GP surgery in Taverham and Drayton
Marriott's Medical Practices
The Taverham P'ship/Surgery, Sandy Lane, Taverham, Norwich, NR8 6JR
Scores 27 out of 100, below average for a GP surgery in England. 70% of patients say their experience is good and 52% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 21
- Easy to get through on the phone32
- Easy to contact online6
- Good experience of getting in touch16
- Did not wait too long for the appointment39
Quality of care 38
- Patients rate the surgery as good22
- Patients got what they needed78
- Doctors and nurses listen59
- Patients trust the staff36
- Inspection rating (Requires improvement)2
- Health checks and screening done65
- Meets NHS clinical targets71
- Children vaccinated on time88
What patients say
102 patients answered the 2026 NHS survey about this surgery.
52%
find the phone easy
below the England average (57%)
70%
say their experience is good
below the England average (77%)
+3
change since last year
2025: 67% · 2026: 70%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 52% | 57% | 32% |
| Easy to contact via website | 33% | 58% | 21% |
| Easy to contact via NHS App | 42% | 54% | 31% |
| Reception staff helpful | 83% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 29% | 31% | 20% |
| Sees preferred clinician | 38% | 42% | 37% |
| What happened when they got in touch | |||
| Knew what would happen next | 74% | 84% | 85% |
| Next steps within 2 days | 93% | 93% | 90% |
| Good experience of contacting | 62% | 73% | 63% |
| The appointment | |||
| Offered a choice of time or day | 57% | 57% | 43% |
| Waiting time was about right | 68% | 69% | 60% |
| Remote appointment | 15% | 26% | 17% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 88% |
| Treated with care and concern | 90% | 86% | 92% |
| Considered mental wellbeing | 68% | 75% | 61% |
| Had all the information needed | 95% | 92% | 90% |
| Confidence and trust | 92% | 93% | 97% |
| Involved in decisions | 95% | 92% | 92% |
| Needs were met | 95% | 90% | 91% |
| Overall | |||
| Overall experience good | 70% | 77% | 67% |
| Living with a long-term condition | |||
| Confident managing conditions | 78% | 79% | 71% |
| Supported by local services | 90% | 70% | 53% |
| Discussed managing condition | 36% | 43% | 29% |
| Agreed a care plan | 52% | 46% | 32% |
Green means at least 2 points better than England, red at least 2 points worse. With about 102 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 18 July 2024. Bank holidays may differ.
- Address
- The Taverham P'ship/Surgery, Sandy Lane, Taverham, Norwich, NR8 6JR
- Phone
- 01603 867481
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- West Norwich PCN (a group of local surgeries that share services)
- NHS code
- D82024 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Bacon Road Medical Centre
- 16 Bacon Road, Norwich, NR2 3QX
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Wheelchair access at entrances and exits
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Requires improvement |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.9% | 15.2% |
| Diabetes | 7.6% | 7.9% |
| Asthma | 8.1% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 3.4% | 3.0% |
| Depression | 16.0% | 14.3% |
| Obesity | 13.1% | 13.9% |
| Smoking | 9.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 82% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 66% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 76% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Marriott's Medical Practicesthis surgery | – | 27 | 52% | 70% | Yes |
| Drayton Medical PracticeNorwich, NR8 6EE | 1.3 miles | 66 | 57% | 87% | Yes |
| Roundwell Medical CentreNorwich, NR5 0GB | 2.3 miles | 32 | 36% | 70% | Yes |
| Hellesdon Medical PracticeNorwich, NR6 5QJ | 2.5 miles | 61 | 76% | 85% | Yes |
| Beechcroft and Old PalaceNorwich, NR5 0RS | 2.6 miles | 78 | 84% | 87% | Yes |
| Trinity & Bowthorpe Medical PracticeNorwich, NR5 9HA | 3.2 miles | 11 | 52% | 69% | Yes |
| Wensum Valley Medical PracticeNorwich, NR5 8AD | 3.9 miles | 34 | 68% | 77% | Yes |
| Woodcock RD SurgeryNorwich, NR3 3UA | 4.1 miles | 64 | 71% | 78% | Yes |
| Old Catton Medical PracticeNorwich, NR6 7HQ | 4.5 miles | 52 | 74% | 75% | Yes |
| Uea Medical CentreNorwich, NR4 7TJ | 4.6 miles | 83 | 91% | 84% | Yes |
Drayton Medical Practice is 1.3 miles away, scores 66 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Marriott's Medical Practices taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Marriott's Medical Practices was taking on new patients. You can register online through the NHS website or call the surgery on 01603 867481.
How do patients rate Marriott's Medical Practices?
In the 2026 NHS GP Patient Survey, 70% of patients at Marriott's Medical Practices said their overall experience was good. The England average is 77%. 52% found it easy to get through by phone (England 57%). Its GPScore is 27 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Marriott's Medical Practices?
The Care Quality Commission, which inspects GP surgeries in England, rated Marriott's Medical Practices as Requires improvement at its last published inspection (report published 26 June 2023).
What are the opening times of Marriott's Medical Practices?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 18 July 2024. Bank holidays may differ.
How do I contact Marriott's Medical Practices?
Call 01603 867481. You can also book and order repeat prescriptions in the NHS App. The address is The Taverham P'ship/Surgery, Sandy Lane, Taverham, Norwich, NR8 6JR.
Does Marriott's Medical Practices have a branch surgery?
Yes. Marriott's Medical Practices also runs Bacon Road Medical Centre (16 Bacon Road, Norwich, NR2 3QX). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Marriott's Medical Practices?
Around 8,075 patients are registered (January 2025). The surgery is part of West Norwich PCN, a group of local surgeries that share staff and services, in the Norfolk and Suffolk NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.