GP surgery in Hayes
Shakespeare Health Centre
Elers Road Clinic, Elers Road, Hayes, UB3 1NY
Scores 39 out of 100, below average for a GP surgery in England. 69% of patients say their experience is good and 58% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 44
- Easy to get through on the phone43
- Easy to contact online89
- Good experience of getting in touch22
- Did not wait too long for the appointment56
Quality of care 35
- Patients rate the surgery as good20
- Patients got what they needed31
- Doctors and nurses listen19
- Patients trust the staff52
- Inspection rating (Good)50
- Health checks and screening done91
- Meets NHS clinical targets98
- Children vaccinated on time31
What patients say
81 patients answered the 2026 NHS survey about this surgery.
58%
find the phone easy
about the England average (57%)
69%
say their experience is good
below the England average (77%)
+2
change since last year
2025: 68% · 2026: 69%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 58% | 57% | 46% |
| Easy to contact via website | 77% | 58% | 50% |
| Easy to contact via NHS App | 74% | 54% | 49% |
| Reception staff helpful | 79% | 85% | 70% |
| Seeing the same person | |||
| Has a preferred clinician | 35% | 31% | 44% |
| Sees preferred clinician | 36% | 42% | 21% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 83% |
| Next steps within 2 days | 87% | 93% | 91% |
| Good experience of contacting | 65% | 73% | 57% |
| The appointment | |||
| Offered a choice of time or day | 52% | 57% | 34% |
| Waiting time was about right | 73% | 69% | 62% |
| Remote appointment | 46% | 26% | 51% |
| The doctor or nurse | |||
| Good at listening | 82% | 87% | 71% |
| Treated with care and concern | 74% | 86% | 77% |
| Considered mental wellbeing | 71% | 75% | 65% |
| Had all the information needed | 94% | 92% | 79% |
| Confidence and trust | 94% | 93% | 85% |
| Involved in decisions | 91% | 92% | 77% |
| Needs were met | 88% | 90% | 79% |
| Overall | |||
| Overall experience good | 69% | 77% | 68% |
| Living with a long-term condition | |||
| Confident managing conditions | 69% | 79% | 47% |
| Supported by local services | 54% | 70% | 55% |
| Discussed managing condition | 45% | 43% | 51% |
| Agreed a care plan | 68% | 46% | 46% |
Green means at least 2 points better than England, red at least 2 points worse. With about 81 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 20 July 2026. Bank holidays may differ.
- Address
- Elers Road Clinic, Elers Road, Hayes, UB3 1NY
- Phone
- 020 3794 3119
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Long Lane First Care Group PCN (a group of local surgeries that share services)
- NHS code
- E86612 · NHS profile
Access and facilities
- Accessible toilets
- Bus stop nearby
- Cycle parking
- Disabled car parking
- Free NHS WiFi
- Free public WiFi
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 19 December 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.7% | 15.2% |
| Diabetes | 11.2% | 7.9% |
| Asthma | 4.9% | 6.6% |
| COPD | 0.4% | 1.9% |
| Coronary heart disease | 2.3% | 3.0% |
| Depression | 10.5% | 14.3% |
| Obesity | 20.0% | 13.9% |
| Smoking | 8.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 66% | 67% |
| Cervical screening, women 50-64 | 81% | 75% |
| Blood pressure controlled (hypertension, under 80) | 84% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 92% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 94% | 78% |
| Asthma: annual review | 69% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Shakespeare Health Centrethis surgery | – | 39 | 58% | 69% | Yes |
| Heathrow Medical CentreHayes, UB3 5AB | 0.5 miles | 49 | 61% | 76% | Yes |
| Glendale Medical CentreHayes, UB3 5DA | 0.6 miles | 84 | 77% | 85% | Yes |
| Hayes Medical CentreHayes, UB3 4NA | 0.6 miles | 20 | 53% | 70% | Yes |
| Hesa Medical Centre - Y00352Hayes, UB3 4DS | 0.9 miles | 48 | 70% | 82% | Yes |
| North Hyde Road SurgeryHayes, UB3 4NS | 1.0 miles | 39 | 65% | 77% | Yes |
| Kincora Doctors SurgeryHayes, UB3 3HG | 1.4 miles | 33 | 66% | 74% | Yes |
| Cranford Medical CentreHounslow, TW5 9RG | 1.6 miles | 15 | 53% | 67% | Yes |
| Townfield Doctors SurgeryHayes, UB3 3DZ | 1.6 miles | 29 | 33% | 70% | Yes |
| The Medical CentreWest Drayton, UB7 7PJ | 1.7 miles | 29 | 54% | 70% | Yes |
Glendale Medical Centre is 0.6 miles away, scores 84 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Shakespeare Health Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Shakespeare Health Centre was taking on new patients. You can register online through the NHS website or call the surgery on 020 3794 3119.
How do patients rate Shakespeare Health Centre?
In the 2026 NHS GP Patient Survey, 69% of patients at Shakespeare Health Centre said their overall experience was good. The England average is 77%. 58% found it easy to get through by phone (England 57%). Its GPScore is 39 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Shakespeare Health Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Shakespeare Health Centre as Good at its last published inspection (report published 19 December 2016).
What are the opening times of Shakespeare Health Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 20 July 2026. Bank holidays may differ.
How do I contact Shakespeare Health Centre?
Call 020 3794 3119. You can also book and order repeat prescriptions in the NHS App. The address is Elers Road Clinic, Elers Road, Hayes, UB3 1NY.
How many patients are registered at Shakespeare Health Centre?
Around 5,713 patients are registered (January 2025). The surgery is part of Long Lane First Care Group PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.