GP surgery in Welwyn Garden City
Peartree Lane Surgery
110 Peartree Lane, Welwyn Garden City, AL7 3UJ
Scores 9 out of 100, poor for a GP surgery in England. 61% of patients say their experience is good and 39% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 13
- Easy to get through on the phone13
- Easy to contact online68
- Good experience of getting in touch16
- Did not wait too long for the appointment9
Quality of care 9
- Patients rate the surgery as good8
- Patients got what they needed7
- Doctors and nurses listen21
- Patients trust the staff23
- Inspection rating (Good)50
- Health checks and screening done30
- Meets NHS clinical targets38
- Children vaccinated on time45
What patients say
106 patients answered the 2026 NHS survey about this surgery.
39%
find the phone easy
well below the England average (57%)
61%
say their experience is good
well below the England average (77%)
-4
change since last year
2025: 65% · 2026: 61%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 39% | 57% | 36% |
| Easy to contact via website | 66% | 58% | 56% |
| Easy to contact via NHS App | 52% | 54% | 40% |
| Reception staff helpful | 75% | 85% | 71% |
| Seeing the same person | |||
| Has a preferred clinician | 23% | 31% | 19% |
| Sees preferred clinician | 41% | 42% | 15% |
| What happened when they got in touch | |||
| Knew what would happen next | 80% | 84% | 84% |
| Next steps within 2 days | 89% | 93% | 94% |
| Good experience of contacting | 62% | 73% | 70% |
| The appointment | |||
| Offered a choice of time or day | 25% | 57% | 32% |
| Waiting time was about right | 53% | 69% | 70% |
| Remote appointment | 53% | 26% | 45% |
| The doctor or nurse | |||
| Good at listening | 82% | 87% | 89% |
| Treated with care and concern | 80% | 86% | 87% |
| Considered mental wellbeing | 58% | 75% | 75% |
| Had all the information needed | 92% | 92% | 93% |
| Confidence and trust | 90% | 93% | 95% |
| Involved in decisions | 85% | 92% | 89% |
| Needs were met | 81% | 90% | 88% |
| Overall | |||
| Overall experience good | 61% | 77% | 65% |
| Living with a long-term condition | |||
| Confident managing conditions | 74% | 79% | 61% |
| Supported by local services | 53% | 70% | 54% |
| Discussed managing condition | 42% | 43% | 36% |
| Agreed a care plan | 37% | 46% | 25% |
Green means at least 2 points better than England, red at least 2 points worse. With about 106 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 13 July 2017. Bank holidays may differ.
- Address
- 110 Peartree Lane, Welwyn Garden City, AL7 3UJ
- Phone
- 01707 329292
- [email protected]
- Website
- www.peartreegp.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Welwyn Garden City A PCN (a group of local surgeries that share services)
- NHS code
- E82040 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Hollybush Surgery
- 141 Hollybush Lane, Welwyn Garden City, AL7 4JS · 01707 328323
- Moors Walk Surgery
- 123 Moors Walk, Welwyn Garden City, AL7 2BQ · 01707 335151
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 27 September 2018
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.1% | 15.2% |
| Diabetes | 7.6% | 7.9% |
| Asthma | 6.4% | 6.6% |
| COPD | 1.9% | 1.9% |
| Coronary heart disease | 2.6% | 3.0% |
| Depression | 13.5% | 14.3% |
| Obesity | 11.9% | 13.9% |
| Smoking | 15.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 69% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 81% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Peartree Lane Surgerythis surgery | – | 9 | 39% | 61% | Yes |
| The Garden City PracticeWelwyn Garden City, AL8 6EH | 0.5 miles | 35 | 45% | 75% | Yes |
| Hall Grove Group PracticeWelwyn Garden City, AL7 4PL | 0.9 miles | 54 | 40% | 82% | Yes |
| Spring House HealthWelwyn Garden City, AL7 4HL | 1.0 miles | 9 | 46% | 61% | Yes |
| Bridge Cottage SurgeryWelwyn, AL6 9EF | 2.4 miles | 30 | 59% | 69% | Yes |
| Wrafton House SurgeryHatfield, AL10 0BS | 2.5 miles | 34 | 40% | 78% | Yes |
| Lister House SurgeryHatfield, AL10 0NL | 2.6 miles | 9 | 50% | 61% | Yes |
| Burvill House SurgeryHatfield, AL10 8HP | 2.8 miles | 41 | 54% | 78% | Yes |
| Knebworth & Marymead PracticeKnebworth, SG3 6ER | 4.8 miles | 6 | 29% | 54% | Yes |
| Potterells Medical CentreHatfield, AL9 7SN | 4.9 miles | 55 | 62% | 75% | Yes |
The Garden City Practice is 0.5 miles away, scores 35 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Peartree Lane Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Peartree Lane Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01707 329292.
How do patients rate Peartree Lane Surgery?
In the 2026 NHS GP Patient Survey, 61% of patients at Peartree Lane Surgery said their overall experience was good. The England average is 77%. 39% found it easy to get through by phone (England 57%). Its GPScore is 9 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Peartree Lane Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Peartree Lane Surgery as Good at its last published inspection (report published 27 September 2018).
What are the opening times of Peartree Lane Surgery?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 13 July 2017. Bank holidays may differ.
How do I contact Peartree Lane Surgery?
Call 01707 329292 or visit its website, www.peartreegp.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 110 Peartree Lane, Welwyn Garden City, AL7 3UJ.
Does Peartree Lane Surgery have a branch surgery?
Yes. Peartree Lane Surgery also runs Hollybush Surgery (141 Hollybush Lane, Welwyn Garden City, AL7 4JS) and Moors Walk Surgery (123 Moors Walk, Welwyn Garden City, AL7 2BQ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Peartree Lane Surgery?
Around 21,247 patients are registered (January 2025). The surgery is part of Welwyn Garden City A PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.