GP surgery in Jarrow
Wenlock Road Surgery
171 Wenlock Road, Simonside, South Shields, NE34 9BP
Scores 52 out of 100, average for a GP surgery in England. 74% of patients say their experience is good and 74% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 57
- Easy to get through on the phone72
- Easy to contact online81
- Good experience of getting in touch56
- Did not wait too long for the appointment30
Quality of care 42
- Patients rate the surgery as good32
- Patients got what they needed22
- Doctors and nurses listen8
- Patients trust the staff61
- Inspection rating (Good)50
- Health checks and screening done85
- Meets NHS clinical targets92
- Children vaccinated on time96
What patients say
99 patients answered the 2026 NHS survey about this surgery.
74%
find the phone easy
well above the England average (57%)
74%
say their experience is good
below the England average (77%)
+3
change since last year
2025: 71% · 2026: 74%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 74% | 57% | 48% |
| Easy to contact via website | 72% | 58% | 61% |
| Easy to contact via NHS App | 70% | 54% | 54% |
| Reception staff helpful | 77% | 85% | 78% |
| Seeing the same person | |||
| Has a preferred clinician | 42% | 31% | 45% |
| Sees preferred clinician | 27% | 42% | 51% |
| What happened when they got in touch | |||
| Knew what would happen next | 81% | 84% | 87% |
| Next steps within 2 days | 94% | 93% | 86% |
| Good experience of contacting | 78% | 73% | 62% |
| The appointment | |||
| Offered a choice of time or day | 57% | 57% | 49% |
| Waiting time was about right | 64% | 69% | 68% |
| Remote appointment | 25% | 26% | 33% |
| The doctor or nurse | |||
| Good at listening | 77% | 87% | 85% |
| Treated with care and concern | 83% | 86% | 86% |
| Considered mental wellbeing | 74% | 75% | 79% |
| Had all the information needed | 83% | 92% | 89% |
| Confidence and trust | 95% | 93% | 97% |
| Involved in decisions | 92% | 92% | 97% |
| Needs were met | 86% | 90% | 86% |
| Overall | |||
| Overall experience good | 74% | 77% | 71% |
| Living with a long-term condition | |||
| Confident managing conditions | 63% | 79% | 71% |
| Supported by local services | 80% | 70% | 63% |
| Discussed managing condition | 35% | 43% | 47% |
| Agreed a care plan | 24% | 46% | 60% |
Green means at least 2 points better than England, red at least 2 points worse. With about 99 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 9am to 6pm |
| Tuesday | 9am to 6pm |
| Wednesday | 9am to 6pm |
| Thursday | 9am to 6pm |
| Friday | 9am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 22 October 2025. Bank holidays may differ.
- Address
- 171 Wenlock Road, Simonside, South Shields, NE34 9BP
- Phone
- 0191 283 2020
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Tyneside East PCN (a group of local surgeries that share services)
- NHS code
- A88005 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr Haques Surgery
- Flagg Court, South Shields, NE33 2LX · 0191 4555922
Access and facilities
- Accessible toilets
- Bus stop nearby
- Free NHS WiFi
- High-back waiting room chairs
- Off-site car parking nearby
- Step-free access at entrances and exits
- Step-free access throughout
- Tactile flooring: ridged or raised surface, to warn of hazards
- Toilets
- Train station nearby
- Translation services
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 9 October 2017
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.3% | 15.2% |
| Diabetes | 12.1% | 7.9% |
| Asthma | 6.5% | 6.6% |
| COPD | 4.3% | 1.9% |
| Coronary heart disease | 4.4% | 3.0% |
| Depression | 18.8% | 14.3% |
| Obesity | 21.2% | 13.9% |
| Smoking | 17.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 69% | 75% |
| Blood pressure controlled (hypertension, under 80) | 78% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 86% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 75% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Wenlock Road Surgerythis surgery | – | 52 | 74% | 74% | Yes |
| Talbot Medical CentreSouth Shields, NE34 0BX | 0.5 miles | 63 | 69% | 85% | Yes |
| Farnham Medical CentreSouth Shields, NE33 4QY | 0.7 miles | 41 | 48% | 78% | Yes |
| Trinity Medical CentreSouth Shields, NE33 5DU | 1.3 miles | 50 | 61% | 79% | Yes |
| St George & Riverside Medical PracticeSouth Shields, NE33 5DU | 1.3 miles | 65 | 71% | 82% | Yes |
| West View SurgerySouth Shields, NE33 4JP | 1.3 miles | 51 | 65% | 77% | Yes |
| Imeary Medical GroupSouth Shields, NE33 4JP | 1.3 miles | 84 | 82% | 89% | Yes |
| Albert Road SurgeryJarrow, NE32 5AG | 1.5 miles | 82 | 68% | 88% | Yes |
| East Wing PracticeJarrow, NE32 3UX | 1.6 miles | 38 | 69% | 79% | Yes |
| The G.p.suiteJarrow, NE32 3UX | 1.6 miles | 56 | 79% | 79% | Yes |
Talbot Medical Centre is 0.5 miles away, scores 63 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Wenlock Road Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Wenlock Road Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0191 283 2020.
How do patients rate Wenlock Road Surgery?
In the 2026 NHS GP Patient Survey, 74% of patients at Wenlock Road Surgery said their overall experience was good. The England average is 77%. 74% found it easy to get through by phone (England 57%). Its GPScore is 52 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Wenlock Road Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Wenlock Road Surgery as Good at its last published inspection (report published 9 October 2017).
What are the opening times of Wenlock Road Surgery?
Reception is open Monday 9am to 6pm, Tuesday 9am to 6pm, Wednesday 9am to 6pm, Thursday 9am to 6pm, Friday 9am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 22 October 2025. Bank holidays may differ.
How do I contact Wenlock Road Surgery?
Call 0191 283 2020. You can also book and order repeat prescriptions in the NHS App. The address is 171 Wenlock Road, Simonside, South Shields, NE34 9BP.
Does Wenlock Road Surgery have a branch surgery?
Yes. Wenlock Road Surgery also runs Dr Haques Surgery (Flagg Court, South Shields, NE33 2LX). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Wenlock Road Surgery?
Around 4,439 patients are registered (January 2025). The surgery is part of South Tyneside East PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.