GP surgery in Dorchester
Queens Avenue Surgery
14 Queens Avenue, Dorchester, DT1 2EW
Scores 83 out of 100, excellent for a GP surgery in England. 87% of patients say their experience is good and 86% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 79
- Easy to get through on the phone90
- Easy to contact online66
- Good experience of getting in touch82
- Did not wait too long for the appointment50
Quality of care 84
- Patients rate the surgery as good76
- Patients got what they needed99
- Doctors and nurses listen82
- Patients trust the staff82
- Inspection rating (Good)50
- Health checks and screening done26
- Meets NHS clinical targets71
- Children vaccinated on time75
What patients say
105 patients answered the 2026 NHS survey about this surgery.
86%
find the phone easy
well above the England average (57%)
87%
say their experience is good
well above the England average (77%)
-11
change since last year
2025: 97% · 2026: 87%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 86% | 57% | 96% |
| Easy to contact via website | 65% | 58% | 79% |
| Easy to contact via NHS App | 60% | 54% | 71% |
| Reception staff helpful | 89% | 85% | 98% |
| Seeing the same person | |||
| Has a preferred clinician | 50% | 31% | 52% |
| Sees preferred clinician | 86% | 42% | 79% |
| What happened when they got in touch | |||
| Knew what would happen next | 80% | 84% | 96% |
| Next steps within 2 days | 99% | 93% | 100% |
| Good experience of contacting | 86% | 73% | 94% |
| The appointment | |||
| Offered a choice of time or day | 84% | 57% | 86% |
| Waiting time was about right | 72% | 69% | 85% |
| Remote appointment | 16% | 26% | 14% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 96% |
| Treated with care and concern | 93% | 86% | 96% |
| Considered mental wellbeing | 85% | 75% | 87% |
| Had all the information needed | 97% | 92% | 100% |
| Confidence and trust | 97% | 93% | 100% |
| Involved in decisions | 97% | 92% | 99% |
| Needs were met | 100% | 90% | 100% |
| Overall | |||
| Overall experience good | 87% | 77% | 97% |
| Living with a long-term condition | |||
| Confident managing conditions | 94% | 79% | 86% |
| Supported by local services | 87% | 70% | 80% |
| Discussed managing condition | 55% | 43% | 52% |
| Agreed a care plan | 47% | 46% | 65% |
Green means at least 2 points better than England, red at least 2 points worse. With about 105 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | 8:30am to 12:30pm |
| Sunday | Closed |
Confirmed by the surgery on 28 July 2026. Bank holidays may differ.
- Address
- 14 Queens Avenue, Dorchester, DT1 2EW
- Phone
- 01305 262886
- [email protected]
- Website
- www.queensavenue.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Mid Dorset PCN (a group of local surgeries that share services)
- NHS code
- J81016 · NHS profile
Access and facilities
- Accessible toilets
- Autism training for staff
- Baby-changing facilities
- Bariatric equipment: weight support
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Sign language interpreter available in-person
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 20 December 2019
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.4% | 15.2% |
| Diabetes | 6.7% | 7.9% |
| Asthma | 7.1% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 3.6% | 3.0% |
| Depression | 9.4% | 14.3% |
| Obesity | 9.0% | 13.9% |
| Smoking | 8.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 69% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 85% | 78% |
| Asthma: annual review | 56% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Queens Avenue Surgerythis surgery | – | 83 | 86% | 87% | Yes |
| Atrium Health CentreDorchester, DT1 1QR | 0.3 miles | 38 | 65% | 73% | Yes |
| Poundbury Doctors SurgeryDorchester, DT1 2FD | 0.7 miles | 89 | 89% | 93% | Yes |
| Prince of Wales SurgeryDorchester, DT1 2FD | 0.7 miles | 81 | 79% | 96% | Yes |
| Fordington SurgeryDorchester, DT1 1LD | 0.8 miles | 88 | 99% | 94% | Yes |
| Puddletown SurgeryDorchester, DT2 8FY | 5.2 miles | 98 | 99% | 97% | Yes |
| Weymouth Bay Medical PracticeWeymouth, DT4 7BY | 6.3 miles | 87 | 71% | 89% | Yes |
| The Bridges Medical CentreWeymouth, DT4 7DW | 6.5 miles | 85 | 85% | 94% | Yes |
| Cerne Abbas SurgeryDorchester, DT2 7JG | 7.1 miles | 91 | 96% | 91% | Yes |
| Cross Road SurgeryWeymouth, DT4 9QX | 7.4 miles | 34 | 65% | 73% | Yes |
Puddletown Surgery is 5.2 miles away, scores 98 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Queens Avenue Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Queens Avenue Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01305 262886.
How do patients rate Queens Avenue Surgery?
In the 2026 NHS GP Patient Survey, 87% of patients at Queens Avenue Surgery said their overall experience was good. The England average is 77%. 86% found it easy to get through by phone (England 57%). Its GPScore is 83 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Queens Avenue Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Queens Avenue Surgery as Good at its last published inspection (report published 20 December 2019).
What are the opening times of Queens Avenue Surgery?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday 8:30am to 12:30pm, Sunday closed. The surgery last confirmed these times on 28 July 2026. Bank holidays may differ.
How do I contact Queens Avenue Surgery?
Call 01305 262886 or visit its website, www.queensavenue.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 14 Queens Avenue, Dorchester, DT1 2EW.
How many patients are registered at Queens Avenue Surgery?
Around 8,774 patients are registered (January 2025). The surgery is part of Mid Dorset PCN, a group of local surgeries that share staff and services, in the Dorset NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.