GP surgery in Wolverhampton
Rwt Practices Penn Manor Medical Centre
Manor Road, Penn, Wolverhampton, WV4 5PY
Scores 28 out of 100, below average for a GP surgery in England. 74% of patients say their experience is good and 45% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2021. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 26
- Easy to get through on the phone20
- Easy to contact online69
- Good experience of getting in touch22
- Did not wait too long for the appointment38
Quality of care 33
- Patients rate the surgery as good32
- Patients got what they needed51
- Doctors and nurses listen64
- Patients trust the staff45
- Inspection rating (Good)50
- Health checks and screening done18
- Meets NHS clinical targets20
- Children vaccinated on time30
What patients say
92 patients answered the 2026 NHS survey about this surgery.
44%
find the phone easy
well below the England average (57%)
74%
say their experience is good
below the England average (77%)
+10
change since last year
2025: 64% · 2026: 74%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 44% | 57% | 25% |
| Easy to contact via website | 66% | 58% | 44% |
| Easy to contact via NHS App | 70% | 54% | 59% |
| Reception staff helpful | 86% | 85% | 73% |
| Seeing the same person | |||
| Has a preferred clinician | 33% | 31% | 31% |
| Sees preferred clinician | 20% | 42% | 32% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 89% |
| Next steps within 2 days | 94% | 93% | 90% |
| Good experience of contacting | 65% | 73% | 55% |
| The appointment | |||
| Offered a choice of time or day | 54% | 57% | 45% |
| Waiting time was about right | 67% | 69% | 57% |
| Remote appointment | 30% | 26% | 30% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 74% |
| Treated with care and concern | 80% | 86% | 69% |
| Considered mental wellbeing | 65% | 75% | 58% |
| Had all the information needed | 89% | 92% | 93% |
| Confidence and trust | 93% | 93% | 86% |
| Involved in decisions | 92% | 92% | 93% |
| Needs were met | 91% | 90% | 74% |
| Overall | |||
| Overall experience good | 74% | 77% | 64% |
| Living with a long-term condition | |||
| Confident managing conditions | 80% | 79% | 77% |
| Supported by local services | 75% | 70% | 57% |
| Discussed managing condition | 57% | 43% | 38% |
| Agreed a care plan | 39% | 46% | 44% |
Green means at least 2 points better than England, red at least 2 points worse. With about 92 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 24 January 2025. Bank holidays may differ.
- Address
- Manor Road, Penn, Wolverhampton, WV4 5PY
- Phone
- 01902 575142
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Wolverhampton Rwt PCN (a group of local surgeries that share services)
- NHS code
- M92011 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Alfred Squire Medical Practice
- Alfred Squire Road, Wolverhampton, WV11 1XU
- Lea Road Medical Practice
- 35 Lea Road, Wolverhampton, WV3 0LS
- Oxley Surgery
- Pendeford Health Centre, Whitburn Close, Wolverhampton, WV9 5NJ
- Warstones Surgery
- Pinfold Grove, Wolverhampton, WV4 4PS
- West Park Surgery
- Park Road West, Wolverhampton, WV1 4PW
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.8% | 15.2% |
| Diabetes | 9.7% | 7.9% |
| Asthma | 6.3% | 6.6% |
| COPD | 1.8% | 1.9% |
| Coronary heart disease | 3.5% | 3.0% |
| Depression | 15.8% | 14.3% |
| Obesity | 18.4% | 13.9% |
| Smoking | 13.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 64% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 60% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 66% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 73% | 78% |
| Asthma: annual review | 64% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Rwt Practices Penn Manor Medical Centrethis surgery | – | 28 | 45% | 74% | Yes |
| Penn SurgeryWolverhampton, WV3 7LX | 0.6 miles | 97 | 91% | 91% | Yes |
| Coalway Road SurgeryWolverhampton, WV4 4PS | 0.9 miles | 34 | 34% | 83% | Yes |
| Northway Medical CentreDudley, DY3 3QY | 1.3 miles | 93 | 91% | 90% | Yes |
| Pennfields Medical CentreWolverhampton, WV3 0JH | 1.4 miles | 44 | 65% | 80% | Yes |
| Duncan Street Primary Care CentreWolverhampton, WV2 3AN | 1.4 miles | 46 | 55% | 81% | Yes |
| Health and BeyondWolverhampton, WV2 2AU | 1.9 miles | 7 | 40% | 71% | Yes |
| Bath Street Medical CentreDudley, DY3 1LS | 2.0 miles | – | – | – | – |
| Castlecroft Medical PracticeWolverhampton, WV3 8JN | 2.0 miles | 46 | 48% | 84% | Yes |
| The Ridgeway SurgeryDudley, DY3 3UH | 2.2 miles | 97 | 86% | 96% | Yes |
Penn Surgery is 0.6 miles away, scores 97 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Rwt Practices Penn Manor Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Rwt Practices Penn Manor Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01902 575142.
How do patients rate Rwt Practices Penn Manor Medical Centre?
In the 2026 NHS GP Patient Survey, 74% of patients at Rwt Practices Penn Manor Medical Centre said their overall experience was good. The England average is 77%. 45% found it easy to get through by phone (England 57%). Its GPScore is 28 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Rwt Practices Penn Manor Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Rwt Practices Penn Manor Medical Centre as Good at its last published inspection (report published 14 October 2021).
What are the opening times of Rwt Practices Penn Manor Medical Centre?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 24 January 2025. Bank holidays may differ.
How do I contact Rwt Practices Penn Manor Medical Centre?
Call 01902 575142. You can also book and order repeat prescriptions in the NHS App. The address is Manor Road, Penn, Wolverhampton, WV4 5PY.
Does Rwt Practices Penn Manor Medical Centre have a branch surgery?
Yes. Rwt Practices Penn Manor Medical Centre also runs Alfred Squire Medical Practice (Alfred Squire Road, Wolverhampton, WV11 1XU) and Lea Road Medical Practice (35 Lea Road, Wolverhampton, WV3 0LS) and Oxley Surgery (Pendeford Health Centre, Whitburn Close, Wolverhampton, WV9 5NJ) and Warstones Surgery (Pinfold Grove, Wolverhampton, WV4 4PS) and West Park Surgery (Park Road West, Wolverhampton, WV1 4PW). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Rwt Practices Penn Manor Medical Centre?
Around 37,708 patients are registered (January 2025). The surgery is part of Wolverhampton Rwt PCN, a group of local surgeries that share staff and services, in the Black Country NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.