GP surgery in Broadland
Reepham & Aylsham Medical Practice
Smugglers Lane, Reepham, Norwich, NR10 4QT
Scores 77 out of 100, good for a GP surgery in England. 87% of patients say their experience is good and 76% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 74
- Easy to get through on the phone75
- Easy to contact online76
- Good experience of getting in touch66
- Did not wait too long for the appointment65
Quality of care 78
- Patients rate the surgery as good76
- Patients got what they needed57
- Doctors and nurses listen61
- Patients trust the staff50
- Inspection rating (Good)50
- Health checks and screening done99
- Meets NHS clinical targets71
- Children vaccinated on time72
What patients say
122 patients answered the 2026 NHS survey about this surgery.
76%
find the phone easy
well above the England average (57%)
87%
say their experience is good
well above the England average (77%)
+1
change since last year
2025: 86% · 2026: 87%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 76% | 57% | 66% |
| Easy to contact via website | 69% | 58% | 65% |
| Easy to contact via NHS App | 76% | 54% | 68% |
| Reception staff helpful | 92% | 85% | 89% |
| Seeing the same person | |||
| Has a preferred clinician | 22% | 31% | 21% |
| Sees preferred clinician | 33% | 42% | 37% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 88% |
| Next steps within 2 days | 91% | 93% | 92% |
| Good experience of contacting | 81% | 73% | 73% |
| The appointment | |||
| Offered a choice of time or day | 74% | 57% | 65% |
| Waiting time was about right | 76% | 69% | 78% |
| Remote appointment | 25% | 26% | 17% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 91% |
| Treated with care and concern | 87% | 86% | 89% |
| Considered mental wellbeing | 76% | 75% | 73% |
| Had all the information needed | 91% | 92% | 97% |
| Confidence and trust | 93% | 93% | 93% |
| Involved in decisions | 93% | 92% | 97% |
| Needs were met | 92% | 90% | 94% |
| Overall | |||
| Overall experience good | 87% | 77% | 85% |
| Living with a long-term condition | |||
| Confident managing conditions | 88% | 79% | 89% |
| Supported by local services | 88% | 70% | 79% |
| Discussed managing condition | 49% | 43% | 51% |
| Agreed a care plan | 60% | 46% | 39% |
Green means at least 2 points better than England, red at least 2 points worse. With about 122 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 1pm 2pm to 6pm |
| Tuesday | 8:30am to 1pm 2pm to 6pm |
| Wednesday | 8:30am to 1pm 2pm to 6pm |
| Thursday | 8:30am to 1pm 2pm to 6pm |
| Friday | 8:30am to 1pm 2pm to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 27 October 2025. Bank holidays may differ.
- Address
- Smugglers Lane, Reepham, Norwich, NR10 4QT
- Phone
- 01603 870271
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- North Norfolk 3 PCN (a group of local surgeries that share services)
- NHS code
- D82030 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Aylsham Surgery
- 60 Hungate Street, Aylsham, Norwich, NR11 6AA
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bariatric equipment: weight support
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Pharmacy
- Sign language interpreter available online
- Step-free access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 23 January 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.8% | 15.2% |
| Diabetes | 8.0% | 7.9% |
| Asthma | 9.6% | 6.6% |
| COPD | 1.8% | 1.9% |
| Coronary heart disease | 3.6% | 3.0% |
| Depression | 6.2% | 14.3% |
| Obesity | 17.2% | 13.9% |
| Smoking | 10.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 83% | 67% |
| Cervical screening, women 50-64 | 86% | 75% |
| Blood pressure controlled (hypertension, under 80) | 79% | 68% |
| Blood pressure checked in last 5 years (45+) | 94% | 87% |
| Diabetes: blood pressure on target | 90% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 70% | 57% |
| Diabetes: annual foot check | 93% | 78% |
| Asthma: annual review | 84% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Reepham & Aylsham Medical Practicethis surgery | – | 77 | 76% | 87% | Yes |
| Market SurgeryNorwich, NR11 6BW | 6.3 miles | 52 | 54% | 85% | Yes |
| Marriott's Medical PracticesNorwich, NR8 6JR | 6.8 miles | 27 | 52% | 70% | Yes |
| Elmham SurgeryDereham, NR20 5JS | 6.9 miles | 24 | 36% | 72% | Yes |
| Drayton Medical PracticeNorwich, NR8 6EE | 7.7 miles | 66 | 57% | 87% | Yes |
| Mattishall and Lenwade SurgeriesDereham, NR20 3QA | 7.9 miles | 34 | 36% | 75% | Yes |
| Theatre Royal SurgeryDereham, NR19 2EN | 8.9 miles | 79 | 65% | 86% | Yes |
| Aldborough SurgeryNorwich, NR11 7NN | 8.9 miles | 92 | 90% | 95% | Yes |
| Hellesdon Medical PracticeNorwich, NR6 5QJ | 8.9 miles | 61 | 76% | 85% | Yes |
| Roundwell Medical CentreNorwich, NR5 0GB | 8.9 miles | 32 | 36% | 70% | Yes |
Aldborough Surgery is 8.9 miles away, scores 92 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Reepham & Aylsham Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Reepham & Aylsham Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01603 870271.
How do patients rate Reepham & Aylsham Medical Practice?
In the 2026 NHS GP Patient Survey, 87% of patients at Reepham & Aylsham Medical Practice said their overall experience was good. The England average is 77%. 76% found it easy to get through by phone (England 57%). Its GPScore is 77 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Reepham & Aylsham Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Reepham & Aylsham Medical Practice as Good at its last published inspection (report published 23 January 2018).
What are the opening times of Reepham & Aylsham Medical Practice?
Reception is open Monday 8:30am to 1pm 2pm to 6pm, Tuesday 8:30am to 1pm 2pm to 6pm, Wednesday 8:30am to 1pm 2pm to 6pm, Thursday 8:30am to 1pm 2pm to 6pm, Friday 8:30am to 1pm 2pm to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 27 October 2025. Bank holidays may differ.
How do I contact Reepham & Aylsham Medical Practice?
Call 01603 870271. You can also book and order repeat prescriptions in the NHS App. The address is Smugglers Lane, Reepham, Norwich, NR10 4QT.
Does Reepham & Aylsham Medical Practice have a branch surgery?
Yes. Reepham & Aylsham Medical Practice also runs Aylsham Surgery (60 Hungate Street, Aylsham, Norwich, NR11 6AA). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Reepham & Aylsham Medical Practice?
Around 8,842 patients are registered (January 2025). The surgery is part of North Norfolk 3 PCN, a group of local surgeries that share staff and services, in the Norfolk and Suffolk NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.