GP surgery in Widnes
Upton Rocks Primary Care
Heath Road, Widnes, WA8 7NU
Scores 27 out of 100, below average for a GP surgery in England. 77% of patients say their experience is good and 61% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 41
- Easy to get through on the phone48
- Easy to contact online16
- Good experience of getting in touch18
- Did not wait too long for the appointment70
Quality of care 14
- Patients rate the surgery as good41
- Patients got what they needed16
- Doctors and nurses listen7
- Patients trust the staff10
- Inspection rating (Good)50
- Health checks and screening done7
- Meets NHS clinical targets39
- Children vaccinated on time19
What patients say
112 patients answered the 2026 NHS survey about this surgery.
61%
find the phone easy
above the England average (57%)
76%
say their experience is good
about the England average (77%)
+15
change since last year
2025: 61% · 2026: 77%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 61% | 57% | 49% |
| Easy to contact via website | 41% | 58% | 24% |
| Easy to contact via NHS App | 35% | 54% | 28% |
| Reception staff helpful | 93% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 17% | 31% | 15% |
| Sees preferred clinician | 17% | 42% | 53% |
| What happened when they got in touch | |||
| Knew what would happen next | 79% | 84% | 76% |
| Next steps within 2 days | 93% | 93% | 98% |
| Good experience of contacting | 63% | 73% | 63% |
| The appointment | |||
| Offered a choice of time or day | 53% | 57% | 53% |
| Waiting time was about right | 78% | 69% | 70% |
| Remote appointment | 14% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 76% | 87% | 74% |
| Treated with care and concern | 74% | 86% | 80% |
| Considered mental wellbeing | 67% | 75% | 68% |
| Had all the information needed | 89% | 92% | 85% |
| Confidence and trust | 86% | 93% | 81% |
| Involved in decisions | 84% | 92% | 81% |
| Needs were met | 85% | 90% | 84% |
| Overall | |||
| Overall experience good | 76% | 77% | 61% |
| Living with a long-term condition | |||
| Confident managing conditions | 72% | 79% | 79% |
| Supported by local services | 76% | 70% | 73% |
| Discussed managing condition | 44% | 43% | 34% |
| Agreed a care plan | 30% | 46% | 39% |
Green means at least 2 points better than England, red at least 2 points worse. With about 112 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 7:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 20 May 2026. Bank holidays may differ.
- Address
- Heath Road, Widnes, WA8 7NU
- Phone
- 0151 511 5730
- [email protected]
- Website
- www.ssphealth.com/our-practices/upton-rocks-surgery
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Widnes PCN (a group of local surgeries that share services)
- NHS code
- N81651 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Hale Village Surgery
- 6 Ivy Farm Court, Town Lane, Hale Village, Liverpool, L24 4AG
Access and facilities
- Accessible toilets
- Autism training for staff
- Baby-changing facilities
- Bariatric equipment: weight support
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in Braille
- Enhanced lighting
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Parent and baby room
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 9 March 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.3% | 15.2% |
| Diabetes | 6.0% | 7.9% |
| Asthma | 6.9% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 2.8% | 3.0% |
| Depression | 18.5% | 14.3% |
| Obesity | 12.3% | 13.9% |
| Smoking | 12.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 59% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 38% | 57% |
| Diabetes: annual foot check | 41% | 78% |
| Asthma: annual review | 54% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Upton Rocks Primary Carethis surgery | – | 27 | 61% | 77% | Yes |
| Fir Park Medical CentreWidnes, WA8 9DT | 0.7 miles | 25 | 43% | 71% | Yes |
| Hough Green Health ParkWidnes, WA8 4PF | 0.7 miles | 48 | 65% | 73% | Yes |
| The Beeches Medical CentreWidnes, WA8 8QS | 0.8 miles | 33 | 51% | 74% | Yes |
| Oaks Place SurgeryWidnes, WA8 7GD | 1.1 miles | 47 | 73% | 72% | Yes |
| Newtown SurgeryWidnes, WA8 7GD | 1.1 miles | 8 | 44% | 65% | Yes |
| Bevan Group PracticeWidnes, WA8 6TR | 1.3 miles | 24 | 28% | 75% | Yes |
| Peelhouse Medical PlazaWidnes, WA8 6TN | 1.3 miles | 9 | 29% | 67% | Yes |
| Grove House PracticeRuncorn, WA7 1AB | 2.4 miles | 14 | 45% | 72% | Yes |
| Tower House PracticeRuncorn, WA7 1AB | 2.4 miles | 22 | 45% | 66% | Yes |
Hough Green Health Park is 0.7 miles away, scores 48 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Upton Rocks Primary Care taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Upton Rocks Primary Care was taking on new patients. You can register online through the NHS website or call the surgery on 0151 511 5730.
How do patients rate Upton Rocks Primary Care?
In the 2026 NHS GP Patient Survey, 77% of patients at Upton Rocks Primary Care said their overall experience was good. The England average is 77%. 61% found it easy to get through by phone (England 57%). Its GPScore is 27 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Upton Rocks Primary Care?
The Care Quality Commission, which inspects GP surgeries in England, rated Upton Rocks Primary Care as Good at its last published inspection (report published 9 March 2018).
What are the opening times of Upton Rocks Primary Care?
Reception is open Monday 8am to 7:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 20 May 2026. Bank holidays may differ.
How do I contact Upton Rocks Primary Care?
Call 0151 511 5730 or visit its website, www.ssphealth.com/our-practices/upton-rocks-surgery. You can also book and order repeat prescriptions in the NHS App. The address is Heath Road, Widnes, WA8 7NU.
Does Upton Rocks Primary Care have a branch surgery?
Yes. Upton Rocks Primary Care also runs Hale Village Surgery (6 Ivy Farm Court, Town Lane, Hale Village, Liverpool, L24 4AG). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Upton Rocks Primary Care?
Around 3,487 patients are registered (January 2025). The surgery is part of Widnes PCN, a group of local surgeries that share staff and services, in the Cheshire and Merseyside NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.