GP surgery in Worcester Park and Stoneleigh
Shadbolt Park House Surgery
Shadbolt Park, Salisbury Road, Worcester Park, KT4 7BX
Scores 59 out of 100, average for a GP surgery in England. 72% of patients say their experience is good and 63% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 66
- Easy to get through on the phone53
- Easy to contact online40
- Good experience of getting in touch52
- Did not wait too long for the appointment94
Quality of care 47
- Patients rate the surgery as good27
- Patients got what they needed81
- Doctors and nurses listen70
- Patients trust the staff18
- Inspection rating (Good)50
- Health checks and screening done69
- Meets NHS clinical targets38
- Children vaccinated on time52
What patients say
106 patients answered the 2026 NHS survey about this surgery.
63%
find the phone easy
above the England average (57%)
72%
say their experience is good
below the England average (77%)
0
change since last year
2025: 72% · 2026: 72%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 63% | 57% | 52% |
| Easy to contact via website | 54% | 58% | 45% |
| Easy to contact via NHS App | 50% | 54% | 48% |
| Reception staff helpful | 84% | 85% | 83% |
| Seeing the same person | |||
| Has a preferred clinician | 16% | 31% | 22% |
| Sees preferred clinician | 37% | 42% | 34% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 86% |
| Next steps within 2 days | 99% | 93% | 96% |
| Good experience of contacting | 76% | 73% | 71% |
| The appointment | |||
| Offered a choice of time or day | 52% | 57% | 42% |
| Waiting time was about right | 90% | 69% | 80% |
| Remote appointment | 31% | 26% | 39% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 84% |
| Treated with care and concern | 85% | 86% | 84% |
| Considered mental wellbeing | 62% | 75% | 69% |
| Had all the information needed | 91% | 92% | 91% |
| Confidence and trust | 88% | 93% | 93% |
| Involved in decisions | 89% | 92% | 91% |
| Needs were met | 95% | 90% | 91% |
| Overall | |||
| Overall experience good | 72% | 77% | 72% |
| Living with a long-term condition | |||
| Confident managing conditions | 87% | 79% | 76% |
| Supported by local services | 83% | 70% | 61% |
| Discussed managing condition | 30% | 43% | 34% |
| Agreed a care plan | 46% | 46% | 42% |
Green means at least 2 points better than England, red at least 2 points worse. With about 106 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 1pm 2pm to 6:30pm |
| Tuesday | 8am to 1pm 2pm to 6:30pm |
| Wednesday | 8am to 1pm 2pm to 6:30pm |
| Thursday | 8am to 1pm 2pm to 6:30pm |
| Friday | 8am to 1pm 2pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 21 October 2022. Bank holidays may differ.
- Address
- Shadbolt Park, Salisbury Road, Worcester Park, KT4 7BX
- Phone
- 020 8335 0521
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Epsom PCN (a group of local surgeries that share services)
- NHS code
- H81656 · NHS profile
Access and facilities
- Baby changing facility
- Children’s play area
- Pram park
- Baby changing facility
- Car parking
- Cycle parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.8% | 15.2% |
| Diabetes | 7.9% | 7.9% |
| Asthma | 5.3% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 3.0% | 3.0% |
| Depression | 12.3% | 14.3% |
| Obesity | 8.8% | 13.9% |
| Smoking | 8.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 66% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 72% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 82% | 78% |
| Asthma: annual review | 80% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Shadbolt Park House Surgerythis surgery | – | 59 | 63% | 72% | Yes |
| Manor Drive Medical CentreWorcester Park, KT4 7LG | 0.3 miles | 47 | 63% | 81% | Yes |
| Sunray SurgerySurbiton, KT5 9QD | 1.1 miles | 74 | 77% | 82% | Yes |
| Cheam GP CentreSutton, SM3 8EP | 1.3 miles | 4 | 30% | 58% | Yes |
| Roselawn SurgeryNew Malden, KT3 6AA | 1.4 miles | 46 | 59% | 74% | Yes |
| Holmwood Corner SurgeryNew Malden, KT3 6DR | 1.5 miles | 58 | 57% | 81% | Yes |
| Red Lion Road SurgerySurbiton, KT6 7QG | 1.7 miles | 49 | 91% | 74% | Yes |
| West Barnes SurgeryNew Malden, KT3 6JD | 1.7 miles | 79 | 82% | 89% | Yes |
| Spring Street SurgeryEpsom, KT17 1TG | 1.8 miles | 52 | 57% | 80% | Yes |
| Fountain PracticeEpsom, KT17 1TG | 1.8 miles | 20 | 50% | 76% | Yes |
Sunray Surgery is 1.1 miles away, scores 74 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Shadbolt Park House Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Shadbolt Park House Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 020 8335 0521.
How do patients rate Shadbolt Park House Surgery?
In the 2026 NHS GP Patient Survey, 72% of patients at Shadbolt Park House Surgery said their overall experience was good. The England average is 77%. 63% found it easy to get through by phone (England 57%). Its GPScore is 59 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Shadbolt Park House Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Shadbolt Park House Surgery as Good at its last published inspection (report published 17 August 2026).
What are the opening times of Shadbolt Park House Surgery?
Reception is open Monday 8am to 1pm 2pm to 6:30pm, Tuesday 8am to 1pm 2pm to 6:30pm, Wednesday 8am to 1pm 2pm to 6:30pm, Thursday 8am to 1pm 2pm to 6:30pm, Friday 8am to 1pm 2pm to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 21 October 2022. Bank holidays may differ.
How do I contact Shadbolt Park House Surgery?
Call 020 8335 0521. You can also book and order repeat prescriptions in the NHS App. The address is Shadbolt Park, Salisbury Road, Worcester Park, KT4 7BX.
How many patients are registered at Shadbolt Park House Surgery?
Around 7,124 patients are registered (January 2025). The surgery is part of Epsom PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.