GP surgery in Torridge
Ruby Country Medical Group
Holsworthy Medical Centre, Dobles Lane, Holsworthy, EX22 6GH
Scores 13 out of 100, poor for a GP surgery in England. 72% of patients say their experience is good and 40% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2020. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 6
- Easy to get through on the phone14
- Easy to contact online2
- Good experience of getting in touch11
- Did not wait too long for the appointment9
Quality of care 29
- Patients rate the surgery as good25
- Patients got what they needed48
- Doctors and nurses listen36
- Patients trust the staff42
- Inspection rating (Good)50
- Health checks and screening done7
- Meets NHS clinical targets50
- Children vaccinated on time87
What patients say
102 patients answered the 2026 NHS survey about this surgery.
40%
find the phone easy
well below the England average (57%)
72%
say their experience is good
below the England average (77%)
-3
change since last year
2025: 74% · 2026: 72%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 40% | 57% | 45% |
| Easy to contact via website | 26% | 58% | 23% |
| Easy to contact via NHS App | 28% | 54% | 22% |
| Reception staff helpful | 83% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 34% | 31% | 32% |
| Sees preferred clinician | 8% | 42% | 24% |
| What happened when they got in touch | |||
| Knew what would happen next | 81% | 84% | 91% |
| Next steps within 2 days | 95% | 93% | 91% |
| Good experience of contacting | 58% | 73% | 69% |
| The appointment | |||
| Offered a choice of time or day | 49% | 57% | 45% |
| Waiting time was about right | 52% | 69% | 48% |
| Remote appointment | 13% | 26% | 29% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 92% |
| Treated with care and concern | 87% | 86% | 90% |
| Considered mental wellbeing | 63% | 75% | 78% |
| Had all the information needed | 92% | 92% | 95% |
| Confidence and trust | 93% | 93% | 95% |
| Involved in decisions | 89% | 92% | 95% |
| Needs were met | 91% | 90% | 93% |
| Overall | |||
| Overall experience good | 72% | 77% | 74% |
| Living with a long-term condition | |||
| Confident managing conditions | 61% | 79% | 91% |
| Supported by local services | 67% | 70% | 76% |
| Discussed managing condition | 34% | 43% | 47% |
| Agreed a care plan | 58% | 46% | 44% |
Green means at least 2 points better than England, red at least 2 points worse. With about 102 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 26 October 2022. Bank holidays may differ.
- Address
- Holsworthy Medical Centre, Dobles Lane, Holsworthy, EX22 6GH
- Phone
- 01409 253692
- [email protected]
- Website
- www.rubycountrymedicalgroup.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Coast and Country PCN (a group of local surgeries that share services)
- NHS code
- L83069 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Hatherleigh Medical Centre
- Bridge Street, Hatherleigh, Okehampton, EX20 3HZ
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 29 October 2020
This rating is 5 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 21.4% | 15.2% |
| Diabetes | 9.2% | 7.9% |
| Asthma | 8.6% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 5.4% | 3.0% |
| Depression | 9.0% | 14.3% |
| Obesity | 17.0% | 13.9% |
| Smoking | 11.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 69% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 54% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 57% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 56% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Ruby Country Medical Groupthis surgery | – | 13 | 40% | 72% | Yes |
| Bradworthy SurgeryHolsworthy, EX22 7SY | 5.9 miles | 99 | 90% | 98% | Yes |
| Stratton Medical CentreBude, EX23 9BP | 7.3 miles | 61 | 63% | 79% | Yes |
| Black Torrington SurgeryBeaworthy, EX21 5QE | 7.5 miles | 57 | 91% | 78% | Yes |
| Neetside SurgeryBude, EX23 8LA | 8.6 miles | 61 | 62% | 82% | Yes |
| Castle Gardens SurgeryTorrington, EX38 8EU | 13.0 miles | 86 | 80% | 92% | Yes |
| Torrington Health CentreTorrington, EX38 8EL | 13.0 miles | 92 | 96% | 90% | Yes |
| Launceston Medical CentreLaunceston, PL15 9HH | 13.2 miles | 62 | 42% | 84% | Yes |
| Hartland SurgeryBideford, EX39 6BL | 13.3 miles | 94 | 99% | 91% | Yes |
| Bideford Medical CentreBideford, EX39 3AF | 15.0 miles | 80 | 67% | 81% | Yes |
Bradworthy Surgery is 5.9 miles away, scores 99 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Ruby Country Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Ruby Country Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 01409 253692.
How do patients rate Ruby Country Medical Group?
In the 2026 NHS GP Patient Survey, 72% of patients at Ruby Country Medical Group said their overall experience was good. The England average is 77%. 40% found it easy to get through by phone (England 57%). Its GPScore is 13 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Ruby Country Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Ruby Country Medical Group as Good at its last published inspection (report published 29 October 2020).
What are the opening times of Ruby Country Medical Group?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 26 October 2022. Bank holidays may differ.
How do I contact Ruby Country Medical Group?
Call 01409 253692 or visit its website, www.rubycountrymedicalgroup.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Holsworthy Medical Centre, Dobles Lane, Holsworthy, EX22 6GH.
Does Ruby Country Medical Group have a branch surgery?
Yes. Ruby Country Medical Group also runs Hatherleigh Medical Centre (Bridge Street, Hatherleigh, Okehampton, EX20 3HZ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Ruby Country Medical Group?
Around 15,315 patients are registered (January 2025). The surgery is part of Coast and Country PCN, a group of local surgeries that share staff and services, in the Devon NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.