GP surgery in Sheffield
Porter Brook Medical Centre
9 Sunderland Street, Sheffield, S11 8HN
Scores 27 out of 100, below average for a GP surgery in England. 72% of patients say their experience is good and 52% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2020. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 21
- Easy to get through on the phone32
- Easy to contact online24
- Good experience of getting in touch34
- Did not wait too long for the appointment12
Quality of care 38
- Patients rate the surgery as good27
- Patients got what they needed28
- Doctors and nurses listen28
- Patients trust the staff39
- Inspection rating (Outstanding)98
- Health checks and screening done14
- Meets NHS clinical targets69
- Children vaccinated on time86
What patients say
184 patients answered the 2026 NHS survey about this surgery.
52%
find the phone easy
below the England average (57%)
72%
say their experience is good
below the England average (77%)
-1
change since last year
2025: 73% · 2026: 72%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 52% | 57% | 50% |
| Easy to contact via website | 46% | 58% | 33% |
| Easy to contact via NHS App | 49% | 54% | 37% |
| Reception staff helpful | 88% | 85% | 85% |
| Seeing the same person | |||
| Has a preferred clinician | 24% | 31% | 25% |
| Sees preferred clinician | 43% | 42% | 27% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 86% |
| Next steps within 2 days | 85% | 93% | 92% |
| Good experience of contacting | 70% | 73% | 67% |
| The appointment | |||
| Offered a choice of time or day | 68% | 57% | 56% |
| Waiting time was about right | 55% | 69% | 47% |
| Remote appointment | 28% | 26% | 34% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 86% |
| Treated with care and concern | 79% | 86% | 87% |
| Considered mental wellbeing | 71% | 75% | 82% |
| Had all the information needed | 90% | 92% | 92% |
| Confidence and trust | 92% | 93% | 90% |
| Involved in decisions | 91% | 92% | 90% |
| Needs were met | 88% | 90% | 90% |
| Overall | |||
| Overall experience good | 72% | 77% | 73% |
| Living with a long-term condition | |||
| Confident managing conditions | 89% | 79% | 74% |
| Supported by local services | 61% | 70% | 64% |
| Discussed managing condition | 51% | 43% | 43% |
| Agreed a care plan | 52% | 46% | 53% |
Green means at least 2 points better than England, red at least 2 points worse. With about 184 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 19 May 2026. Bank holidays may differ.
- Address
- 9 Sunderland Street, Sheffield, S11 8HN
- Phone
- 0114 263 6100
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Student & Central Sheffield PCN (a group of local surgeries that share services)
- NHS code
- C88007 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Sheffield Hallam University Medical Centre
- Pond Street, Sheffield, S1 2BD · 01142255555
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 28 February 2020
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 3.5% | 15.2% |
| Diabetes | 1.9% | 7.9% |
| Asthma | 4.0% | 6.6% |
| COPD | 0.5% | 1.9% |
| Coronary heart disease | 0.8% | 3.0% |
| Depression | 6.6% | 14.3% |
| Obesity | 5.3% | 13.9% |
| Smoking | 14.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 45% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 73% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 79% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Porter Brook Medical Centrethis surgery | – | 27 | 52% | 72% | Yes |
| Sharrow Lane Medical CentreSheffield, S11 8AN | 0.2 miles | 33 | 68% | 77% | Yes |
| The Mathews Practice BelgraveSheffield, S2 4UJ | 0.6 miles | 9 | 54% | 56% | Yes |
| Devonshire Green Medical CentreSheffield, S3 7SF | 0.7 miles | 26 | 58% | 71% | Yes |
| University Health Service Health CentreSheffield, S3 7QP | 0.7 miles | 64 | 71% | 78% | Yes |
| Hollies Medical CentreSheffield, S11 9AL | 0.7 miles | 75 | 56% | 83% | Yes |
| Sloan Medical CentreSheffield, S8 0YH | 0.9 miles | 53 | 49% | 77% | Yes |
| Broomhill SurgerySheffield, S10 5BU | 1.1 miles | 82 | 79% | 89% | Yes |
| Clover City PracticeSheffield, S1 2PJ | 1.1 miles | 26 | 54% | 74% | Yes |
| Carrfield Medical CentreSheffield, S8 9SG | 1.1 miles | 43 | 71% | 79% | Yes |
University Health Service Health Centre is 0.7 miles away, scores 64 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Porter Brook Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Porter Brook Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0114 263 6100.
How do patients rate Porter Brook Medical Centre?
In the 2026 NHS GP Patient Survey, 72% of patients at Porter Brook Medical Centre said their overall experience was good. The England average is 77%. 52% found it easy to get through by phone (England 57%). Its GPScore is 27 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Porter Brook Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Porter Brook Medical Centre as Outstanding at its last published inspection (report published 28 February 2020).
What are the opening times of Porter Brook Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 19 May 2026. Bank holidays may differ.
How do I contact Porter Brook Medical Centre?
Call 0114 263 6100. You can also book and order repeat prescriptions in the NHS App. The address is 9 Sunderland Street, Sheffield, S11 8HN.
Does Porter Brook Medical Centre have a branch surgery?
Yes. Porter Brook Medical Centre also runs Sheffield Hallam University Medical Centre (Pond Street, Sheffield, S1 2BD). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Porter Brook Medical Centre?
Around 27,649 patients are registered (January 2025). The surgery is part of Student & Central Sheffield PCN, a group of local surgeries that share staff and services, in the South Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.