GP surgery in Crowborough
Rotherfield Surgery
The Brook Health Centre, Crowborough Hill, Crowborough, TN6 2ED
Scores 8 out of 100, poor for a GP surgery in England. 66% of patients say their experience is good and 36% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 16
- Easy to get through on the phone10
- Easy to contact online1
- Good experience of getting in touch8
- Did not wait too long for the appointment52
Quality of care 4
- Patients rate the surgery as good14
- Patients got what they needed14
- Doctors and nurses listen16
- Patients trust the staff12
- Inspection rating (Not rated)–
- Health checks and screening done4
- Meets NHS clinical targets28
- Children vaccinated on time71
What patients say
100 patients answered the 2026 NHS survey about this surgery.
36%
find the phone easy
well below the England average (57%)
66%
say their experience is good
well below the England average (77%)
-2
change since last year
2025: 68% · 2026: 66%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 36% | 57% | 43% |
| Easy to contact via website | 20% | 58% | 24% |
| Easy to contact via NHS App | 25% | 54% | 31% |
| Reception staff helpful | 88% | 85% | 84% |
| Seeing the same person | |||
| Has a preferred clinician | 22% | 31% | 42% |
| Sees preferred clinician | 28% | 42% | 27% |
| What happened when they got in touch | |||
| Knew what would happen next | 74% | 84% | 71% |
| Next steps within 2 days | 93% | 93% | 94% |
| Good experience of contacting | 55% | 73% | 59% |
| The appointment | |||
| Offered a choice of time or day | 46% | 57% | 37% |
| Waiting time was about right | 72% | 69% | 60% |
| Remote appointment | 21% | 26% | 12% |
| The doctor or nurse | |||
| Good at listening | 81% | 87% | 85% |
| Treated with care and concern | 79% | 86% | 85% |
| Considered mental wellbeing | 69% | 75% | 70% |
| Had all the information needed | 90% | 92% | 94% |
| Confidence and trust | 87% | 93% | 93% |
| Involved in decisions | 88% | 92% | 91% |
| Needs were met | 85% | 90% | 94% |
| Overall | |||
| Overall experience good | 66% | 77% | 68% |
| Living with a long-term condition | |||
| Confident managing conditions | 86% | 79% | 89% |
| Supported by local services | 80% | 70% | 72% |
| Discussed managing condition | 40% | 43% | 29% |
| Agreed a care plan | 22% | 46% | 58% |
Green means at least 2 points better than England, red at least 2 points worse. With about 100 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 9am to 1pm |
| Tuesday | 9am to 1pm |
| Wednesday | 9am to 1pm |
| Thursday | 9am to 1pm |
| Friday | 9am to 1pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 28 March 2018. Bank holidays may differ.
- Address
- The Brook Health Centre, Crowborough Hill, Crowborough, TN6 2ED
- Phone
- 01892 852415
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- High Weald PCN (a group of local surgeries that share services)
- NHS code
- G81043 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Davies
- The Brook Health Centre, Crowborough Hill, Jarvis Brook, Crowborough, TN6 2ED · 01892 652850
Access and facilities
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.1% | 15.2% |
| Diabetes | 6.5% | 7.9% |
| Asthma | 7.4% | 6.6% |
| COPD | 1.9% | 1.9% |
| Coronary heart disease | 2.8% | 3.0% |
| Depression | 16.7% | 14.3% |
| Obesity | 10.4% | 13.9% |
| Smoking | 12.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 56% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 59% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 58% | 78% |
| Asthma: annual review | 45% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Rotherfield Surgerythis surgery | – | 8 | 36% | 66% | Yes |
| Saxonbury House SurgeryCrowborough, TN6 1DL | 1.2 miles | 32 | 25% | 70% | Yes |
| Beacon SurgeryCrowborough, TN6 1AH | 1.4 miles | 84 | 64% | 90% | Yes |
| Woodhill SurgeryMayfield, TN20 6BW | 3.6 miles | 90 | 89% | 91% | Yes |
| Groombridge and Hartfield Medical GroupTunbridge Wells, TN3 9QP | 4.5 miles | 96 | 93% | 99% | Yes |
| Buxted Medical CentreUckfield, TN22 5FD | 4.7 miles | 15 | 28% | 63% | Yes |
| Rusthall Medical PracticeTunbridge Wells, TN4 8UW | 6.2 miles | 86 | 61% | 90% | Yes |
| Lonsdale Medical CentreTunbridge Wells, TN1 1PE | 6.6 miles | 79 | 67% | 86% | Yes |
| Bird-in-Eye SurgeryUckfield, TN22 5AW | 6.7 miles | 43 | 55% | 81% | Yes |
| Wadhurst Medical GroupWadhurst, TN5 6BJ | 6.8 miles | 10 | 29% | 66% | Yes |
Saxonbury House Surgery is 1.2 miles away, scores 32 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Rotherfield Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Rotherfield Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01892 852415.
How do patients rate Rotherfield Surgery?
In the 2026 NHS GP Patient Survey, 66% of patients at Rotherfield Surgery said their overall experience was good. The England average is 77%. 36% found it easy to get through by phone (England 57%). Its GPScore is 8 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What are the opening times of Rotherfield Surgery?
Reception is open Monday 9am to 1pm, Tuesday 9am to 1pm, Wednesday 9am to 1pm, Thursday 9am to 1pm, Friday 9am to 1pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 28 March 2018. Bank holidays may differ.
How do I contact Rotherfield Surgery?
Call 01892 852415. You can also book and order repeat prescriptions in the NHS App. The address is The Brook Health Centre, Crowborough Hill, Crowborough, TN6 2ED.
Does Rotherfield Surgery have a branch surgery?
Yes. Rotherfield Surgery also runs Davies (The Brook Health Centre, Crowborough Hill, Jarvis Brook, Crowborough, TN6 2ED). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Rotherfield Surgery?
Around 7,463 patients are registered (January 2025). The surgery is part of High Weald PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.