GP surgery in Swindon
Ridgeway View Family Practice
Barrett Way, Wroughton, Swindon, SN4 9LW
Scores 37 out of 100, below average for a GP surgery in England. 83% of patients say their experience is good and 41% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 14
- Easy to get through on the phone14
- Easy to contact online47
- Good experience of getting in touch29
- Did not wait too long for the appointment5
Quality of care 73
- Patients rate the surgery as good65
- Patients got what they needed80
- Doctors and nurses listen81
- Patients trust the staff70
- Inspection rating (Good)50
- Health checks and screening done38
- Meets NHS clinical targets64
- Children vaccinated on time62
What patients say
99 patients answered the 2026 NHS survey about this surgery.
40%
find the phone easy
well below the England average (57%)
83%
say their experience is good
above the England average (77%)
+3
change since last year
2025: 81% · 2026: 83%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 40% | 57% | 38% |
| Easy to contact via website | 57% | 58% | 31% |
| Easy to contact via NHS App | 32% | 54% | 39% |
| Reception staff helpful | 92% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 19% | 31% | 18% |
| Sees preferred clinician | 62% | 42% | 29% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 83% |
| Next steps within 2 days | 95% | 93% | 92% |
| Good experience of contacting | 68% | 73% | 69% |
| The appointment | |||
| Offered a choice of time or day | 60% | 57% | 45% |
| Waiting time was about right | 48% | 69% | 60% |
| Remote appointment | 14% | 26% | 20% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 87% |
| Treated with care and concern | 94% | 86% | 84% |
| Considered mental wellbeing | 89% | 75% | 68% |
| Had all the information needed | 93% | 92% | 95% |
| Confidence and trust | 96% | 93% | 98% |
| Involved in decisions | 94% | 92% | 96% |
| Needs were met | 95% | 90% | 97% |
| Overall | |||
| Overall experience good | 83% | 77% | 81% |
| Living with a long-term condition | |||
| Confident managing conditions | 88% | 79% | 90% |
| Supported by local services | 90% | 70% | 80% |
| Discussed managing condition | 40% | 43% | 37% |
| Agreed a care plan | 48% | 46% | 35% |
Green means at least 2 points better than England, red at least 2 points worse. With about 99 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 22 December 2022. Bank holidays may differ.
- Address
- Barrett Way, Wroughton, Swindon, SN4 9LW
- Phone
- 01793 812221
- Website
- www.ridgewayviewfamilypractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Brunel Health Group Pcn1 (a group of local surgeries that share services)
- NHS code
- J83009 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Station House Surgery
- Station Road, Chiseldon, Swindon, SN4 0PW · 01793 740276
Access and facilities
- Disabled parking
- Disabled toilet
- Signing service
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.8% | 15.2% |
| Diabetes | 7.9% | 7.9% |
| Asthma | 7.7% | 6.6% |
| COPD | 2.1% | 1.9% |
| Coronary heart disease | 3.5% | 3.0% |
| Depression | 15.1% | 14.3% |
| Obesity | 16.8% | 13.9% |
| Smoking | 9.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 81% | 75% |
| Blood pressure controlled (hypertension, under 80) | 72% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 82% | 78% |
| Asthma: annual review | 58% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Ridgeway View Family Practicethis surgery | – | 37 | 41% | 83% | Yes |
| Bmi Healthcare Ridgeway HospitalSwindon, SN4 9DD | 0.2 miles | – | – | – | – |
| Old Town SurgerySwindon, SN1 4GB | 1.8 miles | 70 | 64% | 90% | Yes |
| The Lawn Medical CentreSwindon, SN3 1JL | 2.1 miles | 76 | 79% | 85% | Yes |
| Victoria Cross SurgerySwindon, SN1 3BU | 2.2 miles | 69 | 82% | 86% | Yes |
| Park Lane PracticeSwindon, SN1 5HG | 2.4 miles | 16 | 63% | 73% | Yes |
| Phoenix SurgerySwindon, SN5 8SX | 2.4 miles | 13 | 71% | 65% | Yes |
| Whalebridge PracticeSwindon, SN1 2DQ | 2.7 miles | 15 | 45% | 72% | Yes |
| Priory Road Medical CentreSwindon, SN3 2EZ | 2.7 miles | 34 | 64% | 81% | Yes |
| Kingswood SurgerySwindon, SN3 2RJ | 2.7 miles | 20 | 48% | 70% | Yes |
Old Town Surgery is 1.8 miles away, scores 70 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Ridgeway View Family Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Ridgeway View Family Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01793 812221.
How do patients rate Ridgeway View Family Practice?
In the 2026 NHS GP Patient Survey, 83% of patients at Ridgeway View Family Practice said their overall experience was good. The England average is 77%. 41% found it easy to get through by phone (England 57%). Its GPScore is 37 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Ridgeway View Family Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Ridgeway View Family Practice as Good at its last published inspection (report published 2 October 2023).
What are the opening times of Ridgeway View Family Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 22 December 2022. Bank holidays may differ.
How do I contact Ridgeway View Family Practice?
Call 01793 812221 or visit its website, www.ridgewayviewfamilypractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Barrett Way, Wroughton, Swindon, SN4 9LW.
Does Ridgeway View Family Practice have a branch surgery?
Yes. Ridgeway View Family Practice also runs Station House Surgery (Station Road, Chiseldon, Swindon, SN4 0PW). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Ridgeway View Family Practice?
Around 14,900 patients are registered (January 2025). The surgery is part of Brunel Health Group Pcn1, a group of local surgeries that share staff and services, in the Bath and North East Somerset, Swindon and Wiltshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.