GP surgery in Bristol, City of
Pioneer Medical Group
Ardenton Walk, Bristol, BS10 6SP
Scores 36 out of 100, below average for a GP surgery in England. 73% of patients say their experience is good and 65% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 42
- Easy to get through on the phone55
- Easy to contact online42
- Good experience of getting in touch53
- Did not wait too long for the appointment23
Quality of care 31
- Patients rate the surgery as good31
- Patients got what they needed4
- Doctors and nurses listen35
- Patients trust the staff40
- Inspection rating (Outstanding)98
- Health checks and screening done9
- Meets NHS clinical targets59
- Children vaccinated on time52
What patients say
87 patients answered the 2026 NHS survey about this surgery.
65%
find the phone easy
above the England average (57%)
73%
say their experience is good
below the England average (77%)
-11
change since last year
2025: 85% · 2026: 73%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 65% | 57% | 67% |
| Easy to contact via website | 55% | 58% | 54% |
| Easy to contact via NHS App | 62% | 54% | 62% |
| Reception staff helpful | 93% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 33% | 31% | 30% |
| Sees preferred clinician | 40% | 42% | 56% |
| What happened when they got in touch | |||
| Knew what would happen next | 83% | 84% | 83% |
| Next steps within 2 days | 97% | 93% | 97% |
| Good experience of contacting | 77% | 73% | 80% |
| The appointment | |||
| Offered a choice of time or day | 54% | 57% | 56% |
| Waiting time was about right | 61% | 69% | 70% |
| Remote appointment | 29% | 26% | 21% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 91% |
| Treated with care and concern | 76% | 86% | 87% |
| Considered mental wellbeing | 74% | 75% | 83% |
| Had all the information needed | 92% | 92% | 99% |
| Confidence and trust | 92% | 93% | 95% |
| Involved in decisions | 85% | 92% | 96% |
| Needs were met | 79% | 90% | 94% |
| Overall | |||
| Overall experience good | 73% | 77% | 85% |
| Living with a long-term condition | |||
| Confident managing conditions | 83% | 79% | 63% |
| Supported by local services | 80% | 70% | 74% |
| Discussed managing condition | 40% | 43% | 49% |
| Agreed a care plan | 57% | 46% | 56% |
Green means at least 2 points better than England, red at least 2 points worse. With about 87 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 9am to 1pm |
| Sunday | Closed |
Confirmed by the surgery on 15 May 2023. Bank holidays may differ.
- Address
- Ardenton Walk, Bristol, BS10 6SP
- Phone
- 0117 959 1919
- [email protected]
- Website
- www.pioneermedicalgroup.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Northern Arc PCN (a group of local surgeries that share services)
- NHS code
- L81037 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Avonmouth Medical Centre
- Collins Street, Avonmouth, Bristol, BS11 9JJ
- Ridingleaze Medical Centre
- Ridingleaze, Lawrence Weston, Bristol, BS11 0QE
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Cycle parking
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- High-back waiting room chairs
- Off-site car parking nearby
- Pharmacy
- Sign language interpreter available online
- Step-free access at entrances and exits
- Toilets
- Translation services
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 9 July 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Outstanding |
| Is it effective? | Outstanding |
| Is it caring? | Outstanding |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.5% | 15.2% |
| Diabetes | 8.0% | 7.9% |
| Asthma | 6.4% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 16.8% | 14.3% |
| Obesity | 12.5% | 13.9% |
| Smoking | 21.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 61% | 67% |
| Cervical screening, women 50-64 | 69% | 75% |
| Blood pressure controlled (hypertension, under 80) | 54% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 62% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 44% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 73% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Pioneer Medical Groupthis surgery | – | 36 | 65% | 73% | Yes |
| Greenway Community PracticeBristol, BS10 6AF | 0.8 miles | 89 | 85% | 94% | Yes |
| Westbury on Trym Primary Care CentreBristol, BS9 3AA | 1.2 miles | 58 | 57% | 86% | Yes |
| Mvmg - Monks ParkBristol, BS7 0UE | 1.7 miles | 44 | 59% | 81% | Yes |
| Fallodon Way Medical CentreBristol, BS9 4HT | 1.9 miles | 87 | 69% | 93% | Yes |
| Gloucester Road Medical CentreBristol, BS7 8SA | 2.2 miles | 81 | 73% | 85% | Yes |
| Horfield Health CentreBristol, BS7 9RR | 2.3 miles | 19 | 56% | 71% | Yes |
| Shirehampton Group PracticeBristol, BS11 9SB | 2.9 miles | 53 | 61% | 83% | Yes |
| Concord Medical CentreBristol, BS34 6BQ | 3.0 miles | 9 | 38% | 62% | Yes |
| Stokes Medical GroupBristol, BS34 8UE | 3.1 miles | 45 | 44% | 82% | Yes |
Greenway Community Practice is 0.8 miles away, scores 89 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Pioneer Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Pioneer Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 0117 959 1919.
How do patients rate Pioneer Medical Group?
In the 2026 NHS GP Patient Survey, 73% of patients at Pioneer Medical Group said their overall experience was good. The England average is 77%. 65% found it easy to get through by phone (England 57%). Its GPScore is 36 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Pioneer Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Pioneer Medical Group as Outstanding at its last published inspection (report published 9 July 2018).
What are the opening times of Pioneer Medical Group?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 9am to 1pm, Sunday closed. The surgery last confirmed these times on 15 May 2023. Bank holidays may differ.
How do I contact Pioneer Medical Group?
Call 0117 959 1919 or visit its website, www.pioneermedicalgroup.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Ardenton Walk, Bristol, BS10 6SP.
Does Pioneer Medical Group have a branch surgery?
Yes. Pioneer Medical Group also runs Avonmouth Medical Centre (Collins Street, Avonmouth, Bristol, BS11 9JJ) and Ridingleaze Medical Centre (Ridingleaze, Lawrence Weston, Bristol, BS11 0QE). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Pioneer Medical Group?
Around 23,385 patients are registered (January 2025). The surgery is part of Northern Arc PCN, a group of local surgeries that share staff and services, in the Bristol, North Somerset and South Gloucestershire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.