GP surgery in Brighton and Hove
The Haven Practice
100 Beaconsfield Villas, Brighton, BN1 6HE
Scores 91 out of 100, excellent for a GP surgery in England. 91% of patients say their experience is good and 91% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2021. It is not taking on new patients at the moment.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 96
- Easy to get through on the phone96
- Easy to contact online73
- Good experience of getting in touch92
- Did not wait too long for the appointment93
Quality of care 79
- Patients rate the surgery as good89
- Patients got what they needed55
- Doctors and nurses listen82
- Patients trust the staff54
- Inspection rating (Good)50
- Health checks and screening done68
- Meets NHS clinical targets68
- Children vaccinated on time42
What patients say
115 patients answered the 2026 NHS survey about this surgery.
91%
find the phone easy
well above the England average (57%)
91%
say their experience is good
well above the England average (77%)
+3
change since last year
2025: 88% · 2026: 91%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 91% | 57% | 93% |
| Easy to contact via website | 68% | 58% | 69% |
| Easy to contact via NHS App | 71% | 54% | 56% |
| Reception staff helpful | 95% | 85% | 99% |
| Seeing the same person | |||
| Has a preferred clinician | 34% | 31% | 42% |
| Sees preferred clinician | 67% | 42% | 62% |
| What happened when they got in touch | |||
| Knew what would happen next | 99% | 84% | 93% |
| Next steps within 2 days | 96% | 93% | 92% |
| Good experience of contacting | 91% | 73% | 92% |
| The appointment | |||
| Offered a choice of time or day | 89% | 57% | 88% |
| Waiting time was about right | 89% | 69% | 87% |
| Remote appointment | 19% | 26% | 14% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 87% |
| Treated with care and concern | 88% | 86% | 79% |
| Considered mental wellbeing | 75% | 75% | 73% |
| Had all the information needed | 93% | 92% | 94% |
| Confidence and trust | 94% | 93% | 95% |
| Involved in decisions | 96% | 92% | 97% |
| Needs were met | 92% | 90% | 92% |
| Overall | |||
| Overall experience good | 91% | 77% | 88% |
| Living with a long-term condition | |||
| Confident managing conditions | 83% | 79% | 87% |
| Supported by local services | 80% | 70% | 85% |
| Discussed managing condition | 49% | 43% | 42% |
| Agreed a care plan | 42% | 46% | 41% |
Green means at least 2 points better than England, red at least 2 points worse. With about 115 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 12:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 2 November 2022. Bank holidays may differ.
- Address
- 100 Beaconsfield Villas, Brighton, BN1 6HE
- Phone
- 01273 555999
- [email protected]
- Website
- www.thehavenpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Preston Park Community PCN (a group of local surgeries that share services)
- NHS code
- G81646 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 9.5% | 15.2% |
| Diabetes | 3.0% | 7.9% |
| Asthma | 6.0% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 1.7% | 3.0% |
| Depression | 15.9% | 14.3% |
| Obesity | 8.9% | 13.9% |
| Smoking | 10.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 75% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 83% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 86% | 78% |
| Asthma: annual review | 58% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Haven Practicethis surgery | – | 91 | 91% | 91% | No |
| Preston Park SurgeryBrighton, BN1 6DP | 0.4 miles | 18 | 40% | 73% | Yes |
| Stanford Medical CentreBrighton, BN1 6AG | 0.4 miles | 64 | 71% | 82% | Yes |
| Beaconsfield Medical PracticeBrighton, BN1 6AG | 0.4 miles | 58 | 59% | 87% | Yes |
| School House SurgeryBrighton, BN1 7GF | 0.6 miles | 12 | 51% | 68% | Yes |
| St. Peter's Medical CentreBrighton, BN1 4LA | 0.9 miles | 20 | 39% | 75% | Yes |
| Park Crescent Health CentreBrighton, BN2 3HP | 0.9 miles | 10 | 34% | 61% | Yes |
| Seven Dials Medical CentreBrighton, BN1 3JJ | 0.9 miles | 78 | 76% | 92% | Yes |
| Charter Medical CentreHove, BN3 1RF | 1.0 miles | 76 | 71% | 90% | Yes |
| Brighton Station Health CentreBrighton, BN1 3XE | 1.0 miles | 24 | 65% | 71% | Yes |
Common questions
Is The Haven Practice taking on new patients?
No. When we last checked its page on the NHS website (20 September 2026), The Haven Practice was not taking on new patients. A surgery can only turn you down for a fair reason, such as living outside its area or its list being full. This can change at any time, so call the surgery to check.
How do patients rate The Haven Practice?
In the 2026 NHS GP Patient Survey, 91% of patients at The Haven Practice said their overall experience was good. The England average is 77%. 91% found it easy to get through by phone (England 57%). Its GPScore is 91 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for The Haven Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated The Haven Practice as Good at its last published inspection (report published 27 October 2021).
What are the opening times of The Haven Practice?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 12:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 2 November 2022. Bank holidays may differ.
How do I contact The Haven Practice?
Call 01273 555999 or visit its website, www.thehavenpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 100 Beaconsfield Villas, Brighton, BN1 6HE.
How many patients are registered at The Haven Practice?
Around 2,689 patients are registered (January 2025). The surgery is part of Preston Park Community PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.