GP surgery in Cornwall
Neetside Surgery
Leven Road, Bude, EX23 8LA
Scores 61 out of 100, good for a GP surgery in England. 82% of patients say their experience is good and 62% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2015. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 60
- Easy to get through on the phone50
- Easy to contact online94
- Good experience of getting in touch38
- Did not wait too long for the appointment72
Quality of care 60
- Patients rate the surgery as good62
- Patients got what they needed54
- Doctors and nurses listen27
- Patients trust the staff65
- Inspection rating (Outstanding)98
- Health checks and screening done13
- Meets NHS clinical targets46
- Children vaccinated on time43
What patients say
116 patients answered the 2026 NHS survey about this surgery.
62%
find the phone easy
above the England average (57%)
82%
say their experience is good
above the England average (77%)
-4
change since last year
2025: 86% · 2026: 82%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 62% | 57% | 75% |
| Easy to contact via website | 82% | 58% | 81% |
| Easy to contact via NHS App | 53% | 54% | 69% |
| Reception staff helpful | 87% | 85% | 97% |
| Seeing the same person | |||
| Has a preferred clinician | 34% | 31% | 36% |
| Sees preferred clinician | 60% | 42% | 47% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 89% |
| Next steps within 2 days | 98% | 93% | 96% |
| Good experience of contacting | 72% | 73% | 84% |
| The appointment | |||
| Offered a choice of time or day | 49% | 57% | 46% |
| Waiting time was about right | 79% | 69% | 82% |
| Remote appointment | 30% | 26% | 21% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 92% |
| Treated with care and concern | 87% | 86% | 91% |
| Considered mental wellbeing | 75% | 75% | 79% |
| Had all the information needed | 95% | 92% | 96% |
| Confidence and trust | 95% | 93% | 97% |
| Involved in decisions | 91% | 92% | 97% |
| Needs were met | 92% | 90% | 93% |
| Overall | |||
| Overall experience good | 82% | 77% | 86% |
| Living with a long-term condition | |||
| Confident managing conditions | 71% | 79% | 79% |
| Supported by local services | 70% | 70% | 72% |
| Discussed managing condition | 37% | 43% | 44% |
| Agreed a care plan | 36% | 46% | 40% |
Green means at least 2 points better than England, red at least 2 points worse. With about 116 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 1pm 2pm to 6pm 6:15pm to 8pm |
| Tuesday | 8:30am to 1pm 2pm to 6pm |
| Wednesday | 8:30am to 1pm 2pm to 6pm |
| Thursday | 8:30am to 1pm 2pm to 6pm |
| Friday | 8:30am to 1pm 2pm to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 21 November 2023. Bank holidays may differ.
- Address
- Leven Road, Bude, EX23 8LA
- Phone
- 01288 270580
- [email protected]
- Website
- www.neetsidesurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Coast and Country PCN (a group of local surgeries that share services)
- NHS code
- Y01127 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 16 July 2015
This rating is 11 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Outstanding |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.4% | 15.2% |
| Diabetes | 7.0% | 7.9% |
| Asthma | 7.8% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 5.0% | 3.0% |
| Depression | 11.4% | 14.3% |
| Obesity | 12.9% | 13.9% |
| Smoking | 13.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 66% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 74% | 78% |
| Asthma: annual review | 42% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Neetside Surgerythis surgery | – | 61 | 62% | 82% | Yes |
| Stratton Medical CentreBude, EX23 9BP | 1.3 miles | 61 | 63% | 79% | Yes |
| Ruby Country Medical GroupHolsworthy, EX22 6GH | 8.6 miles | 13 | 40% | 72% | Yes |
| Bradworthy SurgeryHolsworthy, EX22 7SY | 8.6 miles | 99 | 90% | 98% | Yes |
| Hartland SurgeryBideford, EX39 6BL | 11.6 miles | 94 | 99% | 91% | Yes |
| Bottreaux SurgeryBoscastle, PL35 0BG | 11.9 miles | 71 | 68% | 88% | Yes |
| Camelford Medical CentreCamelford, PL32 9YT | 15.3 miles | 19 | 29% | 70% | Yes |
| Launceston Medical CentreLaunceston, PL15 9HH | 16.1 miles | 62 | 42% | 84% | Yes |
| Bideford Medical CentreBideford, EX39 3AF | 19.5 miles | 80 | 67% | 81% | Yes |
| Wooda SurgeryBideford, EX39 4AU | 19.9 miles | 91 | 81% | 97% | Yes |
Bradworthy Surgery is 8.6 miles away, scores 99 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Neetside Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Neetside Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01288 270580.
How do patients rate Neetside Surgery?
In the 2026 NHS GP Patient Survey, 82% of patients at Neetside Surgery said their overall experience was good. The England average is 77%. 62% found it easy to get through by phone (England 57%). Its GPScore is 61 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Neetside Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Neetside Surgery as Outstanding at its last published inspection (report published 16 July 2015).
What are the opening times of Neetside Surgery?
Reception is open Monday 8:30am to 1pm 2pm to 6pm 6:15pm to 8pm, Tuesday 8:30am to 1pm 2pm to 6pm, Wednesday 8:30am to 1pm 2pm to 6pm, Thursday 8:30am to 1pm 2pm to 6pm, Friday 8:30am to 1pm 2pm to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 21 November 2023. Bank holidays may differ.
How do I contact Neetside Surgery?
Call 01288 270580 or visit its website, www.neetsidesurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Leven Road, Bude, EX23 8LA.
How many patients are registered at Neetside Surgery?
Around 6,458 patients are registered (January 2025). The surgery is part of Coast and Country PCN, a group of local surgeries that share staff and services, in the Cornwall and the Isles of Scilly NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.