GP surgery in Brighton and Hove
School House Surgery
School House, Hertford Road, Brighton, BN1 7GF
Scores 12 out of 100, poor for a GP surgery in England. 68% of patients say their experience is good and 51% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 19
- Easy to get through on the phone29
- Easy to contact online11
- Good experience of getting in touch41
- Did not wait too long for the appointment9
Quality of care 9
- Patients rate the surgery as good17
- Patients got what they needed42
- Doctors and nurses listen30
- Patients trust the staff22
- Inspection rating (Requires improvement)2
- Health checks and screening done6
- Meets NHS clinical targets55
- Children vaccinated on time39
What patients say
83 patients answered the 2026 NHS survey about this surgery.
51%
find the phone easy
below the England average (57%)
68%
say their experience is good
well below the England average (77%)
+2
change since last year
2025: 66% · 2026: 68%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 51% | 57% | 54% |
| Easy to contact via website | 38% | 58% | 20% |
| Easy to contact via NHS App | 48% | 54% | 50% |
| Reception staff helpful | 89% | 85% | 80% |
| Seeing the same person | |||
| Has a preferred clinician | 24% | 31% | 21% |
| Sees preferred clinician | 22% | 42% | 31% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 81% |
| Next steps within 2 days | 95% | 93% | 91% |
| Good experience of contacting | 72% | 73% | 69% |
| The appointment | |||
| Offered a choice of time or day | 66% | 57% | 58% |
| Waiting time was about right | 52% | 69% | 54% |
| Remote appointment | 31% | 26% | 33% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 80% |
| Treated with care and concern | 84% | 86% | 82% |
| Considered mental wellbeing | 65% | 75% | 70% |
| Had all the information needed | 84% | 92% | 90% |
| Confidence and trust | 89% | 93% | 85% |
| Involved in decisions | 95% | 92% | 94% |
| Needs were met | 90% | 90% | 84% |
| Overall | |||
| Overall experience good | 68% | 77% | 66% |
| Living with a long-term condition | |||
| Confident managing conditions | 64% | 79% | 77% |
| Supported by local services | 53% | 70% | 69% |
| Discussed managing condition | 33% | 43% | 48% |
| Agreed a care plan | 58% | 46% | 21% |
Green means at least 2 points better than England, red at least 2 points worse. With about 83 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8:30am to noon 2pm to 6pm |
| Tuesday | 8:30am to noon 2pm to 6pm |
| Wednesday | 8:30am to noon |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to noon 2pm to 5pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 16 June 2014. Bank holidays may differ.
- Address
- School House, Hertford Road, Brighton, BN1 7GF
- Phone
- 01273 551031
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Dean's and Central Brighton PCN (a group of local surgeries that share services)
- NHS code
- G81613 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Parish
- Church Surgery, Saunders Park Rise, Lewes Road, Brighton, BN2 4ES · 01273 684500
Access and facilities
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 23 December 2024
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 10.7% | 15.2% |
| Diabetes | 8.2% | 7.9% |
| Asthma | 5.4% | 6.6% |
| COPD | 2.5% | 1.9% |
| Coronary heart disease | 2.6% | 3.0% |
| Depression | 12.4% | 14.3% |
| Obesity | 10.9% | 13.9% |
| Smoking | 24.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 54% | 67% |
| Cervical screening, women 50-64 | 61% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 79% | 87% |
| Diabetes: blood pressure on target | 68% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 73% | 78% |
| Asthma: annual review | 53% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| School House Surgerythis surgery | – | 12 | 51% | 68% | Yes |
| The Haven PracticeBrighton, BN1 6HE | 0.6 miles | 91 | 91% | 91% | No |
| Preston Park SurgeryBrighton, BN1 6DP | 0.7 miles | 18 | 40% | 73% | Yes |
| The Avenue SurgeryBrighton, BN2 4GF | 0.7 miles | 3 | 19% | 59% | Yes |
| Park Crescent Health CentreBrighton, BN2 3HP | 0.9 miles | 10 | 34% | 61% | Yes |
| Stanford Medical CentreBrighton, BN1 6AG | 1.0 miles | 64 | 71% | 82% | Yes |
| Beaconsfield Medical PracticeBrighton, BN1 6AG | 1.0 miles | 58 | 59% | 87% | Yes |
| St. Peter's Medical CentreBrighton, BN1 4LA | 1.0 miles | 20 | 39% | 75% | Yes |
| Warmdene SurgeryBrighton, BN1 8DD | 1.1 miles | 88 | 77% | 90% | Yes |
| Carden SurgeryBrighton, BN1 8DD | 1.2 miles | 65 | 69% | 94% | Yes |
Stanford Medical Centre is 1.0 miles away, scores 64 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is School House Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), School House Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01273 551031.
How do patients rate School House Surgery?
In the 2026 NHS GP Patient Survey, 68% of patients at School House Surgery said their overall experience was good. The England average is 77%. 51% found it easy to get through by phone (England 57%). Its GPScore is 12 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for School House Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated School House Surgery as Requires improvement at its last published inspection (report published 23 December 2024).
What are the opening times of School House Surgery?
Reception is open Monday 8:30am to noon 2pm to 6pm, Tuesday 8:30am to noon 2pm to 6pm, Wednesday 8:30am to noon, Thursday 8:30am to 6pm, Friday 8:30am to noon 2pm to 5pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 16 June 2014. Bank holidays may differ.
How do I contact School House Surgery?
Call 01273 551031. You can also book and order repeat prescriptions in the NHS App. The address is School House, Hertford Road, Brighton, BN1 7GF.
Does School House Surgery have a branch surgery?
Yes. School House Surgery also runs Parish (Church Surgery, Saunders Park Rise, Lewes Road, Brighton, BN2 4ES). Patients register with the practice and can usually be seen at either site.
How many patients are registered at School House Surgery?
Around 5,076 patients are registered (January 2025). The surgery is part of Dean's and Central Brighton PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.