GP surgery in Brighton and Hove
Regency Surgery
4 Old Steine, Brighton, BN1 1FZ
Scores 67 out of 100, good for a GP surgery in England. 80% of patients say their experience is good and 79% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023. It is not taking on new patients at the moment.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 80
- Easy to get through on the phone82
- Easy to contact online81
- Good experience of getting in touch77
- Did not wait too long for the appointment64
Quality of care 46
- Patients rate the surgery as good54
- Patients got what they needed41
- Doctors and nurses listen76
- Patients trust the staff60
- Inspection rating (Good)50
- Health checks and screening done10
- Meets NHS clinical targets45
- Children vaccinated on time15
What patients say
93 patients answered the 2026 NHS survey about this surgery.
79%
find the phone easy
well above the England average (57%)
80%
say their experience is good
above the England average (77%)
-5
change since last year
2025: 85% · 2026: 80%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 79% | 57% | 97% |
| Easy to contact via website | 72% | 58% | 85% |
| Easy to contact via NHS App | 61% | 54% | 75% |
| Reception staff helpful | 87% | 85% | 98% |
| Seeing the same person | |||
| Has a preferred clinician | 43% | 31% | 44% |
| Sees preferred clinician | 87% | 42% | 62% |
| What happened when they got in touch | |||
| Knew what would happen next | 92% | 84% | 93% |
| Next steps within 2 days | 86% | 93% | 100% |
| Good experience of contacting | 84% | 73% | 93% |
| The appointment | |||
| Offered a choice of time or day | 65% | 57% | 92% |
| Waiting time was about right | 76% | 69% | 91% |
| Remote appointment | 10% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 90% |
| Treated with care and concern | 94% | 86% | 90% |
| Considered mental wellbeing | 88% | 75% | 81% |
| Had all the information needed | 95% | 92% | 95% |
| Confidence and trust | 95% | 93% | 93% |
| Involved in decisions | 94% | 92% | 94% |
| Needs were met | 90% | 90% | 90% |
| Overall | |||
| Overall experience good | 80% | 77% | 85% |
| Living with a long-term condition | |||
| Confident managing conditions | 61% | 79% | 82% |
| Supported by local services | 73% | 70% | 67% |
| Discussed managing condition | 59% | 43% | 51% |
| Agreed a care plan | 67% | 46% | 45% |
Green means at least 2 points better than England, red at least 2 points worse. With about 93 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 15 November 2024. Bank holidays may differ.
- Address
- 4 Old Steine, Brighton, BN1 1FZ
- Phone
- 01273 600103
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- East & Central Brighton PCN (a group of local surgeries that share services)
- NHS code
- G81656 · NHS profile
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 10.0% | 15.2% |
| Diabetes | 3.9% | 7.9% |
| Asthma | 5.2% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 1.8% | 3.0% |
| Depression | 12.9% | 14.3% |
| Obesity | 5.9% | 13.9% |
| Smoking | 17.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 48% | 67% |
| Cervical screening, women 50-64 | 62% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 76% | 87% |
| Diabetes: blood pressure on target | 67% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 64% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Regency Surgerythis surgery | – | 67 | 79% | 80% | No |
| Pavilion SurgeryBrighton, BN1 1EJ | under 0.1 miles | 86 | 85% | 91% | Yes |
| Ardingly Court SurgeryBrighton, BN2 1SS | 0.1 mile | 90 | 73% | 92% | Yes |
| Ship Street SurgeryBrighton, BN1 1AE | 0.2 miles | 78 | 82% | 90% | Yes |
| Arch HealthcareBrighton, BN2 9DH | 0.3 miles | 98 | 93% | 100% | No |
| Brighton Station Walk-inBrighton, BN1 3XE | 0.5 miles | – | – | – | – |
| Brighton Station Health CentreBrighton, BN1 3XE | 0.5 miles | 24 | 65% | 71% | Yes |
| St. Peter's Medical CentreBrighton, BN1 4LA | 0.6 miles | 20 | 39% | 75% | Yes |
| Montpelier SurgeryBrighton, BN1 3FS | 0.7 miles | 94 | 87% | 91% | Yes |
| Seven Dials Medical CentreBrighton, BN1 3JJ | 0.7 miles | 78 | 76% | 92% | Yes |
Pavilion Surgery is under 0.1 miles away, scores 86 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Regency Surgery taking on new patients?
No. When we last checked its page on the NHS website (20 September 2026), Regency Surgery was not taking on new patients. A surgery can only turn you down for a fair reason, such as living outside its area or its list being full. This can change at any time, so call the surgery to check.
How do patients rate Regency Surgery?
In the 2026 NHS GP Patient Survey, 80% of patients at Regency Surgery said their overall experience was good. The England average is 77%. 79% found it easy to get through by phone (England 57%). Its GPScore is 67 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Regency Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Regency Surgery as Good at its last published inspection (report published 22 September 2023).
What are the opening times of Regency Surgery?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 15 November 2024. Bank holidays may differ.
How do I contact Regency Surgery?
Call 01273 600103. You can also book and order repeat prescriptions in the NHS App. The address is 4 Old Steine, Brighton, BN1 1FZ.
How many patients are registered at Regency Surgery?
Around 5,644 patients are registered (January 2025). The surgery is part of East & Central Brighton PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.