GP surgery in Runcorn
Grove House Practice
St. Pauls Health Centre, High Street, Runcorn, WA7 1AB
Scores 14 out of 100, poor for a GP surgery in England. 72% of patients say their experience is good and 45% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 18
- Easy to get through on the phone20
- Easy to contact online50
- Good experience of getting in touch24
- Did not wait too long for the appointment18
Quality of care 13
- Patients rate the surgery as good28
- Patients got what they needed40
- Doctors and nurses listen32
- Patients trust the staff22
- Inspection rating (Requires improvement)2
- Health checks and screening done6
- Meets NHS clinical targets61
- Children vaccinated on time50
What patients say
121 patients answered the 2026 NHS survey about this surgery.
45%
find the phone easy
well below the England average (57%)
72%
say their experience is good
below the England average (77%)
+7
change since last year
2025: 65% · 2026: 72%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 45% | 57% | 33% |
| Easy to contact via website | 58% | 58% | 34% |
| Easy to contact via NHS App | 58% | 54% | 24% |
| Reception staff helpful | 73% | 85% | 73% |
| Seeing the same person | |||
| Has a preferred clinician | 19% | 31% | 37% |
| Sees preferred clinician | 46% | 42% | 14% |
| What happened when they got in touch | |||
| Knew what would happen next | 74% | 84% | 80% |
| Next steps within 2 days | 88% | 93% | 96% |
| Good experience of contacting | 66% | 73% | 61% |
| The appointment | |||
| Offered a choice of time or day | 34% | 57% | 46% |
| Waiting time was about right | 59% | 69% | 52% |
| Remote appointment | 30% | 26% | 28% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 77% |
| Treated with care and concern | 87% | 86% | 76% |
| Considered mental wellbeing | 74% | 75% | 58% |
| Had all the information needed | 90% | 92% | 83% |
| Confidence and trust | 89% | 93% | 83% |
| Involved in decisions | 90% | 92% | 82% |
| Needs were met | 90% | 90% | 86% |
| Overall | |||
| Overall experience good | 72% | 77% | 65% |
| Living with a long-term condition | |||
| Confident managing conditions | 81% | 79% | 75% |
| Supported by local services | 69% | 70% | 57% |
| Discussed managing condition | 34% | 43% | 44% |
| Agreed a care plan | 37% | 46% | 25% |
Green means at least 2 points better than England, red at least 2 points worse. With about 121 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 7am to 6:30pm |
| Thursday | 7am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 12 May 2023. Bank holidays may differ.
- Address
- St. Pauls Health Centre, High Street, Runcorn, WA7 1AB
- Phone
- 01928 566561
- [email protected]
- Website
- www.grovehouse.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Runcorn PCN (a group of local surgeries that share services)
- NHS code
- N81066 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Heath Road Medical Centre
- 78 Heath Road, Runcorn, WA7 5TJ
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Wheelchair access
- Baby changing facility
- Parent and child parking
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 5 January 2024
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Requires improvement |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.8% | 15.2% |
| Diabetes | 9.1% | 7.9% |
| Asthma | 7.1% | 6.6% |
| COPD | 3.1% | 1.9% |
| Coronary heart disease | 4.4% | 3.0% |
| Depression | 19.8% | 14.3% |
| Obesity | 19.1% | 13.9% |
| Smoking | 15.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 67% | 67% |
| Cervical screening, women 50-64 | 69% | 75% |
| Blood pressure controlled (hypertension, under 80) | 60% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 67% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 47% | 57% |
| Diabetes: annual foot check | 61% | 78% |
| Asthma: annual review | 50% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Grove House Practicethis surgery | – | 14 | 45% | 72% | Yes |
| Tower House PracticeRuncorn, WA7 1AB | under 0.1 miles | 22 | 45% | 66% | Yes |
| Newtown SurgeryWidnes, WA8 7GD | 1.5 miles | 8 | 44% | 65% | Yes |
| Oaks Place SurgeryWidnes, WA8 7GD | 1.5 miles | 47 | 73% | 72% | Yes |
| Castlefields Health CentreRuncorn, WA7 2ST | 1.7 miles | 65 | 69% | 83% | Yes |
| Weaver Vale PracticeRuncorn, WA7 2UT | 1.8 miles | 26 | 48% | 67% | Yes |
| Brookvale PracticeRuncorn, WA7 2UT | 1.8 miles | 48 | 60% | 79% | Yes |
| The Beeches Medical CentreWidnes, WA8 8QS | 2.1 miles | 33 | 51% | 74% | Yes |
| Peelhouse Medical PlazaWidnes, WA8 6TN | 2.2 miles | 9 | 29% | 67% | Yes |
| Upton Rocks Primary CareWidnes, WA8 7NU | 2.4 miles | 27 | 61% | 77% | Yes |
Oaks Place Surgery is 1.5 miles away, scores 47 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Grove House Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Grove House Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01928 566561.
How do patients rate Grove House Practice?
In the 2026 NHS GP Patient Survey, 72% of patients at Grove House Practice said their overall experience was good. The England average is 77%. 45% found it easy to get through by phone (England 57%). Its GPScore is 14 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Grove House Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Grove House Practice as Requires improvement at its last published inspection (report published 5 January 2024).
What are the opening times of Grove House Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 7am to 6:30pm, Thursday 7am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 12 May 2023. Bank holidays may differ.
How do I contact Grove House Practice?
Call 01928 566561 or visit its website, www.grovehouse.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is St. Pauls Health Centre, High Street, Runcorn, WA7 1AB.
Does Grove House Practice have a branch surgery?
Yes. Grove House Practice also runs Heath Road Medical Centre (78 Heath Road, Runcorn, WA7 5TJ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Grove House Practice?
Around 14,688 patients are registered (January 2025). The surgery is part of Runcorn PCN, a group of local surgeries that share staff and services, in the Cheshire and Merseyside NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.