GP surgery in Welwyn Hatfield
Potterells Medical Centre
Station Road, Welham Green, North Mymms, Hatfield, AL9 7SN
Scores 55 out of 100, average for a GP surgery in England. 75% of patients say their experience is good and 62% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 63
- Easy to get through on the phone51
- Easy to contact online63
- Good experience of getting in touch83
- Did not wait too long for the appointment46
Quality of care 43
- Patients rate the surgery as good35
- Patients got what they needed32
- Doctors and nurses listen56
- Patients trust the staff41
- Inspection rating (Good)50
- Health checks and screening done64
- Meets NHS clinical targets71
- Children vaccinated on time64
What patients say
105 patients answered the 2026 NHS survey about this surgery.
62%
find the phone easy
above the England average (57%)
75%
say their experience is good
about the England average (77%)
-3
change since last year
2025: 78% · 2026: 75%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 62% | 57% | 62% |
| Easy to contact via website | 64% | 58% | 54% |
| Easy to contact via NHS App | 71% | 54% | 42% |
| Reception staff helpful | 82% | 85% | 85% |
| Seeing the same person | |||
| Has a preferred clinician | 29% | 31% | 21% |
| Sees preferred clinician | 39% | 42% | 10% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 80% |
| Next steps within 2 days | 89% | 93% | 95% |
| Good experience of contacting | 87% | 73% | 72% |
| The appointment | |||
| Offered a choice of time or day | 57% | 57% | 67% |
| Waiting time was about right | 70% | 69% | 66% |
| Remote appointment | 25% | 26% | 18% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 87% |
| Treated with care and concern | 82% | 86% | 91% |
| Considered mental wellbeing | 79% | 75% | 79% |
| Had all the information needed | 95% | 92% | 90% |
| Confidence and trust | 92% | 93% | 87% |
| Involved in decisions | 85% | 92% | 92% |
| Needs were met | 88% | 90% | 84% |
| Overall | |||
| Overall experience good | 75% | 77% | 78% |
| Living with a long-term condition | |||
| Confident managing conditions | 84% | 79% | 76% |
| Supported by local services | 73% | 70% | 74% |
| Discussed managing condition | 45% | 43% | 27% |
| Agreed a care plan | 45% | 46% | 31% |
Green means at least 2 points better than England, red at least 2 points worse. With about 105 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to noon 1:30pm to 7pm |
| Tuesday | 8:30am to 11am 4pm to 7pm |
| Wednesday | 8:30am to 1pm 4:30pm to 7pm |
| Thursday | 9am to 1pm 1:30pm to 6pm |
| Friday | 8am to 1pm 4pm to 7pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 28 June 2012. Bank holidays may differ.
- Address
- Station Road, Welham Green, North Mymms, Hatfield, AL9 7SN
- Phone
- 01707 273338
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Hatfield PCN (a group of local surgeries that share services)
- NHS code
- E82058 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Uni of Herts Medical Centre
- College Lane, Hatfield, AL10 9AB · 01707 284444
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 24 November 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 8.3% | 15.2% |
| Diabetes | 3.6% | 7.9% |
| Asthma | 3.3% | 6.6% |
| COPD | 0.8% | 1.9% |
| Coronary heart disease | 1.5% | 3.0% |
| Depression | 6.6% | 14.3% |
| Obesity | 7.1% | 13.9% |
| Smoking | 9.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 51% | 67% |
| Cervical screening, women 50-64 | 81% | 75% |
| Blood pressure controlled (hypertension, under 80) | 72% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 81% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 69% | 57% |
| Diabetes: annual foot check | 92% | 78% |
| Asthma: annual review | 66% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Potterells Medical Centrethis surgery | – | 55 | 62% | 75% | Yes |
| Annandale Medical CentrePotters Bar, EN6 5DA | 2.5 miles | 64 | 61% | 84% | Yes |
| Highview Medical CentrePotters Bar, EN6 5DA | 2.5 miles | 39 | 56% | 77% | Yes |
| Burvill House SurgeryHatfield, AL10 8HP | 2.5 miles | 41 | 54% | 78% | Yes |
| Parkfield Medical CentrePotters Bar, EN6 1QH | 2.5 miles | 34 | 45% | 73% | Yes |
| Lister House SurgeryHatfield, AL10 0NL | 2.7 miles | 9 | 50% | 61% | Yes |
| Wrafton House SurgeryHatfield, AL10 0BS | 2.8 miles | 34 | 40% | 78% | Yes |
| Summerfield Health CentreSt. Albans, AL2 1PU | 3.9 miles | 27 | 63% | 72% | Yes |
| Spring House HealthWelwyn Garden City, AL7 4HL | 3.9 miles | 9 | 46% | 61% | Yes |
| Verulam Medical GroupSt. Albans, AL2 1ES | 4.0 miles | 81 | 84% | 88% | Yes |
Verulam Medical Group is 4.0 miles away, scores 81 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Potterells Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Potterells Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01707 273338.
How do patients rate Potterells Medical Centre?
In the 2026 NHS GP Patient Survey, 75% of patients at Potterells Medical Centre said their overall experience was good. The England average is 77%. 62% found it easy to get through by phone (England 57%). Its GPScore is 55 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Potterells Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Potterells Medical Centre as Good at its last published inspection (report published 24 November 2016).
What are the opening times of Potterells Medical Centre?
Reception is open Monday 8:30am to noon 1:30pm to 7pm, Tuesday 8:30am to 11am 4pm to 7pm, Wednesday 8:30am to 1pm 4:30pm to 7pm, Thursday 9am to 1pm 1:30pm to 6pm, Friday 8am to 1pm 4pm to 7pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 28 June 2012. Bank holidays may differ.
How do I contact Potterells Medical Centre?
Call 01707 273338. You can also book and order repeat prescriptions in the NHS App. The address is Station Road, Welham Green, North Mymms, Hatfield, AL9 7SN.
Does Potterells Medical Centre have a branch surgery?
Yes. Potterells Medical Centre also runs Uni of Herts Medical Centre (College Lane, Hatfield, AL10 9AB). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Potterells Medical Centre?
Around 17,247 patients are registered (January 2025). The surgery is part of Hatfield PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.