GP surgery in South Shields
Ravensworth Surgery
Horsley Hill Road, South Shields, NE33 3ET
Scores 76 out of 100, good for a GP surgery in England. 86% of patients say their experience is good and 73% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 70
- Easy to get through on the phone71
- Easy to contact online67
- Good experience of getting in touch75
- Did not wait too long for the appointment51
Quality of care 81
- Patients rate the surgery as good74
- Patients got what they needed69
- Doctors and nurses listen86
- Patients trust the staff73
- Inspection rating (Good)50
- Health checks and screening done45
- Meets NHS clinical targets88
- Children vaccinated on time95
What patients say
120 patients answered the 2026 NHS survey about this surgery.
73%
find the phone easy
well above the England average (57%)
86%
say their experience is good
well above the England average (77%)
+8
change since last year
2025: 78% · 2026: 86%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 73% | 57% | 59% |
| Easy to contact via website | 65% | 58% | 63% |
| Easy to contact via NHS App | 55% | 54% | 76% |
| Reception staff helpful | 95% | 85% | 95% |
| Seeing the same person | |||
| Has a preferred clinician | 31% | 31% | 26% |
| Sees preferred clinician | 36% | 42% | 43% |
| What happened when they got in touch | |||
| Knew what would happen next | 81% | 84% | 84% |
| Next steps within 2 days | 97% | 93% | 90% |
| Good experience of contacting | 84% | 73% | 77% |
| The appointment | |||
| Offered a choice of time or day | 48% | 57% | 51% |
| Waiting time was about right | 72% | 69% | 81% |
| Remote appointment | 20% | 26% | 16% |
| The doctor or nurse | |||
| Good at listening | 94% | 87% | 76% |
| Treated with care and concern | 93% | 86% | 76% |
| Considered mental wellbeing | 83% | 75% | 62% |
| Had all the information needed | 95% | 92% | 88% |
| Confidence and trust | 96% | 93% | 90% |
| Involved in decisions | 89% | 92% | 89% |
| Needs were met | 94% | 90% | 92% |
| Overall | |||
| Overall experience good | 86% | 77% | 78% |
| Living with a long-term condition | |||
| Confident managing conditions | 88% | 79% | 76% |
| Supported by local services | 78% | 70% | 64% |
| Discussed managing condition | 41% | 43% | 44% |
| Agreed a care plan | 47% | 46% | 27% |
Green means at least 2 points better than England, red at least 2 points worse. With about 120 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to noon |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 21 November 2025. Bank holidays may differ.
- Address
- Horsley Hill Road, South Shields, NE33 3ET
- Phone
- 0191 455 2093
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Tyneside West PCN (a group of local surgeries that share services)
- NHS code
- A88608 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr Vis-Nathan
- The Medical Centre, Wear Street, Jarrow, NE32 3JN · 0191 4280606
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Autism training for staff
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Off-site car parking nearby
- Step-free access at entrances and exits
- Step-free access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 28 April 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.6% | 15.2% |
| Diabetes | 9.9% | 7.9% |
| Asthma | 6.1% | 6.6% |
| COPD | 3.7% | 1.9% |
| Coronary heart disease | 4.2% | 3.0% |
| Depression | 17.9% | 14.3% |
| Obesity | 16.3% | 13.9% |
| Smoking | 14.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 66% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 72% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 67% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Ravensworth Surgerythis surgery | – | 76 | 73% | 86% | Yes |
| Imeary Medical GroupSouth Shields, NE33 4JP | 0.4 miles | 84 | 82% | 89% | Yes |
| West View SurgerySouth Shields, NE33 4JP | 0.4 miles | 51 | 65% | 77% | Yes |
| St George & Riverside Medical PracticeSouth Shields, NE33 5DU | 0.6 miles | 65 | 71% | 82% | Yes |
| Trinity Medical CentreSouth Shields, NE33 5DU | 0.6 miles | 50 | 61% | 79% | Yes |
| Marsden Medical GroupSouth Shields, NE34 6RE | 1.0 miles | 76 | 81% | 90% | Yes |
| Farnham Medical CentreSouth Shields, NE33 4QY | 1.1 miles | 41 | 48% | 78% | Yes |
| Central SurgerySouth Shields, NE34 8PS | 1.2 miles | 32 | 46% | 72% | Yes |
| Talbot Medical CentreSouth Shields, NE34 0BX | 1.3 miles | 63 | 69% | 85% | Yes |
| Wenlock Road SurgerySouth Shields, NE34 9BP | 1.7 miles | 52 | 74% | 74% | Yes |
Common questions
Is Ravensworth Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Ravensworth Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0191 455 2093.
How do patients rate Ravensworth Surgery?
In the 2026 NHS GP Patient Survey, 86% of patients at Ravensworth Surgery said their overall experience was good. The England average is 77%. 73% found it easy to get through by phone (England 57%). Its GPScore is 76 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Ravensworth Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Ravensworth Surgery as Good at its last published inspection (report published 28 April 2017).
What are the opening times of Ravensworth Surgery?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to noon, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 21 November 2025. Bank holidays may differ.
How do I contact Ravensworth Surgery?
Call 0191 455 2093. You can also book and order repeat prescriptions in the NHS App. The address is Horsley Hill Road, South Shields, NE33 3ET.
Does Ravensworth Surgery have a branch surgery?
Yes. Ravensworth Surgery also runs Dr Vis-Nathan (The Medical Centre, Wear Street, Jarrow, NE32 3JN). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Ravensworth Surgery?
Around 5,945 patients are registered (January 2025). The surgery is part of South Tyneside West PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.