GP surgery in Hayes
Hesa Medical Centre - Y00352
Hesa Primary Care Centre, 52 Station Road, Hayes, UB3 4DS
Scores 48 out of 100, average for a GP surgery in England. 82% of patients say their experience is good and 70% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2021. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 48
- Easy to get through on the phone66
- Easy to contact online40
- Good experience of getting in touch50
- Did not wait too long for the appointment33
Quality of care 47
- Patients rate the surgery as good59
- Patients got what they needed13
- Doctors and nurses listen44
- Patients trust the staff17
- Inspection rating (Good)50
- Health checks and screening done70
- Meets NHS clinical targets91
- Children vaccinated on time71
What patients say
84 patients answered the 2026 NHS survey about this surgery.
70%
find the phone easy
well above the England average (57%)
81%
say their experience is good
above the England average (77%)
+17
change since last year
2025: 64% · 2026: 82%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 70% | 57% | 58% |
| Easy to contact via website | 54% | 58% | 59% |
| Easy to contact via NHS App | 72% | 54% | 60% |
| Reception staff helpful | 88% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 44% | 31% | 36% |
| Sees preferred clinician | 39% | 42% | 40% |
| What happened when they got in touch | |||
| Knew what would happen next | 72% | 84% | 73% |
| Next steps within 2 days | 81% | 93% | 89% |
| Good experience of contacting | 76% | 73% | 61% |
| The appointment | |||
| Offered a choice of time or day | 63% | 57% | 57% |
| Waiting time was about right | 65% | 69% | 67% |
| Remote appointment | 21% | 26% | 26% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 80% |
| Treated with care and concern | 85% | 86% | 71% |
| Considered mental wellbeing | 78% | 75% | 63% |
| Had all the information needed | 92% | 92% | 88% |
| Confidence and trust | 88% | 93% | 89% |
| Involved in decisions | 87% | 92% | 86% |
| Needs were met | 84% | 90% | 75% |
| Overall | |||
| Overall experience good | 81% | 77% | 64% |
| Living with a long-term condition | |||
| Confident managing conditions | 60% | 79% | 53% |
| Supported by local services | 56% | 70% | 44% |
| Discussed managing condition | 61% | 43% | 46% |
| Agreed a care plan | 69% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 84 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 8pm |
| Friday | 8am to 8pm |
| Saturday | 9am to 1pm |
| Sunday | Closed |
Confirmed by the surgery on 7 May 2024. Bank holidays may differ.
- Address
- Hesa Primary Care Centre, 52 Station Road, Hayes, UB3 4DS
- Phone
- 01895 760560
- [email protected]
- Website
- www.hesamedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- HH Collaborative PCN (a group of local surgeries that share services)
- NHS code
- Y00352 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 8.6% | 15.2% |
| Diabetes | 8.5% | 7.9% |
| Asthma | 3.6% | 6.6% |
| COPD | 0.6% | 1.9% |
| Coronary heart disease | 1.3% | 3.0% |
| Depression | 7.0% | 14.3% |
| Obesity | 14.7% | 13.9% |
| Smoking | 9.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 67% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 82% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 87% | 78% |
| Asthma: annual review | 68% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Hesa Medical Centre - Y00352this surgery | – | 48 | 70% | 82% | Yes |
| Hayes Medical CentreHayes, UB3 4NA | 0.3 miles | 20 | 53% | 70% | Yes |
| Kincora Doctors SurgeryHayes, UB3 3HG | 0.5 miles | 33 | 66% | 74% | Yes |
| North Hyde Road SurgeryHayes, UB3 4NS | 0.6 miles | 39 | 65% | 77% | Yes |
| Townfield Doctors SurgeryHayes, UB3 3DZ | 0.8 miles | 29 | 33% | 70% | Yes |
| Shakespeare Health CentreHayes, UB3 1NY | 0.9 miles | 39 | 58% | 69% | Yes |
| The Warren PracticeHayes, UB4 0SG | 1.1 miles | 46 | 55% | 80% | Yes |
| Heathrow Medical CentreHayes, UB3 5AB | 1.2 miles | 49 | 61% | 76% | Yes |
| Glendale Medical CentreHayes, UB3 5DA | 1.2 miles | 84 | 77% | 85% | Yes |
| Guru Nanak Medical CentreSouthall, UB1 1EQ | 1.5 miles | 14 | 53% | 66% | Yes |
Glendale Medical Centre is 1.2 miles away, scores 84 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Hesa Medical Centre - Y00352 taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Hesa Medical Centre - Y00352 was taking on new patients. You can register online through the NHS website or call the surgery on 01895 760560.
How do patients rate Hesa Medical Centre - Y00352?
In the 2026 NHS GP Patient Survey, 82% of patients at Hesa Medical Centre - Y00352 said their overall experience was good. The England average is 77%. 70% found it easy to get through by phone (England 57%). Its GPScore is 48 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Hesa Medical Centre - Y00352?
The Care Quality Commission, which inspects GP surgeries in England, rated Hesa Medical Centre - Y00352 as Good at its last published inspection (report published 26 October 2021).
What are the opening times of Hesa Medical Centre - Y00352?
Reception is open Monday 8am to 8pm, Tuesday 8am to 8pm, Wednesday 8am to 8pm, Thursday 8am to 8pm, Friday 8am to 8pm, Saturday 9am to 1pm, Sunday closed. The surgery last confirmed these times on 7 May 2024. Bank holidays may differ.
How do I contact Hesa Medical Centre - Y00352?
Call 01895 760560 or visit its website, www.hesamedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Hesa Primary Care Centre, 52 Station Road, Hayes, UB3 4DS.
How many patients are registered at Hesa Medical Centre - Y00352?
Around 23,519 patients are registered (January 2025). The surgery is part of HH Collaborative PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.