GP surgery in Chelsea
Royal Hospital Chelsea
Royal Hospital Road, Chelsea, London, SW3 4SR
Scores 100 out of 100, excellent for a GP surgery in England. 99% of patients say their experience is good and 95% find it easy to get through on the phone (England: 77% and 57%).
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 100
- Easy to get through on the phone98
- Easy to contact online100
- Good experience of getting in touch99
- Did not wait too long for the appointment100
Quality of care 100
- Patients rate the surgery as good100
- Patients got what they needed100
- Doctors and nurses listen100
- Patients trust the staff99
- Inspection rating (Not rated)–
- Meets NHS clinical targets–
What patients say
92 patients answered the 2026 NHS survey about this surgery.
95%
find the phone easy
well above the England average (57%)
99%
say their experience is good
well above the England average (77%)
-1
change since last year
2025: 100% · 2026: 99%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 95% | 57% | 99% |
| Easy to contact via website | 95% | 58% | 97% |
| Easy to contact via NHS App | 87% | 54% | 90% |
| Reception staff helpful | 99% | 85% | 100% |
| Seeing the same person | |||
| Has a preferred clinician | 37% | 31% | 45% |
| Sees preferred clinician | 100% | 42% | 94% |
| What happened when they got in touch | |||
| Knew what would happen next | 99% | 84% | 99% |
| Next steps within 2 days | 100% | 93% | 97% |
| Good experience of contacting | 98% | 73% | 100% |
| The appointment | |||
| Offered a choice of time or day | 97% | 57% | 96% |
| Waiting time was about right | 98% | 69% | 99% |
| Remote appointment | 7% | 26% | 2% |
| The doctor or nurse | |||
| Good at listening | 100% | 87% | 100% |
| Treated with care and concern | 98% | 86% | 100% |
| Considered mental wellbeing | 93% | 75% | 95% |
| Had all the information needed | 99% | 92% | 100% |
| Confidence and trust | 100% | 93% | 100% |
| Involved in decisions | 100% | 92% | 99% |
| Needs were met | 100% | 90% | 99% |
| Overall | |||
| Overall experience good | 99% | 77% | 100% |
| Living with a long-term condition | |||
| Confident managing conditions | 90% | 79% | 95% |
| Supported by local services | 97% | 70% | 99% |
| Discussed managing condition | 78% | 43% | 71% |
| Agreed a care plan | 60% | 46% | 73% |
Green means at least 2 points better than England, red at least 2 points worse. With about 92 replies, a gap of a few points may just be chance.
Opening times and contact
Opening times not collected yet.
- Address
- Royal Hospital Road, Chelsea, London, SW3 4SR
- Phone
- 020 78815267
- Works with
- Brompton Health PCN (a group of local surgeries that share services)
- NHS code
- E87711
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Quick survey · 10 questions, one tap each
Nobody has answered yet. Be the first: your answers show here once three people have replied.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are saved and will show here once enough people have replied.
Reviews
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Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Royal Hospital Chelseathis surgery | – | 100 | 95% | 99% | – |
| Belgrave Medical CentreLondon, SW1W 8NA | 0.3 miles | 42 | 76% | 77% | Yes |
| Health Partners at Violet MelchettLondon, SW3 5RR | 0.4 miles | 77 | 74% | 87% | Yes |
| The Chelsea PracticeLondon, SW3 5DD | 0.4 miles | 97 | 97% | 95% | Yes |
| Belgravia SurgeryLondon, SW1W 9PY | 0.6 miles | 42 | 51% | 84% | Yes |
| Knightsbridge Medical CentreLondon, SW1X 0ET | 0.7 miles | 70 | 73% | 84% | Yes |
| Pimlico Health at the Marven SurgeryLondon, SW1V 3EB | 0.8 miles | 69 | 80% | 87% | Yes |
| Victoria Medical CentreLondon, SW1V 1SN | 0.9 miles | 17 | 50% | 67% | Yes |
| The Good PracticeLondon, SW10 0LR | 0.9 miles | 82 | 85% | 90% | Yes |
| Battersea Fields PracticeLondon, SW11 5JP | 1.0 miles | 31 | 52% | 75% | Yes |
Common questions
How do patients rate Royal Hospital Chelsea?
In the 2026 NHS GP Patient Survey, 99% of patients at Royal Hospital Chelsea said their overall experience was good. The England average is 77%. 95% found it easy to get through by phone (England 57%). Its GPScore is 100 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
How do I contact Royal Hospital Chelsea?
Call 020 78815267. The address is Royal Hospital Road, Chelsea, London, SW3 4SR.
How many patients are registered at Royal Hospital Chelsea?
Around 269 patients are registered (January 2026). The surgery is part of Brompton Health PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.