GP surgery in St Albans
Verulam Medical Group
Colney Medical Centre, 45-47 Kings Road, London Colney, St. Albans, AL2 1ES
Scores 81 out of 100, excellent for a GP surgery in England. 88% of patients say their experience is good and 84% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 90
- Easy to get through on the phone87
- Easy to contact online61
- Good experience of getting in touch81
- Did not wait too long for the appointment91
Quality of care 64
- Patients rate the surgery as good79
- Patients got what they needed49
- Doctors and nurses listen85
- Patients trust the staff86
- Inspection rating (Good)50
- Health checks and screening done15
- Meets NHS clinical targets3
- Children vaccinated on time17
What patients say
106 patients answered the 2026 NHS survey about this surgery.
84%
find the phone easy
well above the England average (57%)
88%
say their experience is good
well above the England average (77%)
+21
change since last year
2025: 67% · 2026: 88%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 84% | 57% | 72% |
| Easy to contact via website | 63% | 58% | 47% |
| Easy to contact via NHS App | 47% | 54% | 38% |
| Reception staff helpful | 97% | 85% | 82% |
| Seeing the same person | |||
| Has a preferred clinician | 21% | 31% | 29% |
| Sees preferred clinician | 41% | 42% | 34% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 77% |
| Next steps within 2 days | 96% | 93% | 93% |
| Good experience of contacting | 86% | 73% | 75% |
| The appointment | |||
| Offered a choice of time or day | 45% | 57% | 41% |
| Waiting time was about right | 88% | 69% | 81% |
| Remote appointment | 26% | 26% | 31% |
| The doctor or nurse | |||
| Good at listening | 94% | 87% | 76% |
| Treated with care and concern | 86% | 86% | 76% |
| Considered mental wellbeing | 79% | 75% | 70% |
| Had all the information needed | 96% | 92% | 86% |
| Confidence and trust | 98% | 93% | 85% |
| Involved in decisions | 98% | 92% | 81% |
| Needs were met | 91% | 90% | 84% |
| Overall | |||
| Overall experience good | 88% | 77% | 67% |
| Living with a long-term condition | |||
| Confident managing conditions | 78% | 79% | 75% |
| Supported by local services | 71% | 70% | 54% |
| Discussed managing condition | 44% | 43% | 28% |
| Agreed a care plan | 66% | 46% | 69% |
Green means at least 2 points better than England, red at least 2 points worse. With about 106 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 9 October 2023. Bank holidays may differ.
- Address
- Colney Medical Centre, 45-47 Kings Road, London Colney, St. Albans, AL2 1ES
- Phone
- 01727 822138
- Website
- www.verulammedicalgroup.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Alliance PCN (a group of local surgeries that share services)
- NHS code
- E82113 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Verulam Medical Group Bricket Wood
- St. Lukes Church, The Crescent, Bricket Wood, St. Albans, AL2 3NF · 01923 671746
- Verulam Medical Group Coleridge
- 2 Coleridge Crescent, Hemel Hempstead, HP2 7PQ
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 24 November 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.2% | 15.2% |
| Diabetes | 7.3% | 7.9% |
| Asthma | 4.4% | 6.6% |
| COPD | 1.0% | 1.9% |
| Coronary heart disease | 1.8% | 3.0% |
| Depression | 11.3% | 14.3% |
| Obesity | 11.1% | 13.9% |
| Smoking | 14.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 50% | 68% |
| Blood pressure checked in last 5 years (45+) | 72% | 87% |
| Diabetes: blood pressure on target | 68% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 58% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Verulam Medical Groupthis surgery | – | 81 | 84% | 88% | Yes |
| Summerfield Health CentreSt. Albans, AL2 1PU | 0.2 miles | 27 | 63% | 72% | Yes |
| Hatfield Road SurgerySt. Albans, AL1 3FY | 1.9 miles | 12 | 55% | 57% | Yes |
| Midway SurgerySt. Albans, AL2 3JX | 2.4 miles | 54 | 49% | 79% | Yes |
| Maltings SurgerySt Albans, AL1 3JB | 2.4 miles | 71 | 56% | 81% | Yes |
| Parkbury House SurgerySt Albans, AL1 3HD | 2.6 miles | 60 | 45% | 85% | Yes |
| Harvey Group PracticeSt. Albans, AL3 5HB | 2.6 miles | 61 | 52% | 81% | Yes |
| Grange Street SurgerySt. Albans, AL3 5NF | 2.7 miles | 93 | 86% | 94% | Yes |
| Lodge,highfield & RedbournSt. Albans, AL3 5NP | 2.9 miles | 64 | 38% | 85% | Yes |
| The Red House GroupRadlett, WD7 7JQ | 3.0 miles | 54 | 79% | 81% | Yes |
Grange Street Surgery is 2.7 miles away, scores 93 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Verulam Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Verulam Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 01727 822138.
How do patients rate Verulam Medical Group?
In the 2026 NHS GP Patient Survey, 88% of patients at Verulam Medical Group said their overall experience was good. The England average is 77%. 84% found it easy to get through by phone (England 57%). Its GPScore is 81 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Verulam Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Verulam Medical Group as Good at its last published inspection (report published 24 November 2016).
What are the opening times of Verulam Medical Group?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 9 October 2023. Bank holidays may differ.
How do I contact Verulam Medical Group?
Call 01727 822138 or visit its website, www.verulammedicalgroup.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Colney Medical Centre, 45-47 Kings Road, London Colney, St. Albans, AL2 1ES.
Does Verulam Medical Group have a branch surgery?
Yes. Verulam Medical Group also runs Verulam Medical Group Bricket Wood (St. Lukes Church, The Crescent, Bricket Wood, St. Albans, AL2 3NF) and Verulam Medical Group Coleridge (2 Coleridge Crescent, Hemel Hempstead, HP2 7PQ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Verulam Medical Group?
Around 7,254 patients are registered (January 2025). The surgery is part of Alliance PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.