GP surgery in Tunbridge Wells
Rusthall Medical Practice
Nellington Road, Rusthall, Tunbridge Wells, TN4 8UW
Scores 86 out of 100, excellent for a GP surgery in England. 90% of patients say their experience is good and 61% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 74
- Easy to get through on the phone49
- Easy to contact online70
- Good experience of getting in touch68
- Did not wait too long for the appointment92
Quality of care 94
- Patients rate the surgery as good86
- Patients got what they needed98
- Doctors and nurses listen86
- Patients trust the staff74
- Inspection rating (Good)50
- Health checks and screening done96
- Meets NHS clinical targets73
- Children vaccinated on time65
What patients say
104 patients answered the 2026 NHS survey about this surgery.
61%
find the phone easy
above the England average (57%)
90%
say their experience is good
well above the England average (77%)
-1
change since last year
2025: 91% · 2026: 90%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 61% | 57% | 63% |
| Easy to contact via website | 66% | 58% | 56% |
| Easy to contact via NHS App | 62% | 54% | 52% |
| Reception staff helpful | 94% | 85% | 83% |
| Seeing the same person | |||
| Has a preferred clinician | 53% | 31% | 49% |
| Sees preferred clinician | 69% | 42% | 76% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 86% |
| Next steps within 2 days | 96% | 93% | 98% |
| Good experience of contacting | 81% | 73% | 81% |
| The appointment | |||
| Offered a choice of time or day | 46% | 57% | 58% |
| Waiting time was about right | 89% | 69% | 86% |
| Remote appointment | 27% | 26% | 38% |
| The doctor or nurse | |||
| Good at listening | 94% | 87% | 94% |
| Treated with care and concern | 96% | 86% | 96% |
| Considered mental wellbeing | 79% | 75% | 82% |
| Had all the information needed | 99% | 92% | 97% |
| Confidence and trust | 96% | 93% | 97% |
| Involved in decisions | 97% | 92% | 99% |
| Needs were met | 99% | 90% | 95% |
| Overall | |||
| Overall experience good | 90% | 77% | 91% |
| Living with a long-term condition | |||
| Confident managing conditions | 89% | 79% | 89% |
| Supported by local services | 78% | 70% | 89% |
| Discussed managing condition | 42% | 43% | 49% |
| Agreed a care plan | 40% | 46% | 37% |
Green means at least 2 points better than England, red at least 2 points worse. With about 104 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 22 December 2023. Bank holidays may differ.
- Address
- Nellington Road, Rusthall, Tunbridge Wells, TN4 8UW
- Phone
- 01892 515142
- Website
- www.rusthallmedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Tunbridge Wells PCN (a group of local surgeries that share services)
- NHS code
- G82152 · NHS profile
Access and facilities
- Disabled parking
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 31 May 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.9% | 15.2% |
| Diabetes | 8.1% | 7.9% |
| Asthma | 7.0% | 6.6% |
| COPD | 1.7% | 1.9% |
| Coronary heart disease | 2.8% | 3.0% |
| Depression | 20.8% | 14.3% |
| Obesity | 9.7% | 13.9% |
| Smoking | 11.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 82% | 67% |
| Cervical screening, women 50-64 | 86% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 75% | 57% |
| Diabetes: annual foot check | 89% | 78% |
| Asthma: annual review | 75% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Rusthall Medical Practicethis surgery | – | 86 | 61% | 90% | Yes |
| The Wells Medical PracticeTunbridge Wells, TN4 9TF | 1.6 miles | 68 | 41% | 87% | Yes |
| Lonsdale Medical CentreTunbridge Wells, TN1 1PE | 1.6 miles | 79 | 67% | 86% | Yes |
| Grosvenor & St James Medical CentreTunbridge Wells, TN1 2DX | 1.7 miles | 70 | 62% | 86% | Yes |
| St Andrews Medical CentreTunbridge Wells, TN4 0NA | 2.1 miles | 62 | 61% | 78% | Yes |
| Kingswood SurgeryTunbridge Wells, TN2 4UH | 2.3 miles | 59 | 60% | 84% | Yes |
| Groombridge and Hartfield Medical GroupTunbridge Wells, TN3 9QP | 2.3 miles | 96 | 93% | 99% | Yes |
| Speldhurst & Greggswood Medical GroupTunbridge Wells, TN2 3JL | 2.7 miles | 38 | 54% | 69% | Yes |
| Tonbridge Medical GroupTonbridge, TN9 1EP | 4.4 miles | 46 | 68% | 83% | Yes |
| Waterfield House SurgeryTunbridge Wells, TN2 4LR | 4.6 miles | 58 | 54% | 77% | Yes |
Groombridge and Hartfield Medical Group is 2.3 miles away, scores 96 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Rusthall Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Rusthall Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01892 515142.
How do patients rate Rusthall Medical Practice?
In the 2026 NHS GP Patient Survey, 90% of patients at Rusthall Medical Practice said their overall experience was good. The England average is 77%. 61% found it easy to get through by phone (England 57%). Its GPScore is 86 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Rusthall Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Rusthall Medical Practice as Good at its last published inspection (report published 31 May 2017).
What are the opening times of Rusthall Medical Practice?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 22 December 2023. Bank holidays may differ.
How do I contact Rusthall Medical Practice?
Call 01892 515142 or visit its website, www.rusthallmedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Nellington Road, Rusthall, Tunbridge Wells, TN4 8UW.
How many patients are registered at Rusthall Medical Practice?
Around 6,805 patients are registered (January 2025). The surgery is part of Tunbridge Wells PCN, a group of local surgeries that share staff and services, in the Kent and Medway NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.