GP surgery in Newcastle-under-Lyme
Loomer Medical Partnership
Loomer Road, Chesterton, Newcastle Under Lyme, Newcastle, ST5 7JS
Scores 13 out of 100, poor for a GP surgery in England. 60% of patients say their experience is good and 40% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 27
- Easy to get through on the phone14
- Easy to contact online63
- Good experience of getting in touch37
- Did not wait too long for the appointment35
Quality of care 3
- Patients rate the surgery as good6
- Patients got what they needed8
- Doctors and nurses listen0
- Patients trust the staff4
- Inspection rating (Good)50
- Health checks and screening done19
- Meets NHS clinical targets37
- Children vaccinated on time36
What patients say
90 patients answered the 2026 NHS survey about this surgery.
40%
find the phone easy
well below the England average (57%)
60%
say their experience is good
well below the England average (77%)
-5
change since last year
2025: 65% · 2026: 60%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 40% | 57% | 46% |
| Easy to contact via website | 64% | 58% | 37% |
| Easy to contact via NHS App | 91% | 54% | 50% |
| Reception staff helpful | 73% | 85% | 77% |
| Seeing the same person | |||
| Has a preferred clinician | 23% | 31% | 32% |
| Sees preferred clinician | 34% | 42% | 32% |
| What happened when they got in touch | |||
| Knew what would happen next | 79% | 84% | 66% |
| Next steps within 2 days | 79% | 93% | 95% |
| Good experience of contacting | 71% | 73% | 62% |
| The appointment | |||
| Offered a choice of time or day | 40% | 57% | 43% |
| Waiting time was about right | 66% | 69% | 59% |
| Remote appointment | 52% | 26% | 49% |
| The doctor or nurse | |||
| Good at listening | 66% | 87% | 83% |
| Treated with care and concern | 75% | 86% | 74% |
| Considered mental wellbeing | 69% | 75% | 68% |
| Had all the information needed | 83% | 92% | 83% |
| Confidence and trust | 83% | 93% | 82% |
| Involved in decisions | 79% | 92% | 81% |
| Needs were met | 82% | 90% | 82% |
| Overall | |||
| Overall experience good | 60% | 77% | 65% |
| Living with a long-term condition | |||
| Confident managing conditions | 86% | 79% | 65% |
| Supported by local services | 48% | 70% | 83% |
| Discussed managing condition | 50% | 43% | 37% |
| Agreed a care plan | 34% | 46% | 58% |
Green means at least 2 points better than England, red at least 2 points worse. With about 90 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 1pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 17 September 2018. Bank holidays may differ.
- Address
- Loomer Road, Chesterton, Newcastle Under Lyme, Newcastle, ST5 7JS
- Phone
- 0300 365 0002
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- About Better Care (Abc) PCN (a group of local surgeries that share services)
- NHS code
- M83723 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr A Malgwa Branch
- 74 Crackley Bank, Newcastle, ST5 7AA
- Longton Health Centre
- Drayton Road, Stoke-on-Trent, ST3 1EQ
- Lymebrook Surgery
- Milehouse Pcc, Lymebrook Way, Milehouse, Newcastle, ST5 9GA
- R J Mitchell Surgery
- 19 Wright Street, Talke, Stoke-on-Trent, ST7 1NY
- The Haymarket Health Centre
- Dunning Street, Stoke-on-Trent, ST6 5BE
Access and facilities
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 14 August 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.3% | 15.2% |
| Diabetes | 10.5% | 7.9% |
| Asthma | 6.4% | 6.6% |
| COPD | 3.8% | 1.9% |
| Coronary heart disease | 3.3% | 3.0% |
| Depression | 16.1% | 14.3% |
| Obesity | 20.8% | 13.9% |
| Smoking | 19.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 62% | 67% |
| Cervical screening, women 50-64 | 64% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 71% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Loomer Medical Partnershipthis surgery | – | 13 | 40% | 60% | Yes |
| Heathcote Street SurgeryNewcastle, ST5 7EB | 0.5 miles | 46 | 71% | 74% | Yes |
| Milehouse Medical PracticeNewcastle, ST5 9GA | 1.1 miles | 46 | 71% | 68% | Yes |
| The Village SurgeryNewcastle, ST5 0ET | 1.2 miles | 29 | 62% | 71% | Yes |
| Wolstanton Medical CentreNewcastle, ST5 8BN | 1.3 miles | 97 | 81% | 87% | Yes |
| Silverdale Medical CentreNewcastle, ST5 6PS | 1.6 miles | 40 | 63% | 76% | Yes |
| Middleport Medical CentreStoke-on-Trent, ST6 3PN | 1.7 miles | 49 | 76% | 79% | Yes |
| Higherland SurgeryNewcastle, ST5 2UE | 2.0 miles | 76 | 77% | 89% | Yes |
| Miller Street SurgeryNewcastle, ST5 1JD | 2.0 miles | 90 | 79% | 93% | Yes |
| Talke Pits ClinicStoke-on-Trent, ST7 1QQ | 2.3 miles | 69 | 79% | 87% | Yes |
Heathcote Street Surgery is 0.5 miles away, scores 46 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Loomer Medical Partnership taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Loomer Medical Partnership was taking on new patients. You can register online through the NHS website or call the surgery on 0300 365 0002.
How do patients rate Loomer Medical Partnership?
In the 2026 NHS GP Patient Survey, 60% of patients at Loomer Medical Partnership said their overall experience was good. The England average is 77%. 40% found it easy to get through by phone (England 57%). Its GPScore is 13 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Loomer Medical Partnership?
The Care Quality Commission, which inspects GP surgeries in England, rated Loomer Medical Partnership as Good at its last published inspection (report published 14 August 2017).
What are the opening times of Loomer Medical Partnership?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 1pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 17 September 2018. Bank holidays may differ.
How do I contact Loomer Medical Partnership?
Call 0300 365 0002. You can also book and order repeat prescriptions in the NHS App. The address is Loomer Road, Chesterton, Newcastle Under Lyme, Newcastle, ST5 7JS.
Does Loomer Medical Partnership have a branch surgery?
Yes. Loomer Medical Partnership also runs Dr A Malgwa Branch (74 Crackley Bank, Newcastle, ST5 7AA) and Longton Health Centre (Drayton Road, Stoke-on-Trent, ST3 1EQ) and Lymebrook Surgery (Milehouse Pcc, Lymebrook Way, Milehouse, Newcastle, ST5 9GA) and R J Mitchell Surgery (19 Wright Street, Talke, Stoke-on-Trent, ST7 1NY) and The Haymarket Health Centre (Dunning Street, Stoke-on-Trent, ST6 5BE). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Loomer Medical Partnership?
Around 23,625 patients are registered (January 2025). The surgery is part of About Better Care (Abc) PCN, a group of local surgeries that share staff and services, in the Staffordshire and Stoke-on-Trent NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.