GP surgery in March
Riverside Practice
23 Marylebone Road, March, PE15 8BG
Scores 38 out of 100, below average for a GP surgery in England. 76% of patients say their experience is good and 44% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 39
- Easy to get through on the phone19
- Easy to contact online56
- Good experience of getting in touch41
- Did not wait too long for the appointment57
Quality of care 39
- Patients rate the surgery as good38
- Patients got what they needed77
- Doctors and nurses listen24
- Patients trust the staff30
- Inspection rating (Requires improvement)2
- Health checks and screening done72
- Meets NHS clinical targets73
- Children vaccinated on time69
What patients say
112 patients answered the 2026 NHS survey about this surgery.
44%
find the phone easy
well below the England average (57%)
76%
say their experience is good
about the England average (77%)
+18
change since last year
2025: 58% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 44% | 57% | 35% |
| Easy to contact via website | 60% | 58% | 17% |
| Easy to contact via NHS App | 63% | 54% | 37% |
| Reception staff helpful | 84% | 85% | 76% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 33% |
| Sees preferred clinician | 34% | 42% | 35% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 74% |
| Next steps within 2 days | 93% | 93% | 91% |
| Good experience of contacting | 73% | 73% | 54% |
| The appointment | |||
| Offered a choice of time or day | 58% | 57% | 44% |
| Waiting time was about right | 74% | 69% | 49% |
| Remote appointment | 17% | 26% | 27% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 81% |
| Treated with care and concern | 84% | 86% | 71% |
| Considered mental wellbeing | 70% | 75% | 66% |
| Had all the information needed | 89% | 92% | 90% |
| Confidence and trust | 91% | 93% | 84% |
| Involved in decisions | 94% | 92% | 85% |
| Needs were met | 95% | 90% | 78% |
| Overall | |||
| Overall experience good | 76% | 77% | 58% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 76% |
| Supported by local services | 62% | 70% | 69% |
| Discussed managing condition | 40% | 43% | 41% |
| Agreed a care plan | 50% | 46% | 54% |
Green means at least 2 points better than England, red at least 2 points worse. With about 112 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:15am to 1pm 2pm to 6pm |
| Tuesday | 8:15am to 1pm 2pm to 6pm |
| Wednesday | 8:15am to 1pm 2pm to 6pm |
| Thursday | 8:15am to 1pm 2pm to 6pm |
| Friday | 8:15am to 1pm 2pm to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 5 July 2024. Bank holidays may differ.
- Address
- 23 Marylebone Road, March, PE15 8BG
- Phone
- 01354 661922
- Website
- riversidepractice.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Fenland PCN (a group of local surgeries that share services)
- NHS code
- D81603 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Parent and child parking
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Requires improvement |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.8% | 15.2% |
| Diabetes | 10.2% | 7.9% |
| Asthma | 7.4% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 3.7% | 3.0% |
| Depression | 15.3% | 14.3% |
| Obesity | 22.9% | 13.9% |
| Smoking | 19.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 76% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 87% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 74% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Riverside Practicethis surgery | – | 38 | 44% | 76% | Yes |
| Cornerstone PracticeMarch, PE15 9BF | 0.4 miles | 20 | 39% | 73% | Yes |
| Mercheford HouseMarch, PE15 9BY | 0.4 miles | 74 | 63% | 84% | Yes |
| Fenland Integrated Diabetes ServiceMarch, PE15 0UG | 3.7 miles | – | – | – | – |
| Fenland Group PracticeMarch, PE15 0GN | 6.2 miles | 29 | 57% | 77% | Yes |
| George Clare SurgeryChatteris, PE16 6EX | 6.6 miles | 10 | 45% | 64% | Yes |
| Upwell Health CentreWisbech, PE14 9BT | 6.8 miles | 26 | 65% | 70% | Yes |
| Parson Drove SurgeryWisbech, PE13 4LF | 7.7 miles | 13 | 61% | 61% | Yes |
| North Brink PracticeWisbech, PE13 1JU | 8.5 miles | 32 | 52% | 74% | Yes |
| Trinity SurgeryWisbech, PE13 3UZ | 8.6 miles | 71 | 76% | 84% | Yes |
Mercheford House is 0.4 miles away, scores 74 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Riverside Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Riverside Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01354 661922.
How do patients rate Riverside Practice?
In the 2026 NHS GP Patient Survey, 76% of patients at Riverside Practice said their overall experience was good. The England average is 77%. 44% found it easy to get through by phone (England 57%). Its GPScore is 38 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Riverside Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Riverside Practice as Requires improvement at its last published inspection (report published 13 May 2022).
What are the opening times of Riverside Practice?
Reception is open Monday 8:15am to 1pm 2pm to 6pm, Tuesday 8:15am to 1pm 2pm to 6pm, Wednesday 8:15am to 1pm 2pm to 6pm, Thursday 8:15am to 1pm 2pm to 6pm, Friday 8:15am to 1pm 2pm to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 5 July 2024. Bank holidays may differ.
How do I contact Riverside Practice?
Call 01354 661922 or visit its website, riversidepractice.com. You can also book and order repeat prescriptions in the NHS App. The address is 23 Marylebone Road, March, PE15 8BG.
How many patients are registered at Riverside Practice?
Around 7,432 patients are registered (January 2025). The surgery is part of Fenland PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.