GP surgery in Newcastle-under-Lyme
Silverdale Medical Centre
Vale Pleasant, Silverdale, Newcastle, ST5 6PS
Scores 40 out of 100, average for a GP surgery in England. 76% of patients say their experience is good and 63% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 51
- Easy to get through on the phone52
- Easy to contact online12
- Good experience of getting in touch62
- Did not wait too long for the appointment52
Quality of care 27
- Patients rate the surgery as good39
- Patients got what they needed8
- Doctors and nurses listen45
- Patients trust the staff49
- Inspection rating (Good)50
- Health checks and screening done1
- Meets NHS clinical targets59
- Children vaccinated on time70
What patients say
103 patients answered the 2026 NHS survey about this surgery.
63%
find the phone easy
above the England average (57%)
76%
say their experience is good
about the England average (77%)
-5
change since last year
2025: 81% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 63% | 57% | 60% |
| Easy to contact via website | 39% | 58% | 44% |
| Easy to contact via NHS App | 52% | 54% | 21% |
| Reception staff helpful | 89% | 85% | 93% |
| Seeing the same person | |||
| Has a preferred clinician | 39% | 31% | 35% |
| Sees preferred clinician | 24% | 42% | 22% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 82% |
| Next steps within 2 days | 94% | 93% | 94% |
| Good experience of contacting | 79% | 73% | 77% |
| The appointment | |||
| Offered a choice of time or day | 59% | 57% | 46% |
| Waiting time was about right | 72% | 69% | 66% |
| Remote appointment | 17% | 26% | 16% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 87% |
| Treated with care and concern | 87% | 86% | 93% |
| Considered mental wellbeing | 69% | 75% | 77% |
| Had all the information needed | 96% | 92% | 92% |
| Confidence and trust | 93% | 93% | 93% |
| Involved in decisions | 94% | 92% | 89% |
| Needs were met | 82% | 90% | 93% |
| Overall | |||
| Overall experience good | 76% | 77% | 81% |
| Living with a long-term condition | |||
| Confident managing conditions | 73% | 79% | 87% |
| Supported by local services | 59% | 70% | 72% |
| Discussed managing condition | 38% | 43% | 43% |
| Agreed a care plan | 49% | 46% | 43% |
Green means at least 2 points better than England, red at least 2 points worse. With about 103 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 1pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 24 October 2022. Bank holidays may differ.
- Address
- Vale Pleasant, Silverdale, Newcastle, ST5 6PS
- Phone
- 01782 381680
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Newcastle South PCN (a group of local surgeries that share services)
- NHS code
- M83034 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr GP Morgans Branch
- Ryecroft Surgery, Broad Street, Newcastle, ST5 2BQ · 01782 619343
Access and facilities
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 14 November 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.6% | 15.2% |
| Diabetes | 9.6% | 7.9% |
| Asthma | 8.0% | 6.6% |
| COPD | 3.4% | 1.9% |
| Coronary heart disease | 4.0% | 3.0% |
| Depression | 19.9% | 14.3% |
| Obesity | 15.2% | 13.9% |
| Smoking | 17.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 68% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 50% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 56% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 48% | 57% |
| Diabetes: annual foot check | 57% | 78% |
| Asthma: annual review | 38% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Silverdale Medical Centrethis surgery | – | 40 | 63% | 76% | Yes |
| Keele PracticeNewcastle, ST5 5BG | 0.9 miles | 18 | 48% | 67% | Yes |
| Milehouse Medical PracticeNewcastle, ST5 9GA | 1.2 miles | 46 | 71% | 68% | Yes |
| Higherland SurgeryNewcastle, ST5 2UE | 1.5 miles | 76 | 77% | 89% | Yes |
| Loomer Medical PartnershipNewcastle, ST5 7JS | 1.6 miles | 13 | 40% | 60% | Yes |
| Lyme Valley Medical CentreNewcastle, ST5 3TF | 1.9 miles | 74 | 78% | 80% | Yes |
| Miller Street SurgeryNewcastle, ST5 1JD | 2.0 miles | 90 | 79% | 93% | Yes |
| Heathcote Street SurgeryNewcastle, ST5 7EB | 2.0 miles | 46 | 71% | 74% | Yes |
| Kingsbridge Medical CentreNewcastle Under Lyme, ST5 3HP | 2.3 miles | 68 | 66% | 84% | Yes |
| The Village SurgeryNewcastle, ST5 0ET | 2.3 miles | 29 | 62% | 71% | Yes |
Higherland Surgery is 1.5 miles away, scores 76 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Silverdale Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Silverdale Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01782 381680.
How do patients rate Silverdale Medical Centre?
In the 2026 NHS GP Patient Survey, 76% of patients at Silverdale Medical Centre said their overall experience was good. The England average is 77%. 63% found it easy to get through by phone (England 57%). Its GPScore is 40 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Silverdale Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Silverdale Medical Centre as Good at its last published inspection (report published 14 November 2016).
What are the opening times of Silverdale Medical Centre?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 1pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 24 October 2022. Bank holidays may differ.
How do I contact Silverdale Medical Centre?
Call 01782 381680. You can also book and order repeat prescriptions in the NHS App. The address is Vale Pleasant, Silverdale, Newcastle, ST5 6PS.
Does Silverdale Medical Centre have a branch surgery?
Yes. Silverdale Medical Centre also runs Dr GP Morgans Branch (Ryecroft Surgery, Broad Street, Newcastle, ST5 2BQ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Silverdale Medical Centre?
Around 11,960 patients are registered (January 2025). The surgery is part of Newcastle South PCN, a group of local surgeries that share staff and services, in the Staffordshire and Stoke-on-Trent NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.