GP surgery in Widnes
Peelhouse Medical Plaza
Peel House Medical Plaza, Peel House Lane, Widnes, WA8 6TN
Scores 9 out of 100, poor for a GP surgery in England. 67% of patients say their experience is good and 29% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2015. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 3
- Easy to get through on the phone5
- Easy to contact online7
- Good experience of getting in touch12
- Did not wait too long for the appointment5
Quality of care 24
- Patients rate the surgery as good16
- Patients got what they needed29
- Doctors and nurses listen18
- Patients trust the staff51
- Inspection rating (Good)50
- Health checks and screening done51
- Meets NHS clinical targets54
- Children vaccinated on time50
What patients say
119 patients answered the 2026 NHS survey about this surgery.
29%
find the phone easy
well below the England average (57%)
67%
say their experience is good
well below the England average (77%)
-9
change since last year
2025: 76% · 2026: 67%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 29% | 57% | 34% |
| Easy to contact via website | 33% | 58% | 22% |
| Easy to contact via NHS App | 40% | 54% | 53% |
| Reception staff helpful | 71% | 85% | 94% |
| Seeing the same person | |||
| Has a preferred clinician | 37% | 31% | 39% |
| Sees preferred clinician | 9% | 42% | 17% |
| What happened when they got in touch | |||
| Knew what would happen next | 79% | 84% | 74% |
| Next steps within 2 days | 95% | 93% | 96% |
| Good experience of contacting | 59% | 73% | 62% |
| The appointment | |||
| Offered a choice of time or day | 31% | 57% | 38% |
| Waiting time was about right | 48% | 69% | 56% |
| Remote appointment | 6% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 81% | 87% | 88% |
| Treated with care and concern | 75% | 86% | 88% |
| Considered mental wellbeing | 51% | 75% | 65% |
| Had all the information needed | 90% | 92% | 86% |
| Confidence and trust | 94% | 93% | 92% |
| Involved in decisions | 96% | 92% | 97% |
| Needs were met | 88% | 90% | 92% |
| Overall | |||
| Overall experience good | 67% | 77% | 76% |
| Living with a long-term condition | |||
| Confident managing conditions | 76% | 79% | 86% |
| Supported by local services | 37% | 70% | 71% |
| Discussed managing condition | 41% | 43% | 35% |
| Agreed a care plan | 23% | 46% | 24% |
Green means at least 2 points better than England, red at least 2 points worse. With about 119 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 21 May 2019. Bank holidays may differ.
- Address
- Peel House Medical Plaza, Peel House Lane, Widnes, WA8 6TN
- Phone
- 0151 424 6221
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Widnes PCN (a group of local surgeries that share services)
- NHS code
- N81045 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 19 November 2015
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Outstanding |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.8% | 15.2% |
| Diabetes | 9.5% | 7.9% |
| Asthma | 8.0% | 6.6% |
| COPD | 2.8% | 1.9% |
| Coronary heart disease | 4.8% | 3.0% |
| Depression | 12.1% | 14.3% |
| Obesity | 18.5% | 13.9% |
| Smoking | 14.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 68% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 77% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 81% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 48% | 57% |
| Diabetes: annual foot check | 73% | 78% |
| Asthma: annual review | 64% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Peelhouse Medical Plazathis surgery | – | 9 | 29% | 67% | Yes |
| Bevan Group PracticeWidnes, WA8 6TR | 0.5 miles | 24 | 28% | 75% | Yes |
| Newtown SurgeryWidnes, WA8 7GD | 0.9 miles | 8 | 44% | 65% | Yes |
| Oaks Place SurgeryWidnes, WA8 7GD | 0.9 miles | 47 | 73% | 72% | Yes |
| Fir Park Medical CentreWidnes, WA8 9DT | 1.2 miles | 25 | 43% | 71% | Yes |
| Upton Rocks Primary CareWidnes, WA8 7NU | 1.3 miles | 27 | 61% | 77% | Yes |
| The Beeches Medical CentreWidnes, WA8 8QS | 1.9 miles | 33 | 51% | 74% | Yes |
| Hough Green Health ParkWidnes, WA8 4PF | 2.0 miles | 48 | 65% | 73% | Yes |
| Grove House PracticeRuncorn, WA7 1AB | 2.2 miles | 14 | 45% | 72% | Yes |
| Tower House PracticeRuncorn, WA7 1AB | 2.2 miles | 22 | 45% | 66% | Yes |
Bevan Group Practice is 0.5 miles away, scores 24 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Peelhouse Medical Plaza taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Peelhouse Medical Plaza was taking on new patients. You can register online through the NHS website or call the surgery on 0151 424 6221.
How do patients rate Peelhouse Medical Plaza?
In the 2026 NHS GP Patient Survey, 67% of patients at Peelhouse Medical Plaza said their overall experience was good. The England average is 77%. 29% found it easy to get through by phone (England 57%). Its GPScore is 9 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Peelhouse Medical Plaza?
The Care Quality Commission, which inspects GP surgeries in England, rated Peelhouse Medical Plaza as Good at its last published inspection (report published 19 November 2015).
What are the opening times of Peelhouse Medical Plaza?
Reception is open Monday 8am to 8pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 21 May 2019. Bank holidays may differ.
How do I contact Peelhouse Medical Plaza?
Call 0151 424 6221. You can also book and order repeat prescriptions in the NHS App. The address is Peel House Medical Plaza, Peel House Lane, Widnes, WA8 6TN.
How many patients are registered at Peelhouse Medical Plaza?
Around 13,654 patients are registered (January 2025). The surgery is part of Widnes PCN, a group of local surgeries that share staff and services, in the Cheshire and Merseyside NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.