GP surgery in Gillingham
Pump Lane Surgery
13 Pump Lane, Rainham, Gillingham, ME8 7AA
Scores 97 out of 100, excellent for a GP surgery in England. 95% of patients say their experience is good and 86% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 95
- Easy to get through on the phone90
- Easy to contact online93
- Good experience of getting in touch93
- Did not wait too long for the appointment88
Quality of care 97
- Patients rate the surgery as good96
- Patients got what they needed91
- Doctors and nurses listen85
- Patients trust the staff81
- Inspection rating (Good)50
- Health checks and screening done98
- Meets NHS clinical targets57
- Children vaccinated on time98
What patients say
94 patients answered the 2026 NHS survey about this surgery.
86%
find the phone easy
well above the England average (57%)
95%
say their experience is good
well above the England average (77%)
-1
change since last year
2025: 96% · 2026: 95%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 86% | 57% | 88% |
| Easy to contact via website | 80% | 58% | 86% |
| Easy to contact via NHS App | 72% | 54% | 76% |
| Reception staff helpful | 100% | 85% | 96% |
| Seeing the same person | |||
| Has a preferred clinician | 32% | 31% | 28% |
| Sees preferred clinician | 88% | 42% | 88% |
| What happened when they got in touch | |||
| Knew what would happen next | 94% | 84% | 95% |
| Next steps within 2 days | 95% | 93% | 99% |
| Good experience of contacting | 92% | 73% | 96% |
| The appointment | |||
| Offered a choice of time or day | 64% | 57% | 76% |
| Waiting time was about right | 86% | 69% | 94% |
| Remote appointment | 27% | 26% | 22% |
| The doctor or nurse | |||
| Good at listening | 94% | 87% | 97% |
| Treated with care and concern | 92% | 86% | 98% |
| Considered mental wellbeing | 85% | 75% | 88% |
| Had all the information needed | 97% | 92% | 98% |
| Confidence and trust | 97% | 93% | 98% |
| Involved in decisions | 97% | 92% | 99% |
| Needs were met | 97% | 90% | 100% |
| Overall | |||
| Overall experience good | 95% | 77% | 96% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 94% |
| Supported by local services | 84% | 70% | 86% |
| Discussed managing condition | 39% | 43% | 43% |
| Agreed a care plan | 68% | 46% | 37% |
Green means at least 2 points better than England, red at least 2 points worse. With about 94 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 1pm 3:30pm to 6:30pm |
| Tuesday | 8:30am to 1pm 3pm to 6:30pm |
| Wednesday | 8:30am to 1pm 3:30pm to 6:30pm |
| Thursday | 8:30am to 1pm 3:30pm to 6:30pm |
| Friday | 8:30am to 1pm 3:30pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 1 November 2024. Bank holidays may differ.
- Address
- 13 Pump Lane, Rainham, Gillingham, ME8 7AA
- Phone
- 01634 231856
- [email protected]
- Website
- pumplanesurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Gillingham South PCN (a group of local surgeries that share services)
- NHS code
- G82635 · NHS profile
Access and facilities
- Disabled toilet
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.8% | 15.2% |
| Diabetes | 10.0% | 7.9% |
| Asthma | 5.4% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 3.7% | 3.0% |
| Depression | 18.8% | 14.3% |
| Obesity | 10.4% | 13.9% |
| Smoking | 6.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 83% | 67% |
| Cervical screening, women 50-64 | 84% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 91% | 78% |
| Asthma: annual review | 90% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Pump Lane Surgerythis surgery | – | 97 | 86% | 95% | Yes |
| Waltham Road Medical CentreGillingham, ME8 6XQ | 0.5 miles | 94 | 85% | 91% | No |
| Eastcourt Lane SurgeryGillingham, ME8 6EY | 0.5 miles | 88 | 87% | 84% | Yes |
| Maidstone RD Rainham SurgeryGillingham, ME8 0DP | 0.6 miles | 98 | 93% | 95% | No |
| Thames Ave SurgeryGillingham, ME8 9BW | 0.7 miles | 95 | 85% | 94% | No |
| Orchard Family PracticeGillingham, ME8 8AA | 0.9 miles | 80 | 68% | 93% | Yes |
| Wigmore Medical CentreGillingham, ME8 0PW | 1.1 miles | 52 | 61% | 72% | Yes |
| Woodlands Family PracticeGillingham, ME7 2BU | 1.2 miles | 1 | 24% | 46% | Yes |
| Long Catlis Road SurgeryRainham, ME8 9PR | 1.4 miles | 16 | 44% | 71% | Yes |
| Parkwood Family PracticeGillingham, ME8 9RR | 1.6 miles | 47 | 55% | 78% | No |
Common questions
Is Pump Lane Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Pump Lane Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01634 231856.
How do patients rate Pump Lane Surgery?
In the 2026 NHS GP Patient Survey, 95% of patients at Pump Lane Surgery said their overall experience was good. The England average is 77%. 86% found it easy to get through by phone (England 57%). Its GPScore is 97 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Pump Lane Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Pump Lane Surgery as Good at its last published inspection (report published 22 November 2022).
What are the opening times of Pump Lane Surgery?
Reception is open Monday 8:30am to 1pm 3:30pm to 6:30pm, Tuesday 8:30am to 1pm 3pm to 6:30pm, Wednesday 8:30am to 1pm 3:30pm to 6:30pm, Thursday 8:30am to 1pm 3:30pm to 6:30pm, Friday 8:30am to 1pm 3:30pm to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 1 November 2024. Bank holidays may differ.
How do I contact Pump Lane Surgery?
Call 01634 231856 or visit its website, pumplanesurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 13 Pump Lane, Rainham, Gillingham, ME8 7AA.
How many patients are registered at Pump Lane Surgery?
Around 2,154 patients are registered (January 2025). The surgery is part of Gillingham South PCN, a group of local surgeries that share staff and services, in the Kent and Medway NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.