbrough, TS4 3BU | 2.0 miles | 16 | 39% | 75% | Yes |
| The Ridgeway Health CentreMiddlesbrough, TS4 3AF | 2.1 miles | – | – | – | No |
| Acklam Medical CentreMiddlesbrough, TS5 8SB | 2.1 miles | 27 | 45% | 72% | Yes |
| Crossfell Health CentreMiddlesbrough, TS3 7RL | 2.5 miles | 44 | 47% | 75% | Yes |
| Cambridge Medical GroupMiddlesbrough, TS5 5NN | 2.5 miles | 34 | 49% | 77% | Yes |
| Village Medical CentreMiddlesbrough, TS5 6HF | 2.8 miles | 6 | 21% | 56% | Yes |
| Linthorpe SurgeryMiddlesbrough, TS5 6HA | 2.9 miles | 8 | 32% | 63% | Yes |
| Thorntree SurgeryMiddlesbrough, TS3 9NB | 3.0 miles | 32 | 63% | 79% | Yes |
Common questions
Is Parkway Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Parkway Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01642 270033.
How do patients rate Parkway Medical Centre?
In the 2026 NHS GP Patient Survey, 86% of patients at Parkway Medical Centre said their overall experience was good. The England average is 77%. 74% found it easy to get through by phone (England 57%). Its GPScore is 78 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Parkway Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Parkway Medical Centre as Good at its last published inspection (report published 22 August 2016).
What are the opening times of Parkway Medical Centre?
Reception is open Monday 8:15am to 6pm, Tuesday 8:15am to 6pm, Wednesday 8:15am to 6pm, Thursday 8:15am to 6pm, Friday 8:15am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 1 December 2022. Bank holidays may differ.
How do I contact Parkway Medical Centre?
Call 01642 270033 or visit its website, www.parkwaymedicalcentre.com. You can also book and order repeat prescriptions in the NHS App. The address is Cropton Way, Coulby Newham, Middlesbrough, TS8 0TL.
How many patients are registered at Parkway Medical Centre?
Around 9,338 patients are registered (January 2025). The surgery is part of Greater Middlesbrough PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.