GP surgery in Wickford
Robert Frew Medical Centre
Silva Island Way, Wickford, SS12 9NR
Scores 58 out of 100, average for a GP surgery in England. 78% of patients say their experience is good and 53% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 51
- Easy to get through on the phone34
- Easy to contact online86
- Good experience of getting in touch79
- Did not wait too long for the appointment27
Quality of care 67
- Patients rate the surgery as good46
- Patients got what they needed94
- Doctors and nurses listen32
- Patients trust the staff75
- Inspection rating (Good)50
- Health checks and screening done65
- Meets NHS clinical targets78
- Children vaccinated on time69
What patients say
119 patients answered the 2026 NHS survey about this surgery.
53%
find the phone easy
below the England average (57%)
78%
say their experience is good
about the England average (77%)
+9
change since last year
2025: 69% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 53% | 57% | 26% |
| Easy to contact via website | 75% | 58% | 38% |
| Easy to contact via NHS App | 65% | 54% | 28% |
| Reception staff helpful | 85% | 85% | 83% |
| Seeing the same person | |||
| Has a preferred clinician | 28% | 31% | 32% |
| Sees preferred clinician | 39% | 42% | 27% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 81% |
| Next steps within 2 days | 88% | 93% | 97% |
| Good experience of contacting | 85% | 73% | 57% |
| The appointment | |||
| Offered a choice of time or day | 50% | 57% | 35% |
| Waiting time was about right | 63% | 69% | 73% |
| Remote appointment | 21% | 26% | 27% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 85% |
| Treated with care and concern | 84% | 86% | 82% |
| Considered mental wellbeing | 73% | 75% | 62% |
| Had all the information needed | 87% | 92% | 90% |
| Confidence and trust | 96% | 93% | 89% |
| Involved in decisions | 92% | 92% | 91% |
| Needs were met | 98% | 90% | 88% |
| Overall | |||
| Overall experience good | 78% | 77% | 69% |
| Living with a long-term condition | |||
| Confident managing conditions | 88% | 79% | 77% |
| Supported by local services | 62% | 70% | 65% |
| Discussed managing condition | 46% | 43% | 33% |
| Agreed a care plan | 47% | 46% | 46% |
Green means at least 2 points better than England, red at least 2 points worse. With about 119 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 8 December 2023. Bank holidays may differ.
- Address
- Silva Island Way, Wickford, SS12 9NR
- Phone
- 01268 209229
- Website
- www.robertfrewsurgery.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Wickford PCN (a group of local surgeries that share services)
- NHS code
- F81036 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Shotgate Surgery
- 340 Southend Road, Wickford, SS11 8QS
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 3 November 2017
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.9% | 15.2% |
| Diabetes | 7.7% | 7.9% |
| Asthma | 5.8% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 2.7% | 3.0% |
| Depression | 14.5% | 14.3% |
| Obesity | 11.9% | 13.9% |
| Smoking | 10.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 76% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 85% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 76% | 78% |
| Asthma: annual review | 56% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Robert Frew Medical Centrethis surgery | – | 58 | 53% | 78% | Yes |
| London Road SurgeryWickford, SS12 0AA | 1.0 miles | 35 | 38% | 80% | Yes |
| Swanwood PartnershipWickford, SS12 0AG | 1.1 miles | 44 | 41% | 83% | Yes |
| Felmores Medical CentreBasildon, SS13 1PN | 2.0 miles | 19 | 59% | 68% | Yes |
| Aryan Medical CentreBasildon, SS13 1PN | 2.0 miles | 72 | 70% | 80% | Yes |
| Murree Medical GroupBasildon, SS13 1AJ | 2.0 miles | 0 | 18% | 44% | Yes |
| St Georges Medical PracticeBenfleet, SS7 4EA | 2.2 miles | 20 | 49% | 58% | Yes |
| Dr Khan & PartnersBenfleet, SS7 4EA | 2.2 miles | 41 | 57% | 81% | Yes |
| Fryerns Medical CentreBasildon, SS14 3SS | 2.6 miles | 6 | 40% | 55% | Yes |
| Matching Green SurgeryBasildon, SS14 2PB | 2.7 miles | 30 | 60% | 73% | Yes |
Aryan Medical Centre is 2.0 miles away, scores 72 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Robert Frew Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Robert Frew Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01268 209229.
How do patients rate Robert Frew Medical Centre?
In the 2026 NHS GP Patient Survey, 78% of patients at Robert Frew Medical Centre said their overall experience was good. The England average is 77%. 53% found it easy to get through by phone (England 57%). Its GPScore is 58 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Robert Frew Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Robert Frew Medical Centre as Good at its last published inspection (report published 3 November 2017).
What are the opening times of Robert Frew Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 8 December 2023. Bank holidays may differ.
How do I contact Robert Frew Medical Centre?
Call 01268 209229 or visit its website, www.robertfrewsurgery.com. You can also book and order repeat prescriptions in the NHS App. The address is Silva Island Way, Wickford, SS12 9NR.
Does Robert Frew Medical Centre have a branch surgery?
Yes. Robert Frew Medical Centre also runs Shotgate Surgery (340 Southend Road, Wickford, SS11 8QS). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Robert Frew Medical Centre?
Around 18,248 patients are registered (January 2025). The surgery is part of Wickford PCN, a group of local surgeries that share staff and services, in the Essex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.