GP surgery in Gillingham
Wigmore Medical Centre
114 Woodside, Wigmore, Gillingham, ME8 0PW
Scores 52 out of 100, average for a GP surgery in England. 72% of patients say their experience is good and 61% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 54
- Easy to get through on the phone49
- Easy to contact online57
- Good experience of getting in touch50
- Did not wait too long for the appointment58
Quality of care 50
- Patients rate the surgery as good26
- Patients got what they needed37
- Doctors and nurses listen56
- Patients trust the staff57
- Inspection rating (Good)50
- Health checks and screening done90
- Meets NHS clinical targets78
- Children vaccinated on time90
What patients say
102 patients answered the 2026 NHS survey about this surgery.
61%
find the phone easy
above the England average (57%)
72%
say their experience is good
below the England average (77%)
-4
change since last year
2025: 75% · 2026: 72%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 61% | 57% | 61% |
| Easy to contact via website | 61% | 58% | 54% |
| Easy to contact via NHS App | 64% | 54% | 48% |
| Reception staff helpful | 88% | 85% | 85% |
| Seeing the same person | |||
| Has a preferred clinician | 23% | 31% | 29% |
| Sees preferred clinician | 29% | 42% | 37% |
| What happened when they got in touch | |||
| Knew what would happen next | 79% | 84% | 76% |
| Next steps within 2 days | 93% | 93% | 95% |
| Good experience of contacting | 76% | 73% | 66% |
| The appointment | |||
| Offered a choice of time or day | 51% | 57% | 53% |
| Waiting time was about right | 74% | 69% | 58% |
| Remote appointment | 32% | 26% | 33% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 91% |
| Treated with care and concern | 90% | 86% | 87% |
| Considered mental wellbeing | 76% | 75% | 74% |
| Had all the information needed | 92% | 92% | 94% |
| Confidence and trust | 94% | 93% | 94% |
| Involved in decisions | 92% | 92% | 89% |
| Needs were met | 89% | 90% | 92% |
| Overall | |||
| Overall experience good | 72% | 77% | 75% |
| Living with a long-term condition | |||
| Confident managing conditions | 87% | 79% | 81% |
| Supported by local services | 70% | 70% | 68% |
| Discussed managing condition | 36% | 43% | 24% |
| Agreed a care plan | 37% | 46% | 25% |
Green means at least 2 points better than England, red at least 2 points worse. With about 102 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 8pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 10 August 2023. Bank holidays may differ.
- Address
- 114 Woodside, Wigmore, Gillingham, ME8 0PW
- Phone
- 01634 231752
- [email protected]
- Website
- www.wigmoremedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Medway Rainham PCN (a group of local surgeries that share services)
- NHS code
- G82226 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Patel S K C
- 144 Hempstead Road, Hempstead, Gillingham, ME7 3QE · 01634 235531
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Wheelchair access at entrances and exits
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.6% | 15.2% |
| Diabetes | 9.8% | 7.9% |
| Asthma | 5.7% | 6.6% |
| COPD | 1.9% | 1.9% |
| Coronary heart disease | 3.0% | 3.0% |
| Depression | 14.5% | 14.3% |
| Obesity | 15.2% | 13.9% |
| Smoking | 8.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 79% | 67% |
| Cervical screening, women 50-64 | 84% | 75% |
| Blood pressure controlled (hypertension, under 80) | 75% | 68% |
| Blood pressure checked in last 5 years (45+) | 93% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 65% | 57% |
| Diabetes: annual foot check | 78% | 78% |
| Asthma: annual review | 76% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Wigmore Medical Centrethis surgery | – | 52 | 61% | 72% | Yes |
| Long Catlis Road SurgeryRainham, ME8 9PR | 0.4 miles | 16 | 44% | 71% | Yes |
| Parkwood Family PracticeGillingham, ME8 9RR | 0.5 miles | 47 | 55% | 78% | No |
| Maidstone RD Rainham SurgeryGillingham, ME8 0DP | 0.9 miles | 98 | 93% | 95% | No |
| Thames Ave SurgeryGillingham, ME8 9BW | 1.0 miles | 95 | 85% | 94% | No |
| Pump Lane SurgeryGillingham, ME8 7AA | 1.1 miles | 97 | 86% | 95% | Yes |
| Orchard Family PracticeGillingham, ME8 8AA | 1.2 miles | 80 | 68% | 93% | Yes |
| Eastcourt Lane SurgeryGillingham, ME8 6EY | 1.4 miles | 88 | 87% | 84% | Yes |
| Waltham Road Medical CentreGillingham, ME8 6XQ | 1.5 miles | 94 | 85% | 91% | No |
| Woodlands Family PracticeGillingham, ME7 2BU | 2.0 miles | 1 | 24% | 46% | Yes |
Pump Lane Surgery is 1.1 miles away, scores 97 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Wigmore Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Wigmore Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01634 231752.
How do patients rate Wigmore Medical Centre?
In the 2026 NHS GP Patient Survey, 72% of patients at Wigmore Medical Centre said their overall experience was good. The England average is 77%. 61% found it easy to get through by phone (England 57%). Its GPScore is 52 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Wigmore Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Wigmore Medical Centre as Good at its last published inspection (report published 11 November 2022).
What are the opening times of Wigmore Medical Centre?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 8pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 10 August 2023. Bank holidays may differ.
How do I contact Wigmore Medical Centre?
Call 01634 231752 or visit its website, www.wigmoremedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 114 Woodside, Wigmore, Gillingham, ME8 0PW.
Does Wigmore Medical Centre have a branch surgery?
Yes. Wigmore Medical Centre also runs Patel S K C (144 Hempstead Road, Hempstead, Gillingham, ME7 3QE). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Wigmore Medical Centre?
Around 5,158 patients are registered (January 2025). The surgery is part of Medway Rainham PCN, a group of local surgeries that share staff and services, in the Kent and Medway NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.